264916 - disasterous interaction between norton antivirus and thunderbird/mozzila on Netsky Virus

Status: RESOLVED DUPLICATE of bug 116443

(Thunderbird :: Mail Window Front End, defect)

Description

[Thomas Moore]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20040913 Firefox/0.10.1
Build Identifier: Thunderbird version 0.8 (20040913)

Both Thunderbird and Mozilla have a disasterous interaction with Norton
AntiVirus Corporate edition.    When Norton AntiVirus finds the Netsky virus in
an incoming email file, it normally quarantines the file. Unlike explorer, all
the items in your inbox are apparently in a single file.  This means that your
inbox file gets quanantined and, from user perspective, your entire inbox and
any material you are holding there disappears!   Many of us use the inbox as a
holding area for mail to respond to later, etc.

Reproducible: Always
Steps to Reproduce:
1.Have Norton AntiVirus Corporate Edition running and set to real time file
protection.
2. Have Thunderbird open
3. Download from any isp mail server an email containing a netsky virus

Actual Results:  
1.  Norton virus found box pops up identifying the Netsky virus
2.  Contents of inbox disappear, although the individual email
sender/subject/etc information remains until the program is closed

Expected Results:  
Removed the virus infected email without destroying all the other mail in the in
box. 

Saw this same problem with Mozilla 1.7b.

Comment 1

[Mike Cowperthwaite]

*** This bug has been marked as a duplicate of 116443 ***