265558 - Mozilla Quality Feedback Agent-Firefox 10 Program Crash , Connection Refused!

Status: RESOLVED WORKSFORME

(Core Graveyard :: Talkback Client, defect)

Description

[veh77]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; rv:1.7.3) Gecko/20041001 Firefox/0.10.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; rv:1.7.3) Gecko/20041001 Firefox/0.10.1

Error message appears at Firefox start page:

Mozilla Quality Feedbback Agent-Fireox 10

"The connection was refised when attempting to contact the proxy server you have
configured.  Please check your proxy settings and try again."



Reproducible: Always
Steps to Reproduce:
1. When clicking "Bookmarks"
2. Then moving from website to website
3. Error message appears and I close the message screen.

Actual Results:  
 I move to the next bookmark

Expected Results:  
Allow movement to the next bookmark/website without error message reappearing.

The proxy settings are set on "Manual" Connections Tab.  These settings were the
same before the error message appears.  So, What am I checking the proxy
settings for and how do I correct the problem?

Comment 1

[Jo Hermans]

Is this bug 36545 ? (talkback won't work with authenticating proxy)

Reporter, Talkback doesn't use your settings from your browser. It's a separate
product (and it's not written by us either). It will appear *after* a crash
(trying to send the error-report to moziila.org), but I can't see here what
caused it.

Comment 2

[Nickolay_Ponomarev]

So are you having problems with Firefox or with QFA?

Comment 3

[Allison]

I am having the same problem, Firefox crasher, QFA creates error log, but there
is no Incident ID # showing, I have at least 4 crash results that are in queue.
The QFA does not send them, although it does try,  I then get the following
error "The Agent is unable to connect to the Server.  Please check your proxy
settings or try again in a few seconds."  Firefox is crashing all the time,
never happened before, just in the past week. I have lost my entire profile.  I
am running AVG anti-virus and Zone Alarm, if that means anything.  I have DSL.

Comment 4

[Tim Johnson]

I too have been having this problem with FireFox for some time now. FF crashes,
the talkback agent appears, I fill out the details, attempt to send it. The
result is the message mention by the others. As I recall, this used to work with
Mozilla Suite.

I am connected via cox.net broadband, using Eset's Nod32 antivirus program and
ZoneAlarm Pro, version 6.0.631.003 (latest version). The failure has occurred
with past versions as well.

Comment 5

[Jouflu]

Same for me. Talkback not able to send reports. Same error message. I do not
have proxy, and Talkback configuration indicates no proxy.
As long I remember, I always had problem with Talkback, never able to send reports.

Comment 6

[Jouflu]

(In reply to comment #5)
Running Packetyzer, I can see connection to <mothra.mozilla.org> and then answer
form this server:

>Bad request
>Your browser sent a query this server could not understand..

Why talkback server does not understand query from Talkback agent?

Comment 7

[Matt Spitler]

This screen appears just when browsing to some pages (no pattern):
"The Mozilla Quality Feedback Agent gathers predefined technical information about Firefox and sends it back to the Mozilla software development team so we can improve future versions.

Using the agent is simple - just use this setup wizard to initialize the agent.

Click Next to continue.  If you do not want to run the Agent right now, click Cancel.  You can run this setup wizard by clicking on the Agent icon in the Mozilla Utilities directory."

then, about 2-3 seconds later, the crash occurs:

firefox.exe has encountered a problem and needs to close.
Unhandled exception in firefox.exe 0xC0000005: Access Violation

This happens EVERY time the Feedback setup screen appears.
I have reported this bug before, but I cannot find the bug anymore.

Debug info (registers)
 EAX = 0226B036 EBX = 0000009C ECX = 0000000E
 EDX = 00000000 ESI = 0226AFFE EDI = 01347238
 EIP = 00000000 ESP = 02000DFC EBP = 020690F0
 EFL = 00200212
 MM0 = 00E8E4CF00E8E4CF MM1 = 00E8E4CF00E8E4CF
 MM2 = 00E8E3CE00E8E3CE MM3 = 00FFFFFF00C7C5B3
 MM4 = 0000000000000000 MM5 = 0000000000000000
 MM6 = 0000000000000000 MM7 = C320000000000000
 XMM0 = 820CED00820CEDB8820CEDDC00000000
 XMM1 = 820CED00F5DE5A4CE3000196F2404B10
 XMM2 = 820CED00F5DE723DF2404AA0F5DA2367
 XMM3 = F2404B10828A52C0820CEC308287808C
 XMM4 = 820CED00828A7530804E37F7F2404B08
 XMM5 = 0000000800000000F5DA3EDE82077D08
 XMM6 = 804F220E820E26E400000300F2404B10
 XMM7 = 00000000820CEC3082077D0800013B00
 CS = 001B DS = 0023 ES = 0023 SS = 0023
 FS = 003B GS = 0000 OV=0 UP=0 EI=1 PL=0 ZR=0
 AC=1 PE=0 CY=0
 XMM0DL = -8.63952389804811E-299
 XMM0DH = -8.63852368374620E-299
 XMM1DL = -7.55085415571289E+168
 XMM1DH = -8.63852574537616E-299
 XMM2DL = -2.17264161785584E+242
 XMM2DH = -8.63852574538266E-299
 XMM3DL = -8.63757584640664E-299
 XMM3DH = -2.17286861190446E+242
 XMM4DL = -3.36193386114325E-307
 XMM4DH = -8.63852369247469E-299
 XMM5DL = -5.04420233762409E+259
 XMM5DH = +1.69759663277222E-313
 XMM6DL = +1.63170079836296E-311
 XMM6DH = -3.46366499055804E-307
 XMM7DL = -7.01467912827048E-299
 XMM7DH = +1.07799440981875E-314
 XMM00 = +0.00000E+000 XMM01 = -1.03538E-037
 XMM02 = -1.03538E-037 XMM03 = -1.03536E-037
 XMM10 = -3.80876E+030 XMM11 = -2.36130E+021
 XMM12 = -5.63731E+032 XMM13 = -1.03536E-037
 XMM20 = -5.53046E+032 XMM21 = -3.80873E+030
 XMM22 = -5.63968E+032 XMM23 = -1.03536E-037
 XMM30 = -1.99102E-037 XMM31 = -1.03534E-037
 XMM32 = -2.03248E-037 XMM33 = -3.80876E+030
 XMM40 = -3.80876E+030 XMM41 = -7.18325E-039
 XMM42 = -2.03445E-037 XMM43 = -1.03536E-037
 XMM50 = -9.95412E-038 XMM51 = -5.53318E+032
 XMM52 = +0.00000E+000 XMM53 = +1.12104E-044
 XMM60 = -3.80876E+030 XMM61 = +1.07620E-042
 XMM62 = -1.04437E-037 XMM63 = -7.26722E-039
 XMM70 = +1.13001E-040 XMM71 = -9.95412E-038
 XMM72 = -1.03534E-037 XMM73 = +0.00000E+000
 MXCSR = 00001F80
 ST0 = 1#SNAN                    
 ST1 = 1#SNAN                    
 ST2 = 1#SNAN                    
 ST3 = 1#SNAN                    
 ST4 = +0.00000000000000000e+0000
 ST5 = +0.00000000000000000e+0000
 ST6 = +0.00000000000000000e+0000
 ST7 = +7.80500000000000000e+0002
 CTRL = 027F STAT = 0120 TAGS = FFFF
 EIP = 77C4FA29
 CS = 001B DS = 0023 EDO = 0012F400

Comment 8

[Tim Johnson]

Having recently updated to FF 2.0.0.11, I've had one FF crash. When presented with the talkback screens I filled them out and clicked Send. I was surprised to see it was sent without the problem that has been reported here.

Comment 9

[Wayne Mery (:wsmwk)]

Allison also reports "I have XP now and no problemo with Firefox 2.0."

=> WFM