Closed Bug 264935 Opened 21 years ago Closed 21 years ago

Thunderbird 0.8 and 0.9 crashes after a period of inactivity [@ nsSupportsArray::ElementAt][@ nsSupportsArray::Clear][@ NSS_CMSArray_Sort|nsSupportsArray::Clear][@ nsSupportsArray::DeleteArray]

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Platform:
PowerPC
macOS
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
VERIFIED DUPLICATE of bug 234620

People

(Reporter: rvineyard, Assigned: mscott)

Details

(Keywords: crash)

Crash Data

User-Agent: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; rv:1.7.3) Gecko/20040913 Firefox/0.10 Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; rv:1.7.3) Gecko/20040913 Firefox/0.10 When left running for (usually long) periods of time, Thunderbird's message listing pane will become unresponsive and will eventually crash the entire program. If I am in front of the system when it happens, the crash is typically preceded by Thunderbird no longer notifying me of new messages in my inbox. Also, if I try to view any messages in any of my IMAP folders, I get the spinning beachball and the message is not displayed. Clicking on Get Mail or changing folders has no effect, and the program must eventually be restarted in order to get anything done. Even sending mail stops working (I have lost messages that fail to send after I'm done composing them, and Thunderbird just throws them away since it cant save to the IMAP Drafts folder). Typically when closing the program in this state, a crash report will be generated. If I am away from the machine when this happens, I'll return in the morning to find that Thunderbird has crashed. These crashes don't seem to be related to any action on my part, and there isnt a specific time limit that has to elapse before the crashes will start. It's definitely repeatable... I have Talkback crash reports from almost every day over the last few weeks. I do not experience this problem on Windows machines. Reproducible: Always Steps to Reproduce: Leave Thunderbird running for awhile... sometimes it takes days for this to happen, other times it's just an hour or so before I get the crash. Actual Results: Thunderbird becomes unresponsive and eventually crashes. Expected Results: No crash, and maintain a connection to the IMAP server. Talkback crash IDs: TB938522E, TB947067Q, TB1008406Z, TB1029018X, TB1069413G, TB1168437E, TB1179049E, TB1190451K, TB1194462W, TB1256520W, TB1266705G, TB1284079Z, TB1322444Z, TB1375890Z
Date/Time: 2004-10-18 15:25:03 -0400 OS Version: 10.3.5 (Build 7M34) Report Version: 2 Command: thunderbird-bin Path: /Applications/Thunderbird.app/Contents/MacOS/thunderbird-bin Version: 0.8 (0.8) PID: 11425 Thread: 0 Exception: EXC_BAD_ACCESS (0x0001) Codes: KERN_INVALID_ADDRESS (0x0001) at 0x6f006300 Thread 0 Crashed: 0 <<00000000>> 0x6f006300 0 + 0x6f006300 1 libxpcom.dylib 0x0700fd20 nsSupportsArray::DeleteArray() + 0x28 2 libxpcom.dylib 0x0700f948 nsSupportsArray::Release() + 0x3c 3 libxpcom.dylib 0x0700b060 nsObserverList::~nsObserverList [unified]() + 0x24 4 libxpcom.dylib 0x0700bacc nsObserverService::Create(nsISupports*, nsID const&, void**) + 0xb8 5 libxpcom.dylib 0x07009cc0 nsHashtable::Enumerate(int (*)(nsHashKey*, void*, void*), void*) + 0xa4 6 libxpcom.dylib 0x0700507c PL_DHashTableEnumerate + 0x78 7 libxpcom.dylib 0x07009d38 nsHashtable::Reset(int (*)(nsHashKey*, void*, void*), void*) + 0x50 8 libxpcom.dylib 0x0700ab14 nsObjectHashtable::~nsObjectHashtable [unified]() + 0x34 9 libxpcom.dylib 0x0700b878 nsObserverService::Release() + 0x3c 10 libxpcom.dylib 0x0703abc0 non-virtual thunk [nv:-32] to nsComponentManagerImpl::CreateInstanceByContractID(char const*, nsISupports*, nsID const&, void**) + 0x64 11 libxpcom.dylib 0x0700507c PL_DHashTableEnumerate + 0x78 12 libxpcom.dylib 0x0703ac2c nsComponentManagerImpl::FreeServices() + 0x58 13 libxpcom.dylib 0x07003c00 NS_ShutdownXPCOM + 0x1cc 14 org.mozilla.thunderbird 0x0000b744 ScopedXPCOMStartup::~ScopedXPCOMStartup [unified]() + 0x38 15 org.mozilla.thunderbird 0x0000dc18 xre_main(int, char**, nsXREAppData const*) + 0xb04 16 org.mozilla.thunderbird 0x00009ec0 start + 0x1b0 17 org.mozilla.thunderbird 0x00009d40 start + 0x30 Thread 1: 0 libSystem.B.dylib 0x90016f48 semaphore_wait_signal_trap + 0x8 1 libSystem.B.dylib 0x9000e790 _pthread_cond_wait + 0x270 2 libnspr4.dylib 0x03018614 PR_WaitCondVar + 0x74 3 libxpcom.dylib 0x070477d4 TimerThread::Run() + 0x1ac 4 libxpcom.dylib 0x07044d18 nsThread::Main(void*) + 0x38 5 libnspr4.dylib 0x0301d4ac PR_Select + 0x33c 6 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28 PPC Thread State: srr0: 0x6f006300 srr1: 0x4200f930 vrsave: 0x00000000 cr: 0x28002424 xer: 0x00000004 lr: 0x070104a0 ctr: 0x6f006300 r0: 0x0700fd20 r1: 0xbffff280 r2: 0x0229a43b r3: 0x01b1fd40 r4: 0x00000002 r5: 0x000003e8 r6: 0xbffff510 r7: 0x00000001 r8: 0x00000016 r9: 0x01b209e4 r10: 0x0700f754 r11: 0x03033a2c r12: 0x6f006300 r13: 0x00000000 r14: 0x00000000 r15: 0xbffff890 r16: 0x00ae0000 r17: 0x00ac0000 r18: 0xbffffce0 r19: 0x00000000 r20: 0x00000000 r21: 0x07009c8c r22: 0xbffff510 r23: 0x00000001 r24: 0x0000001f r25: 0x01b16078 r26: 0x0000000c r27: 0x00000100 r28: 0x02033a00 r29: 0x00000000 r30: 0x01b209d0 r31: 0x07009cf8 Binary Images Description: 0x1000 - 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0x905dffff com.apple.framework.IOKit 1.3.5 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit 0x90610000 - 0x9069afff com.apple.CoreServices.OSServices 3.0.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices 0x90700000 - 0x90700fff com.apple.CoreServices 10.3 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices 0x90720000 - 0x90787fff com.apple.audio.CoreAudio 2.1.2 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio 0x907f0000 - 0x907f9fff com.apple.DiskArbitration 2.0.3 /System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbitration 0x90810000 - 0x90810fff com.apple.ApplicationServices 1.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices 0x90830000 - 0x9089ffff libobjc.A.dylib /usr/lib/libobjc.A.dylib 0x90910000 - 0x90983fff com.apple.DesktopServices 1.2.2 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv 0x909f0000 - 0x90b4bfff com.apple.Foundation 6.3.5 (500.56) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation 0x90d00000 - 0x90d1bfff com.apple.SystemConfiguration 1.7.1 (???) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration 0x90d40000 - 0x90d40fff com.apple.Carbon 10.3 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon 0x90ec0000 - 0x90ec0fff com.apple.Cocoa 6.3 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa 0x910b0000 - 0x91101fff com.apple.bom 1.2.5 (63.2) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom 0x912a0000 - 0x912bdfff com.apple.audio.SoundManager 3.8 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound 0x912e0000 - 0x912f7fff com.apple.LangAnalysis 1.5.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis 0x91320000 - 0x913defff ColorSync /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync 0x91460000 - 0x91473fff com.apple.speech.synthesis.framework 3.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis 0x914a0000 - 0x91509fff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering 0x91560000 - 0x91619fff com.apple.QD 3.4.65 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD 0x91670000 - 0x916a8fff com.apple.AE 1.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE 0x916e0000 - 0x91773fff com.apple.print.framework.PrintCore 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore 0x917e0000 - 0x917f0fff com.apple.speech.recognition.framework 3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition 0x91810000 - 0x9182afff com.apple.openscripting 1.2.1 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting 0x91850000 - 0x91860fff com.apple.ImageCapture 2.1.5 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture 0x91890000 - 0x9189cfff com.apple.help 1.0.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help 0x918c0000 - 0x918cdfff com.apple.CommonPanels 1.2.1 (1.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels 0x918f0000 - 0x9193efff com.apple.print.framework.Print 3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print 0x91990000 - 0x9199bfff com.apple.securityhi 1.2 (90) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI 0x919c0000 - 0x91a33fff com.apple.NavigationServices 3.3.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices 0x91a90000 - 0x91a90fff com.apple.audio.units.AudioUnit 1.3.2 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit 0x91ab0000 - 0x91ac4fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib 0x91ae0000 - 0x91aebfff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib 0x91b10000 - 0x91b2afff libPDFRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib 0x91b50000 - 0x91b5ffff libPSRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib 0x91b80000 - 0x91b93fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib 0x91bb0000 - 0x91d45fff com.apple.QuickTime 6.5.1 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime 0x92070000 - 0x92096fff com.apple.FindByContent 1.4 (1.2) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent 0x920c0000 - 0x922a7fff com.apple.security 2.3 (176) /System/Library/Frameworks/Security.framework/Versions/A/Security 0x92430000 - 0x92468fff com.apple.LaunchServices 10.3.5 (98.4) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices 0x92740000 - 0x92777fff com.apple.CFNetwork 1.2.1 (7) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork 0x927d0000 - 0x92b54fff com.apple.HIToolbox 1.3.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox 0x92d30000 - 0x92d80fff com.apple.HIServices 1.4.1 (0.0.1d1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices 0x92dc0000 - 0x932befff com.apple.AppKit 6.3.4 (743.24) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit 0x935d0000 - 0x938a8fff com.apple.CoreGraphics 1.203.26 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics 0x939a0000 - 0x939b4fff libcups.2.dylib /usr/lib/libcups.2.dylib 0x939d0000 - 0x939d4fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib 0x93b50000 - 0x93bf3fff com.apple.audio.toolbox.AudioToolbox 1.3.2 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox 0x94060000 - 0x94078fff com.apple.WebServices 1.1.1 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore 0x945b0000 - 0x945b9fff libz.1.dylib /usr/lib/libz.1.dylib 0x94610000 - 0x9462afff libresolv.9.dylib /usr/lib/libresolv.9.dylib 0x94650000 - 0x946affff com.apple.SearchKit 1.0.2 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit 0x94a30000 - 0x94af5fff libxml2.2.dylib /usr/lib/libxml2.2.dylib 0x94b20000 - 0x94badfff com.apple.ink.framework 101.1.3 (55.10) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink 0x968d0000 - 0x969b2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib 0x96a20000 - 0x96ae2fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib 0x96b40000 - 0x96b6efff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib 0x96bf0000 - 0x96c7ffff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS 0x96cb0000 - 0x96d9efff libiconv.2.dylib /usr/lib/libiconv.2.dylib 0x97510000 - 0x97518fff libbsm.dylib /usr/lib/libbsm.dylib
an imap protocol log might be helpful - especially the last part of the log that shows what might be happening to stop us from getting new mail. http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#imap
I tried to follow the steps on that page, however nothing happens when I drag-and-drop the text file onto the Thunderbird icon. If I click Show Package Contents and manually copy the text file into the MacOS folder, and then launch Thunderbird... nothing happens. No log file is created. How do I create an IMAP log for Thunderbird under Mac OSX? -- Robert
I'm not a mac person...you could try the unix instructions, I guess, since OS/X is unix underneath. Asa, have you generated a log from a Mac?
Summary: thunderbird 0.8 crashes after a period of inactivity → thunderbird 0.8 crashes after a period of inactivity [@ nsSupportsArray::ElementAt][@ nsSupportsArray::Clear][@ NSS_CMSArray_Sort|nsSupportsArray::Clear][@ nsSupportsArray::DeleteArray]
TB1256520W /could/ be different
Keywords: crash
Summary: thunderbird 0.8 crashes after a period of inactivity [@ nsSupportsArray::ElementAt][@ nsSupportsArray::Clear][@ NSS_CMSArray_Sort|nsSupportsArray::Clear][@ nsSupportsArray::DeleteArray] → Zhunderbird 0.8 crashes after a period of inactivity [@ nsSupportsArray::ElementAt][@ nsSupportsArray::Clear][@ NSS_CMSArray_Sort|nsSupportsArray::Clear][@ nsSupportsArray::DeleteArray]
Summary: Zhunderbird 0.8 crashes after a period of inactivity [@ nsSupportsArray::ElementAt][@ nsSupportsArray::Clear][@ NSS_CMSArray_Sort|nsSupportsArray::Clear][@ nsSupportsArray::DeleteArray] → Thunderbird 0.8 crashes after a period of inactivity [@ nsSupportsArray::ElementAt][@ nsSupportsArray::Clear][@ NSS_CMSArray_Sort|nsSupportsArray::Clear][@ nsSupportsArray::DeleteArray]
I would be happy to produce an IMAP log if anyone knows how to do that on a Mac. I'm not entirely sure that Mac programs can be started from a shell command line (to set the environment variables as suggested in the UNIX instructions). Also... my IMAP connection uses SSL, so tcpdump is out :-(
This bug is apparently still present in Thunderbird 0.9. Please see Talkback Incident TB1742341Z.
Summary: Thunderbird 0.8 crashes after a period of inactivity [@ nsSupportsArray::ElementAt][@ nsSupportsArray::Clear][@ NSS_CMSArray_Sort|nsSupportsArray::Clear][@ nsSupportsArray::DeleteArray] → Thunderbird 0.8 and 0.9 crashes after a period of inactivity [@ nsSupportsArray::ElementAt][@ nsSupportsArray::Clear][@ NSS_CMSArray_Sort|nsSupportsArray::Clear][@ nsSupportsArray::DeleteArray]
Whiteboard: DUPEME
this will be fixed by 1.0, we believe. *** This bug has been marked as a duplicate of 234620 ***
Status: UNCONFIRMED → RESOLVED
Closed: 21 years ago
Resolution: --- → DUPLICATE
Status: RESOLVED → VERIFIED
Whiteboard: DUPEME
Crash Signature: [@ nsSupportsArray::ElementAt] [@ nsSupportsArray::Clear] [@ NSS_CMSArray_Sort|nsSupportsArray::Clear] [@ nsSupportsArray::DeleteArray]
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