264940 - UI broken and firefox turns into a big useless blank webpage

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Paul Choi]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1) Opera 7.60  [en] (IBM EVV/3.0/EAK01AG9/LE)
Build Identifier: 1.0PR full install version...cannot get build identifier string from moz

I did install FF 0.9 and then install 1.0PR over it without uninstalling FF0.9.  
I never had any problems with it until after I updated some extensions.  I 
thought it might be because of the FF1.0PR installing over an old version but 
then I uninstalled the whole mess and I still get the same result.

I cannot click on the UI.  I click on the URL bar and I get a scrollbar that 
sits on the left side of the FF window.  I cannot click on any of the menus at 
the top of the FF window.  I can interact with the menus using alt+<key> keys 
but graphically FF doesn't show the menus being opened at all.  I can type 
something in the search box but nothing shows up.  FF connects with Google but 
shows the same blank page.

For a graphic example please look here:
http://bigblue.nonmundane.org/~pchoi/ohno.jpg

Reproducible: Always
Steps to Reproduce:
1. install strange extensions<?>
2. carelessly install FF 1.0PR over 0.9<?>
3. uninstall said jumbled installation and watch the same result occur?

Actual Results:  
I'm not sure what the cause is so the above steps are actually just guesses.

Expected Results:  
Run and open to firefox's default homepage with responsive UI.

Comment 1

[Ross Shannon]

Paul, the bug is not likely to be fixed unless you can explain why it happened a
little better than that. What extensions did you have installed? If you disable
them does the problem still occur?

Comment 2

[Paul Choi]

You see Blake, I can't even get to the extensions window or anything anymore.  
I remembering enabling the flashblocker extension and then I was okay for a 
while...then after I rebooted I get a blank page.  I'm sorry I can't give you 
anymore details since I can't get to the current settings or anything where I 
have to use the graphical UI to FF.  If you'd like you can vnc to this computer 
and take a look personally but I'm sure you don't have time for that.  It's 
possible that my settings on this computer are just all muxed to hell.  I can't 
disable/enable extensions, open the download window or anything.  :(

Comment 3

[Ross Shannon]

Try to run Firefox in safe mode and see if you can reproduce the bug.

Comment 4

[Paul Choi]

Attempted in safe mode - same result.  Attempted after complete reinstall - 
same result. :(

Comment 5

[Paul Choi]

Maybe it was related to the defective CPU I installed?  I reinstall the old CPU 
and I can run Firefox/Mozilla normally again. :-\

WFM