Closed Bug 264854 Opened 20 years ago Closed 20 years ago

Thunderbird does not respond to requests for a return receipt

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Platform:
x86
All
Type:
defect
Priority:
Not set
Severity:
major

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 273356

People

(Reporter: nbc, Assigned: mscott)

Details

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20040913 Firefox/0.10.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20040913 Firefox/0.10.1

I am using Thunderbird 0.8 on two different computers. On neither computer does
Thunderbird respond to return receipt requests. I have searched at some length
in the forums, and whilst others have said the same as me, no satisfactory
explanation has followed, so I am posting in here to see if there is any
response. I have tried every permutation of configuration settings possible to
no avail. I have disabled my spam scanner in case it was altering the mail in
any way. I use Avast antivirus - disabling it makes no difference. The request
for a receipt is present in the headers of the inbound mail, but is not acted
upon. Receipt requests sent to a second machine on the same network  as my other
computer are answered correctly by Outlook Express and received here O.K. with
Thunderbird. Requests *from* Outlook Express on that machine are ignored by
Thunderbird here. This machine is a standalone - so it cannot be a network
connected problem.  It does not make a difference whether or not the messages
are digitally signed - I have tried all combinations of signing and requests.

Reproducible: Always
Steps to Reproduce:
1.Receive message with return receipt request included correctly in header. 
2.
3.

Actual Results:  
Thunderbird does not respond

Expected Results:  
Either sent a response or asked me whether or not to send response, depending on
settings.

Default theme.
This may be a dupe of https://bugzilla.mozilla.org/show_bug.cgi?id=242519 but I
can confirm this bug as well.
dupe of bug 178820, which is already fixed for Seamonkey, but a fix will be doen
for T-Bird as well.

*** This bug has been marked as a duplicate of 178820 ***
Status: UNCONFIRMED → RESOLVED
Closed: 20 years ago
Resolution: --- → DUPLICATE
This bug has not been fised in version 1.0
no, but if you download a newer build here -
http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-0.9/ 

it's fixed in those builds.
Using version 1.0 (WinXP) and it's not fixed for me, either.
if you're using the global inbox, try a newer (post 1.0 build)

http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-0.9/
Build 20041223 *fixes* my problem.  Thanks, this was evolving into a 'cannot use
TB' issue.
I installed build 20041223, but it doesn't make any difference here. TB sends
the requests OK, but does not respond. outlook *does* respond to the requests
sent by TB.
(In reply to comment #2)
> dupe of bug 178820, which is already fixed for Seamonkey, but a fix will be doen
> for T-Bird as well.
> 
> *** This bug has been marked as a duplicate of 178820 ***

This is not a duplicate - it is still not fixed, not even in the nightly builds,
and should be left open until it is fixed.
Status: RESOLVED → UNCONFIRMED
Resolution: DUPLICATE → ---
Reporter, which mailbox type do you use (POP3/IMAP)?
And if it is POP3 is it configured as Global Inbox or not?
Please attach a header of a mail which has the created receipt request.
(In reply to comment #10)
> Reporter, which mailbox type do you use (POP3/IMAP)?
> And if it is POP3 is it configured as Global Inbox or not?
> Please attach a header of a mail which has the created receipt request.

(In reply to comment #10)
> Reporter, which mailbox type do you use (POP3/IMAP)?
> And if it is POP3 is it configured as Global Inbox or not?
> Please attach a header of a mail which has the created receipt request.

POP3 - configured as global inbox. Here's a header - the request is correctly
inserted, but TB doesn't not respond.

From - Fri Dec 24 09:42:31 2004
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00800000
Message-ID: <41CBE464.5090208@npanet.co.uk>
Disposition-Notification-To: Norman Bell Chemists <nbc@npanet.co.uk>
Date: Fri, 24 Dec 2004 09:41:56 +0000
From: Norman Bell Chemists <nbc@npanet.co.uk>
Reply-To:  nbc@npanet.co.uk
Organization: Norman Bell Chemists
User-Agent: Mozilla Thunderbird 1.0 (Windows/20041223)
X-Accept-Language: en-us, en
MIME-Version: 1.0
To: Norman Bell Chemists <nbc@npanet.co.uk>
Subject: test RR
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit


Regards, Bob
hmm, did you always test by sending a mail from your account to yourself?
IMHO there is a check that it don't try to notify itself if the mail-address
match your own identity.
(In reply to comment #12)
> hmm, did you always test by sending a mail from your account to yourself?
> IMHO there is a check that it don't try to notify itself if the mail-address
> match your own identity.

No - I tested it from other machines too. It makes no difference. Incidentally,
it also makes no difference if TB is configured to use the Global Inbox or
otherwise - it still doesn't respond. Outlook (or OE6), on the same machines,
responds every time to the requests generated by TB on the same or other
machines. Every combination works just fine, EXCEPT when TB is the recipient of
the mail. 
(In reply to comment #12)
> hmm, did you always test by sending a mail from your account to yourself?
> IMHO there is a check that it don't try to notify itself if the mail-address
> match your own identity.

Your remarks about email accounts prompted the realisation that, in my case at
least, there is no actual problem. I'm running version 1(20041226) under XP SP 2
and was experiencing the same apparent problem of missing receipts. I had an
alias email address set up in my mail account and in OE, but not in T-Bird, and
was sending from that to my main email address in T_Bird. When I created a new
and separate account and sent from the associated email address, T-Bird issued
receipts correctly. This supports your suggestion that receipts are inhibited 
when the sending and receiving accounts are identical, even though the 
email addresses may be different.  


I just installed nightly build 20050115 and at last the return receipts work. As
someone else pointed out, it's no use sending messages to yourself, it still
doesn't function. I sent a message from Outlook at work, and just read it here
at home - I was prompted to send a receipt, and it worked just fine. Let's hope
it soon makes it through to a full release version - meanwhile I'll stick to
this build.

Very gratefully,

Bob
So everyone can confirm that it is fixed with current builds?

*** This bug has been marked as a duplicate of 273356 ***
Status: UNCONFIRMED → RESOLVED
Closed: 20 years ago → 20 years ago
OS: Windows XP → All
Resolution: --- → DUPLICATE
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