265880 - Firefox downloads PDF file, but never finishes saveing the file.

Status: RESOLVED EXPIRED

(Toolkit :: Downloads API, defect)

Description

[reece]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20041001 Firefox/0.10.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20041001 Firefox/0.10.1

I uninstalled all PDF software from my computer (I had Acrobat Pro and Reader 6).

Basically, the download goes along like normal, and when it hits 100%, the
titlebar of the download box says "Downloads" and stops diplaying the percent,
but nothing else seems to happen.  The file is not put in the directory where it
is supposed to go (this occures for both auto and ask me download options), the
"pause" and "cancel" links are still there for it, and the download rate
(Kb/sec) is still displayed.  The file is never saved into the directory it is
supposed to go into.  No other file types seem to have this problem.

Reproducible: Always
Steps to Reproduce:
1. Remove all PDF software from your computer.
2. IN google, search for "pdf"
3. Click on a link that is a pdf, and watch download take place but never finalize.

Actual Results:  
File is not saved on my computer.

Expected Results:  
Save the figgin file!

I unistalled the PDF software because opening a PDF would just have a blank
window.  Choosing "view source" would display the source of the PDF, but the
plugin was not launched, and no download option was given.

Interestngly, the above problem happened in both IE and Firefox.  After
Uninstalling Acrobat though, IE downloads the PDFs as an unknown filetype, but
firefox will not finalize the downloading.

Comment 1

[jeff jennings]

When I click on a link that is a PDF file, acrobat opens and then the browser
crashes (freezes with just the title bar of the browser and the rest is a blank
white screen.  I have to ctrl-alt-del to end the firefox program.  I cut and
pasted the same page in IE and when I clicked the PDF file, it worked perfectly.
 This is reproducible for any pdf file so I am not citing a particular web page.

Comment 2

[Rob]

I have the same problem with pdfs using Firefox on GNU/Linux. I am able to save
the links fine if I "save target as".
I think the screenshot explains it better than I am able to.

Comment 3

[Rob]

Attachment: PDF file misbehaving

Comment 4

[Stewart]

I too had this problem on FreeBSD.
However I found that I had an empty "action-on-download" associated with pdf
files and all pdf files downloaded correctly after I removed that
action-on-download.

I dont recall ever creating any special actions for pdf downloads.
Either I created it accidentally sometime or it may have been shipped with
Firefox as some broken default setting.

I suggest you check your own settings, in Edit-Preferences-Downloads-FileTypes
and remove any suspect rules specific to pdfs.

Comment 5

[Jesper Hertel]

(In reply to comment #4)
> I suggest you check your own settings, in Edit-Preferences-Downloads-FileTypes
> and remove any suspect rules specific to pdfs.

Thanks! This worked for me. The PDF file action was pointing to Adobe Reader
6.0. I changed it to point to Adobe Reader 7.0 (C:\Program Files\Adobe\Acrobat
7.0\Reader\AcroRd32.exe), and now it works perfectly. 

Comment 6

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 7

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.