266938 - Attachments indicated, but missing (no link and no in-line display)

Status: RESOLVED EXPIRED

(Thunderbird :: General, defect)

Description

[Beth]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20041001 Firefox/0.10.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20041001 Firefox/0.10.1

I show a size that gibes with an attachment being there as well as the
attachment icon.  However, the link is an unknown file type with the generic
Part 1.2. and nothing shows up inline.  

I've sent myself attachments of differing size and flavor, and they are OK, so
to be very honest, it could be the sender's server (US Military in Kuwait), but
he says I'm the only one he's gotten a complaint from of the approx. 100 people
on his mailing list.  The old imported mail sent from him is OK, with no Part
1.2 attachment.  The first time I saw this, he sent a single attachment of a
video file.  The second was supposed to be a handful of pix, but again I only
saw the one Part 1.2 attachment.  

I'm a brand spanking new user of Thunderbird and Firefox (one week) and have
loved them thus far, but if I can't get mail from my cousin as he's in a war
zone, I'm going to have to go back to Netscape.  

Thanks in advance for your help.  

Reproducible: Always
Steps to Reproduce:
1.  Rec'd second e-mail from same source with attachments that were missing.  
2.
3.
Actual Results:  
Second e-mail had missing attachments

Expected Results:  
Shown both the link as well as the inline (at least on the pix).  

No special config -- New user still playing with basic settings.

Comment 1

[David :Bienvenu]

is this imap or pop3? Do you have view attachments inline set? Can you look at
the message source (view | message source) and perhaps attach it here, or e-mail
it to me? thx.

Comment 2

[Matt Trunnell]

I think I can confirm this bug. 

I receive attachments from Outlook users that exhibit this behavior.  When I
open such emails in Outlook, the attachment is represented as an icon in the
body of the message.  When opening them in TB, I get an attachment called "Part
1.2" which is a raw dump of the encoded message part.

Here is a sample message structure (with names and smtp servers removed for
privacy).  If you're a developer and need more sample data, please contact me at
trunnell dot bugzilla at cognix dot net.

From - Wed Dec 15 18:14:40 2004
X-Account-Key: account1
X-UIDL: 8fdd22fb3b491fb0
X-Mozilla-Status: 0001
X-Mozilla-Status2: 18000000
Return-Path: <deleted for privacy>
Delivered-To: deleted for privacy
X-Envelope-To: deleted for privacy
Received: (qmail 27182 invoked from network); 16 Dec 2004 01:12:47 -0000
Received: from deleted for privacy (deleted)
  by xebte.pair.com with SMTP; 16 Dec 2004 01:12:47 -0000
Received: deleted for privacy
Received: deleted for privacy
Message-ID: <4A826EA92DCA164A934720BD23C22B2B0AD6311C@deleted for privacy>
From: "deleted for privacy" <deleted for privacy>
To: "deleted for privacy" <deleted for privacy>
Subject: deleted for privacy
Date: Wed, 15 Dec 2004 17:12:18 -0800
X-MS-TNEF-Correlator: <4A826EA92DCA164A934720BD23C22B2B0AD6311C@deleted for privacy>
X-Message-Flag: Follow up
MIME-Version: 1.0
X-Mailer: Internet Mail Service (5.5.2657.72)
Content-Type: multipart/mixed;
	boundary="----_=_NextPart_000_01C4E30C.497F78E0"
X-Spam-Filtered: bec40d0265f3f2219652396d455fc01b
X-Spam-Status: No, hits=0.8 required=4.0 tests=MIME_MISSING_BOUNDARY
X-Spam-Flag: NO
X-Spam-Level: 

This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.

------_=_NextPart_000_01C4E30C.497F78E0
Content-Type: text/plain

email message text, deleted for privacy
 
-----Original Message-----
From: deleted for privacy
Sent: Wednesday, December 15, 2004 12:44 PM
To: deleted for privacy
Subject: deleted for privacy


email message text, deleted for privacy

<<filename.doc>> 

more email message text, deleted for privacy


------_=_NextPart_000_01C4E30C.497F78E0
Content-Type: application/ms-tnef
Content-Transfer-Encoding: base64

eJ8+IigBAQ....snipped, deleted for privacy

------_=_NextPart_000_01C4E30C.497F78E0--

Comment 3

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 4

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.