266250 - nab.com.au - warns Firefox users that their browser isn't compatible, however works fine

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: English Other, defect)

Description

[Tatham Oddie]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20041001 Firefox/0.10.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20041001 Firefox/0.10.1

Redirects users to
https://www.national.com.au/Internet_Banking/htmlPages/unsupportedBrowser.html
indicating that Firefox will not function correctly even though there are no
noticeable differences.

Reproducible: Always
Steps to Reproduce:
1. Visit www.national.com.au
2. Click "Internet Banking Login"
Actual Results:  
Redirects to
https://www.national.com.au/Internet_Banking/htmlPages/unsupportedBrowser.html

Expected Results:  
Redirected straight to login page

Comment 1

[Tatham Oddie]

27/10/04 20:03 (GMT+1000)

Contacted [e-mail] with standard tech evangelism letter.

Comment 2

[Chris Lawson (gone)]

Tatham, any word on this? Still a problem in Firefox? Still a problem in any other Gecko browser (ideally tested with Camino 1.5 and Seamonkey)?

Comment 3

[Chris Lawson (gone)]

Site moved to https://ib.nab.com.au/nabib/index.jsp and works fine in Camino trunk without the "like Firefox" portion of the UA string.

If I use the default UA string in Camino, or use Firefox 2, I get redirected to

https://www.nab.com.au/Internet_Banking/htmlPages/unsupportedBrowser.html

which at least gives the option to continue.

I'm not sure what they consider to be a "supported" version of Firefox, or why they would reject Firefox 2 but not an "unknown" browser (which Camino minus the "like Firefox" bit almost certainly is), but confirming so we can get some answers.

Comment 4

[Chris Lawson (gone)]

See also 

https://www.nab.com.au/Personal_Finance/0,,85881,00.html

which says they only "support" Firefox 1.0x.

Comment 5

[Chris Lawson (gone)]

INCOMPLETE due to lack of activity since the end of 2009.

If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself.

Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.