265539 - Leave messages on server without "until I delete or move them from inbox" checked will delete them anyway if a message filter moves them from inbox.

Status: RESOLVED INCOMPLETE

(Thunderbird :: Account Manager, defect)

Description

[Mark Ash]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; rv:1.7.3) Gecko/20040913 Firefox/0.10.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; rv:1.7.3) Gecko/20040913 Firefox/0.10.1

I'm running Thunderbird 0.8 (20040913) on Windows 2000 w/SP4.  This issue just
started when I upgraded from 0.7 to 0.8.

I have 2 POP3 accounts set up.  On my 2nd account, under server settings, I have
"Leave messages on server" checked.  "For at most xx days" and "Until I delete
or move them from Inbox" are both unchecked.

I have mail filters set up for each account that does various things to the
email.  On every message on this 2nd account where an email filter would move it
from the inbox, it would get deleted out on the email server.

The workaround at the moment is to modify all email filters and make sure that
they don't move the emails from the inbox or delete the filters altogether. 
I've deleted the filters altogether for the moment.

I don't know whether this would happen on the primary account because I can't
access it from anywhere else.  This is at work.  The 2nd account involves POPing
a copy of my email messages from my personal at-home account.

Reproducible: Always
Steps to Reproduce:
1. check leave messages on server on a pop3 account
2. uncheck "For at most xx days" and "Until I delete or move them from Inbox"
3. Create an email filter that moves the incoming email to another folder.
4. Have T'bird go get your email.

Actual Results:  
Messages that should be left on the server (all of them), are no longer there.

Expected Results:  
Copies of the messages should be brought into the program, manipulated and moved
around by the email filters.  The messages out on the email server should still
be there.

Comment 1

[Henrik Skupin [:whimboo][⌚️UTC+2]]

This could be probably a dupe of bug 244601. I noticed the same behavior one
time but i can't reproduce it. Please take a look at the POP logging feature to
verify the deleting of moved messages:

http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#pop

Comment 2

[WADA:World Anti-bad-Duping Agency]

Do you use filter action of "Set Junk Status to Junk"?
If yes, See Bug 195052.
Do you use filter action of "Set Junk Status to *NOT* Junk"?
If yes, see Bug 262423.

Comment 3

[Thomas Watson Steen]

As I understand this bug the issue is that we need another checkbox called
"Until message is deleted".

This new checkbox is not a replacement for the two original ones ("For at most X
days" and "Until I delete or move them from Inbox"), but meant as an extra option.

Its functionality should be just as the same option in Microsoft Outlook works:
When doing a send or receive after purging a message from "Trash", the
corresponding message on the server should be deleted - And only then. It should
never be deleted if I just move it to another folder.

I think this i a very important new feature since I ALLWAYS move my mails (via
filters or manually) to another folder. But I would still like to have them on
the server - both as an extra security (if the harddrive fails) but also so I
can access them via webmail if I'm away from my desktop.

/thomas

Comment 4

[ta.william]

Agree with Thomas. Mail should be left on server unless copy in Thurderbird is
DELETED, not moved. Some users might find "deleting when moved" feature useful
then split this option, one for when deleted, second for when moved.

Comment 5

[Frankie]

If I understand the initial report correctly, this is an actual overdeletion bug rather than a dupe of the preference split request (bug 226839). He has "until I delete" turned OFF, but the delete happens anyways.

Comment 6

[Henrik Skupin [:whimboo][⌚️UTC+2]]

It's a very old bug report and this is WFM with 

Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.1.5pre) Gecko/20070627 Thunderbird/2.0.0.5pre ID:2007062709

Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.9a6pre) Gecko/20070622 Thunderbird/3.0a1pre ID:0000000000 [cairo]

If no-one can reproduce the issue we could close it.

Comment 7

[u279076]

Due to lack of reporter feedback and the inability to reproduce this bug, it is being resolved as INCOMPLETE.  Reporter, feel free to reopen this bug if you still are experiencing this issue and wish to provide us with more information so that we can help.