Closed Bug 266524 Opened 20 years ago Closed 20 years ago

FF10RC1 crash running update [@ msvcrt.dll | jpins7.dll - nsJVMManager::StartupJVM]

Categories

(Toolkit :: Application Update, defect)

Product:
Toolkit
Component:
Application Update
Version:
1.7 Branch
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
VERIFIED DUPLICATE of bug 266375

People

(Reporter: jay, Assigned: bugs)

Details

(Keywords: crash, topcrash+)

Crash Data

This is a major topcrash for Firefox 1.0 RC1.  Looks like almost everyone is
crashing on startup after running the update.  The stack points to something in
the JVM.  Here's the lastest from Talkback:

Rank    StackSignature    Count  

1   msvcrt.dll   155 
 
====================================================================================================
     Count   Offset    Real Signature
[ 59   msvcrt.dll + 0x37c7e (0x77c47c7e) ead866da - jpins7.dll + 0x188f
(0x6d37188f) ]
[ 7   msvcrt.dll + 0x34b3e (0x77bd4b3e) 8aec5305 - jpins7.dll + 0x188f
(0x6d37188f) ]
[ 4   msvcrt.dll + 0x33bce (0x77c43bce) fb085a29 - jpins7.dll + 0x188f
(0x6d37188f) ]
[ 4   msvcrt.dll + 0x33bce (0x77c13bce) 76c44a9f - jpins7.dll + 0x188f
(0x6d37188f) ]
[ 2   msvcrt.dll + 0x37c7e (0x77c17c7e) a3bfb234 - jpins7.dll + 0x188f
(0x6d37188f) ]
 
     Crash date range: 27-OCT-04 to 28-OCT-04
     Min/Max Seconds since last crash: 0 - 997
     Min/Max Runtime: 0 - 999
 
     Count   Platform List 
     70   Windows XP [Windows NT 5.1 build 2600] 
     6   Windows XP [Windows NT 5.2 build 3790] 
 
     Count   Build Id List 
     76   2004102622
 
     No of Unique Users        29
 
 Stack trace(Frame) 

	 msvcrt.dll + 0x37c7e (0x77c47c7e)  
	 jpins7.dll + 0x188f (0x6d37188f)  
	 nsJVMManager::StartupJVM
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/modules/oji/src/nsJVMManager.cpp
 line 655] 
	 nsJVMManager::MaybeStartupLiveConnect
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/modules/oji/src/nsJVMManager.cpp
 line 876] 
	 NS_CreateScriptContext
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/dom/src/base/nsJSEnvironment.cpp
 line 2013] 
	 nsDOMScriptObjectFactory::NewScriptContext
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/dom/src/base/nsDOMScriptObjectFactory.cpp
 line 82] 
	 nsWebShell::GetInterface
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/docshell/base/nsWebShell.cpp
 line 299] 
	 nsGetInterface::operator()
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/xpcom/glue/nsIInterfaceRequestorUtils.cpp
 line 53] 
	 nsCOMPtr_base::assign_from_helper
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/xpcom/glue/nsCOMPtr.cpp
 line 114] 
	 nsAppShellService::GetHiddenWindowAndJSContext
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/xpfe/appshell/src/nsAppShellService.cpp
 line 932] 
	 nsAppShellService::SetXPConnectSafeContext
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/xpfe/appshell/src/nsAppShellService.cpp
 line 202] 
	 nsAppShellService::CreateHiddenWindow
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/xpfe/appshell/src/nsAppShellService.cpp
 line 485] 
	 xre_main
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/toolkit/xre/nsAppRunner.cpp
 line 1826] 
	 main
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/browser/app/nsBrowserApp.cpp
 line 58] 
	 kernel32.dll + 0x16d4f (0x7c816d4f)   
 
     (1566478)	Comments: followed instructions to test automatic software
update. After I closed firefox and restarted it I got this.
     (1564831)	Comments: Starting Firefox after an Automatic Update to 1.0RC1
     (1564830)	Comments: I just downloaded 10 RC1 and now won't run.  i'll just
stay with 1.0PR
     (1561867)	Comments: Updating PR to RC1 following instructions via website.
 Updated about:config  clicked "check now"  downloaded  and closed FireFox to
openw ith new version.  FireFox didn't show but was running.  Ended process via
task manager.
     (1561328)	Comments: startup
     (1561316)	Comments: startup after upgrade to RC1 from .0.10.1
     (1561111)	URL: Starting up after using in-place update to move from 0.10.1
to RC1  java.enabled = false
     (1561109)	URL: Starting up after using in-place update to move from 0.10.1
to RC1  java.enabled = false
     (1560921)	URL: Starting up after using in-place update to move from 0.10.1
to RC1  java.enabled = false
     (1560774)	Comments: Starting up after using in-place update to move from
0.10.1 to RC1.
 
====================================================================================================
     Count   Offset    Real Signature
[ 35   msvcrt.dll + 0x37c7e (0x77c47c7e) b6cbf8f8 - jpins7.dll + 0x188f
(0x6d35188f) ]
[ 6   msvcrt.dll + 0x37c7e (0x77c47c7e) c5fdae5c - jpins7.dll + 0x188f
(0x6d35188f) ]
[ 4   msvcrt.dll + 0x37c7e (0x77c17c7e) ffac2c16 - jpins7.dll + 0x188f
(0x6d35188f) ]
[ 2   msvcrt.dll + 0x33bce (0x77c43bce) e0004483 - jpins7.dll + 0x188f
(0x6d35188f) ]
 
     Crash date range: 27-OCT-04 to 28-OCT-04
     Min/Max Seconds since last crash: 0 - 9299
     Min/Max Runtime: 0 - 9300
 
     Count   Platform List 
     47   Windows XP [Windows NT 5.1 build 2600] 
 
     Count   Build Id List 
     47   2004102622
 
     No of Unique Users        20
 
 Stack trace(Frame) 

	 msvcrt.dll + 0x37c7e (0x77c47c7e)  
	 jpins7.dll + 0x188f (0x6d35188f)  
	 nsJVMManager::StartupJVM
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/modules/oji/src/nsJVMManager.cpp
 line 655] 
	 nsJVMManager::MaybeStartupLiveConnect
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/modules/oji/src/nsJVMManager.cpp
 line 876] 
	 NS_CreateScriptContext
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/dom/src/base/nsJSEnvironment.cpp
 line 2013] 
	 nsDOMScriptObjectFactory::NewScriptContext
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/dom/src/base/nsDOMScriptObjectFactory.cpp
 line 82] 
	 nsWebShell::GetInterface
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/docshell/base/nsWebShell.cpp
 line 299] 
	 nsGetInterface::operator()
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/xpcom/glue/nsIInterfaceRequestorUtils.cpp
 line 53] 
	 nsCOMPtr_base::assign_from_helper
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/xpcom/glue/nsCOMPtr.cpp
 line 114] 
	 nsAppShellService::GetHiddenWindowAndJSContext
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/xpfe/appshell/src/nsAppShellService.cpp
 line 932] 
	 nsAppShellService::SetXPConnectSafeContext
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/xpfe/appshell/src/nsAppShellService.cpp
 line 202] 
	 nsAppShellService::CreateHiddenWindow
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/xpfe/appshell/src/nsAppShellService.cpp
 line 485] 
	 xre_main
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/toolkit/xre/nsAppRunner.cpp
 line 1826] 
	 main
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/browser/app/nsBrowserApp.cpp
 line 58] 
	 kernel32.dll + 0x16d4f (0x7c816d4f)   
 
     (1568368)	Comments: still crashes after reboot. firefox unusable
     (1568014)	Comments: Had Firefox PR1. Installed Firefox RC1. Restarted the
browser. It crashed first time :-(  
     (1567786)	Comments: auto software update from PR1 to RC1
     (1564781)	Comments: starting the browser for RC1 just crashed.
     (1563595)	Comments: I just double clicked the firefox icon on the desktop
after exiting to restart the browser to upgrade from PR (0.10.1) to RC-1
     (1562304)	Comments: Updated from nightly build to 1.0RC.
     (1562162)	Comments: I upgraded to RC1 via the autoupdate feature  talkback
launched at the first startup
     (1562156)	Comments: ARGH...now I can't run Firefox.....  everytime I start
it it bombs out.  PLEASE get your auto updater working properly with proper user
feedback.  
     (1562047)	Comments: Just finished updating Firefox to RC1 with autoupdate.
Closed and reopend and it crashed.
     (1561991)	Comments: Argh...this RC1 auto update is owning my ass right now.
 PLEASE make your auto updates a bit more user friendly
     (1561650)	Comments: Upgrading to Firefox RC1 from a september aviary nightly
     (1561594)	Comments: Just upgraded from PR to RC1 using Firefox update. No
workee :p
     (1561554)	Comments: Restarted Firefox after installing 1.0 RC from Software
Update.
     (1561519)	Comments: i'm trying to launch firefox for the 1st time!
     (1561498)	Comments: i was trying to launch firefox 1.0 rc1 for the 1st time !!
     (1561397)	Comments: I upgraded Firefox PR1 to RC1 via the update tool. 
Then closed Firefox and started it again.  It crashed immediately.
     (1560740)	Comments: Restarted browser after using Software Upgrade to
update to 1.0RC1
From the comments, it also looks like some users are running into this crash
everytime they try to start Firefox, which isn't good.  I think this should be a
blocker for 1.0 RC2.
Flags: blocking-aviary1.0?
Duping to similar Bug 266375.  Reporter, if you feel this was done in error,
please REOPEN.  Please start posting comments to original reports.

Thanks!

*** This bug has been marked as a duplicate of 266375 ***

*** This bug has been marked as a duplicate of 266375 ***
Status: NEW → RESOLVED
Closed: 20 years ago
Resolution: --- → DUPLICATE
v.
Status: RESOLVED → VERIFIED
Flags: blocking-aviary1.0?
Product: Firefox → Toolkit
Crash Signature: [@ msvcrt.dll | jpins7.dll - nsJVMManager::StartupJVM]
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