264936 - inbox.msf file is occasionally truncated

Status: RESOLVED DUPLICATE of bug 116443

(Thunderbird :: Mail Window Front End, defect)

Description

[Ryan Mahoney]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20040913 Firefox/0.10.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20040913 Firefox/0.10.1

Sometimes several times in one day, but it can be a week or so in between, I
will receive a new message (usually spam) and a dialogie will pop up showing me
the full path to my "Inbox" file and telling me the new message can't be found.
 Then, if I click any other messages that were sitting in my Inbox, they show
the same dialogue.  When I restart the program, my Inbox is empty.  Everything
in sub folders is still intact.  I browsed to the directory that hold the
inbox.msf file an noticed that it had been completely truncated.  This happened
in version .6 and now again in .8

Reproducible: Sometimes
Steps to Reproduce:
It seems to happen randomly, when I receive some new messages.  I receive over
200 messages a day, so it can go sometimes for thousands of new messages before
it happens again.  Although sometimes it happend repeatedly in the same day.



Expected Results:  
Not deleted all of my messages!  ;)

My Computer setup is pretty vanilla.  I am using a new box from Dell with the
factory installed XP software.

Comment 1

[Mike Cowperthwaite]

(In reply to comment #0)
> I browsed to the directory that hold the
> inbox.msf file an noticed that it had been completely truncated.

Meaning what?  That it was zero bytes long?

xref bug 263318, bug 254947.

Comment 2

[Ryan Mahoney]

(In reply to comment #1)
> (In reply to comment #0)
> > I browsed to the directory that hold the
> > inbox.msf file an noticed that it had been completely truncated.
> 
> Meaning what?  That it was zero bytes long?
> 
> xref bug 263318, bug 254947.

Yes.

Comment 3

[Ryan Mahoney]

I've been doing some research and it looks like Symantex AntiVirus has
quarantined  the Inbox and Junk files from my primary mail account.  I'm sure
this has something to do with the problem.

Comment 4

[Mike Cowperthwaite]

(In reply to comment #3)
> I've been doing some research and it looks like Symantex AntiVirus has
> quarantined  the Inbox and Junk files from my primary mail account.  I'm sure
> this has something to do with the problem.

See bug 116443.

Comment 5

[Mike Cowperthwaite]

Ryan Mahoney, is the solution (in pre-1.1 builds) for co-existence with 
antivirus software fixing the problem for you?  If so, please mark this bug as a 
duplicate of bug 116443.

Comment 6

[Mike Cowperthwaite]

No response from reporter, duping.

*** This bug has been marked as a duplicate of 116443 ***