266805 - Bugzilla Sucks!

Status: VERIFIED INVALID

(bugzilla.mozilla.org :: General, defect)

Description

[LB Neal]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.3) Gecko/20040910
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.3) Gecko/20040910

You need a "simple" non-nerd reporting system.

I am a programmer/Test Engineer/Quality Engineer and this system is total Nerd BS!

We know you think you are smart, now prove it by offering a reporting option that
 doesn't require visitors to be nerds in your private clique!!!!!

Reproducible: Always
Steps to Reproduce:
1. Try to enter a simple bug report.
2.
3.

Actual Results:  
Totally obscure options and menus.

Expected Results:  
Simple user-friendly options and selections.

Comment 1

[timeless]

please provide sample input

Comment 2

[LB Neal]

For "Normal" users the Interface should offer an "option" to use the full
Bugzilla system otherwise:

 (assuming the system gathers the users OS, Mozilla version,etc)

 My Problem is with (Browser,Email,Plugins?):

 Please enter Details of your problem:

 My email address is:

 

 

 

Comment 3

[timeless]

please provide *complete* sample *input*

Comment 4

[LB Neal]

Email to you bounces ???

Comment 5

[LB Neal]

This really supports my bug!

Total BS consideration of serious input about Bugzilla!

Comment 6

[timeless]

i don't want private mail.

this isn't hard.

please fill in the template you provided in comment 2 with real input. if you
have more than one issue, then pick one. in order to do something with your
suggested template, we need to see how it would work in action, which means you
need to provide sample input which we could actually put through a qa triaging
process.

Comment 7

[Dave Miller [:justdave]]

There is currently work going on to build a few different forms to use for
different types of bug reporting which will be easier to use (and more obvious
what's needed) than the existing ones.

I believe (though I haven't heard any details recently) that we're expecting to
have them deployed not-too-long after Firefox 1.0 ships.  All I've seen is blog
posts from several prominent folks about it though, I can't track down any bugs
in Bugzilla about them.  Myk probably knows more about it than I do.

Comment 8

[LB Neal]

Sample input:

For "Normal" users the Interface should offer an "option" to use the full
Bugzilla system otherwise:

 (assuming the system gathers the users OS, Mozilla version,etc)

 My Problem is with (Browser,Email,Plugins?): Email

 Please enter Details of your problem: Installed 1.8a4 after uninstalling 1.73.
  All emails in Inbox gone.  Reverted to 1.73. All emails in Inbox had correct
  title, but exact same garbage content from a single email. Again installed 
1.8a4, once again all emails gone from Inbox.  Reverted to 1.73. Same problem

 My email address is: [e-mail]

Comment 9

[Gervase Markham [:gerv]]

LB: The closest we have to what you want is:
http://bugzilla.mozilla.org/enter_bug.cgi?format=guided
which is the simplest form we've been able to come up with that still prompts
for all the information commonly needed.

Any suggestions on how to simplify that form would be gratefully received, but
perhaps in another bug with a less inflammatory title.

Gerv

Comment 10

[timeless]

well, the system can't gather the user's version of a mail client. as it happens we have 3 mail clients that someone might complain about. i'm sure all three of them are good at eating mail. actually, if you count all of the gecko web browsers that do mail, and people do complain about our web browsers eating mail, we'd end up with closer to 7 or so.

i don't see how you couldn't have filled out the form that resulted in comment 0 w/ what you filled into the form from comment 2.

Comment 11

[timeless]

[e-mail]: your advice is fairly silly given that it's perfectly clear from comment 0 that the reporter *was* using guided.