Open
Bug 267062
Opened 20 years ago
Updated 2 years ago
give status bar info when get new messages/get new mail fails if we're currently downloading mail into the global inbox [pop]
Categories
(Thunderbird :: Mail Window Front End, defect)
Tracking
(Not tracked)
NEW
People
(Reporter: victor, Unassigned)
Details
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20041001 Firefox/0.10.1 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20041001 Firefox/0.10.1 I open Thunderbird and click the Get Mail button, but nothing happens. Then I click one more time, and still the program will not start sending or receiving emails. When I click the button the third time, finaly the program will start executing the task as intended. This happens everytime I start Thunderbird. Reproducible: Always Steps to Reproduce: 1. Start Thunderbird 2. click Get Mail button 3. Actual Results: nothing, only after I repeat it 3 times, the program will start execute the task assigned for the button. Expected Results: Check on new emails from all my email accounts and send the ones I have stored in the folder Unsend messages.
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Reporter | |
Comment 1•20 years ago
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the bug is even getting worse, now I have to click 10 times to get Thunderbird download emails. Note: it works fine, when I go to the menu or use the shortcut CRTL+SHIFT+T, but the button Get Mail doesn't always work. Also another thing, Thunderbirds is playing a New email sound randomly. I have the program running and doing my work... now the sound plays, I look into Thunderbird, but no new emails have arrived.
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Comment 2•20 years ago
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Do you only have one pop3 account? Does clicking the get new mail button cause any network activity? Can I get a pop3 protocol log of a session whereyou clicked get new mail 10 times and only had new mail retrieved once? And your prefs.js might be interesting too. http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#pop3
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Comment 3•20 years ago
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answer to bienvenu@nventure.com this is my prefs.js file: # Mozilla User Preferences /* Do not edit this file. * * If you make changes to this file while the browser is running, * the changes will be overwritten when the browser exits. * * To make a manual change to preferences, you can visit the URL about:config * For more information, see http://www.mozilla.org/unix/customizing.html#prefs */ I have 7 POP3 accounts When I click the Get Mail button, no network activity is happening, and after it finaly starts checking and downloading new mail, it works fine. After that, when I keep the program runing and click the button again, it works fine than. POP3 protocol log - where can I find it?
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Comment 4•20 years ago
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if you follow these instructions, a pop3 log will get generated: http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#pop3 that's not your prefs.js file - it should have a lot more stuff in it. prefs.js is in your profile directory, and should be several k. It should be somewhere like c:\documents and settings\<user name>\application data\thunderbird\profiles...
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Reporter | |
Comment 5•20 years ago
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ok, here is my prefs.js file # Mozilla User Preferences /* Do not edit this file. * * If you make changes to this file while the browser is running, * the changes will be overwritten when the browser exits. * * To make a manual change to preferences, you can visit the URL about:config * For more information, see http://www.mozilla.org/unix/customizing.html#prefs */ user_pref("browser.display.screen_resolution", 96); user_pref("calendar.alarm.text", ""); user_pref("calendar.alarms.defaultsnoozelength", 60); user_pref("calendar.alarms.emailaddress", ""); user_pref("calendar.alarms.eventalarmlen", 0); user_pref("calendar.alarms.eventalarmunit", "minutes"); user_pref("calendar.alarms.onforevents", 0); user_pref("calendar.alarms.onfortodos", 0); user_pref("calendar.alarms.playsound", true); user_pref("calendar.alarms.show", true); user_pref("calendar.alarms.showmissed", true); user_pref("calendar.alarms.todoalarmlen", 0); user_pref("calendar.alarms.todoalarmunit", "minutes"); user_pref("calendar.categories.names", "Anniversary,BIRTHDAY,BUSINESS,CALLS,CLIENTS,Competition,FOLLOW UP,Gifts,Holidays,IDEAS,ISSUES,Miscellaneous,PERSONAL,PROJECTS,Suppliers,Travel,Vacation,IMPORTANT"); user_pref("calendar.date.format", 0); user_pref("calendar.date.formatTimeBeforeDate", false); user_pref("calendar.dateformat.storeingmt", false); user_pref("calendar.event.defaultendhour", 18); user_pref("calendar.event.defaultlength", 60); user_pref("calendar.event.defaultstarthour", 7); user_pref("calendar.previousweeks.inview", 0); user_pref("calendar.publish.path", ""); user_pref("calendar.servers.reloadonlaunch", false); user_pref("calendar.timezone.default", "Europe/Bratislava"); user_pref("calendar.week.d0sundaysoff", true); user_pref("calendar.week.d1mondaysoff", false); user_pref("calendar.week.d2tuesdaysoff", false); user_pref("calendar.week.d3wednesdaysoff", false); user_pref("calendar.week.d4thursdaysoff", false); user_pref("calendar.week.d5fridaysoff", false); user_pref("calendar.week.d6saturdaysoff", true); user_pref("calendar.week.start", 1); user_pref("calendar.weeks.inview", 4); user_pref("extensions.disabledObsolete", true); user_pref("extensions.lastAppVersion", "0.8"); user_pref("font.default", "sans-serif"); user_pref("font.name.sans-serif.x-western", "Verdana"); user_pref("font.size.variable.x-western", 12); user_pref("intl.charsetmenu.mailview.cache", "windows-1250, ISO-8859-2, windows-1252, ISO-8859-15, UTF-8"); user_pref("ldap_2.prefs_migrated", true); user_pref("ldap_2.servers.history.filename", "history.mab"); user_pref("ldap_2.servers.history.replication.lastChangeNumber", 0); user_pref("ldap_2.servers.pab.filename", "abook.mab"); user_pref("ldap_2.servers.pab.replication.lastChangeNumber", 0); user_pref("mail.account.account1.server", "server2"); user_pref("mail.account.account2.identities", "id1"); user_pref("mail.account.account2.server", "server1"); user_pref("mail.account.account3.identities", "id2"); user_pref("mail.account.account3.server", "server3"); user_pref("mail.account.account4.identities", "id3"); user_pref("mail.account.account4.server", "server4"); user_pref("mail.account.account5.identities", "id4"); user_pref("mail.account.account5.server", "server5"); user_pref("mail.account.account6.identities", "id5"); user_pref("mail.account.account6.server", "server6"); user_pref("mail.account.account7.identities", "id6"); user_pref("mail.account.account7.server", "server7"); user_pref("mail.account.account8.identities", "id7"); user_pref("mail.account.account8.server", "server8"); user_pref("mail.accountmanager.accounts", "account1,account2,account3,account4,account5,account6,account7,account8"); user_pref("mail.accountmanager.defaultaccount", "account2"); user_pref("mail.accountmanager.localfoldersserver", "server2"); user_pref("mail.compose.attach.dir", "D:\\DESIGN\\FURNITURE"); user_pref("mail.default_html_action", 2); user_pref("mail.forward_message_mode", 2); user_pref("mail.identity.id1.doBcc", false); user_pref("mail.identity.id1.escapedVCard", ""); user_pref("mail.identity.id1.fullName", "labour creative"); user_pref("mail.identity.id1.identityName", "labour creative"); user_pref("mail.identity.id1.organization", ""); user_pref("mail.identity.id1.reply_on_top", 1); user_pref("mail.identity.id1.reply_to", ""); user_pref("mail.identity.id1.smtpServer", ""); user_pref("mail.identity.id1.useremail", "creative@klimo.net"); user_pref("mail.identity.id2.doBcc", false); user_pref("mail.identity.id2.doBccList", ""); user_pref("mail.identity.id2.drafts_folder_picker_mode", "1"); user_pref("mail.identity.id2.encryption_cert_name", ""); user_pref("mail.identity.id2.encryptionpolicy", 0); user_pref("mail.identity.id2.escapedVCard", ""); user_pref("mail.identity.id2.fcc_folder_picker_mode", "1"); user_pref("mail.identity.id2.fullName", "mia mafia fashion clothing"); user_pref("mail.identity.id2.identityName", "mia mafia fashion clothing"); user_pref("mail.identity.id2.organization", ""); user_pref("mail.identity.id2.reply_on_top", 1); user_pref("mail.identity.id2.reply_to", ""); user_pref("mail.identity.id2.sign_mail", false); user_pref("mail.identity.id2.signing_cert_name", ""); user_pref("mail.identity.id2.smtpServer", ""); user_pref("mail.identity.id2.tmpl_folder_picker_mode", "1"); user_pref("mail.identity.id2.useremail", "miamafia@klimo.net"); user_pref("mail.identity.id3.doBcc", false); user_pref("mail.identity.id3.escapedVCard", ""); user_pref("mail.identity.id3.fullName", "Petra Klimo Zlatosova"); user_pref("mail.identity.id3.identityName", "petra klimo zlatosova"); user_pref("mail.identity.id3.organization", ""); user_pref("mail.identity.id3.reply_on_top", 1); user_pref("mail.identity.id3.reply_to", ""); user_pref("mail.identity.id3.smtpServer", ""); user_pref("mail.identity.id3.useremail", "petra@klimo.net"); user_pref("mail.identity.id4.doBcc", false); user_pref("mail.identity.id4.escapedVCard", ""); user_pref("mail.identity.id4.fullName", "victor klimo"); user_pref("mail.identity.id4.identityName", "victor klimo"); user_pref("mail.identity.id4.organization", ""); user_pref("mail.identity.id4.reply_on_top", 1); user_pref("mail.identity.id4.reply_to", ""); user_pref("mail.identity.id4.smtpServer", ""); user_pref("mail.identity.id4.useremail", "victor@klimo.net"); user_pref("mail.identity.id5.doBcc", false); user_pref("mail.identity.id5.encryption_cert_name", ""); user_pref("mail.identity.id5.encryptionpolicy", 0); user_pref("mail.identity.id5.escapedVCard", ""); user_pref("mail.identity.id5.fullName", "viktor klimo"); user_pref("mail.identity.id5.identityName", "viktor klimo"); user_pref("mail.identity.id5.organization", ""); user_pref("mail.identity.id5.reply_on_top", 1); user_pref("mail.identity.id5.reply_to", ""); user_pref("mail.identity.id5.sign_mail", false); user_pref("mail.identity.id5.signing_cert_name", ""); user_pref("mail.identity.id5.smtpServer", ""); user_pref("mail.identity.id5.useremail", "viktor@Klimo.net"); user_pref("mail.identity.id6.doBcc", false); user_pref("mail.identity.id6.doBccList", ""); user_pref("mail.identity.id6.drafts_folder_picker_mode", "1"); user_pref("mail.identity.id6.encryption_cert_name", ""); user_pref("mail.identity.id6.encryptionpolicy", 0); user_pref("mail.identity.id6.escapedVCard", ""); user_pref("mail.identity.id6.fcc_folder_picker_mode", "1"); user_pref("mail.identity.id6.fullName", "rockblock le parkour"); user_pref("mail.identity.id6.identityName", "rockblock - ufw"); user_pref("mail.identity.id6.organization", ""); user_pref("mail.identity.id6.reply_on_top", 1); user_pref("mail.identity.id6.reply_to", ""); user_pref("mail.identity.id6.sign_mail", false); user_pref("mail.identity.id6.signing_cert_name", ""); user_pref("mail.identity.id6.smtpServer", ""); user_pref("mail.identity.id6.tmpl_folder_picker_mode", "1"); user_pref("mail.identity.id6.useremail", "rockblock@klimo.net"); user_pref("mail.identity.id7.encryption_cert_name", ""); user_pref("mail.identity.id7.encryptionpolicy", 0); user_pref("mail.identity.id7.escapedVCard", ""); user_pref("mail.identity.id7.fullName", "webmaster GUMY>SK"); user_pref("mail.identity.id7.identityName", "webmaster GUMY>SK"); user_pref("mail.identity.id7.organization", ""); user_pref("mail.identity.id7.reply_on_top", 1); user_pref("mail.identity.id7.reply_to", ""); user_pref("mail.identity.id7.sign_mail", false); user_pref("mail.identity.id7.signing_cert_name", ""); user_pref("mail.identity.id7.useremail", "webmaster@gumy.sk"); user_pref("mail.root.none", "C:\\Documents and Settings\\viktor\\Application Data\\Thunderbird\\Profiles\\w8doiye4.default\\Mail"); user_pref("mail.root.none-rel", "[ProfD]Mail"); user_pref("mail.root.pop3", "C:\\Documents and Settings\\viktor\\Application Data\\Thunderbird\\Profiles\\w8doiye4.default\\Mail"); user_pref("mail.root.pop3-rel", "[ProfD]Mail"); user_pref("mail.server.server1.defer_get_new_mail", true); user_pref("mail.server.server1.deferred_to_account", "account1"); user_pref("mail.server.server1.directory", "C:\\Documents and Settings\\viktor\\Application Data\\Thunderbird\\Profiles\\w8doiye4.default\\Mail\\mail.webglobe.sk"); user_pref("mail.server.server1.directory-rel", "[ProfD]Mail/mail.webglobe.sk"); user_pref("mail.server.server1.hostname", "mail.webglobe.sk"); user_pref("mail.server.server1.isSecure", true); user_pref("mail.server.server1.leave_on_server", true); user_pref("mail.server.server1.login_at_startup", true); user_pref("mail.server.server1.name", "LABOUR CREATIVE"); user_pref("mail.server.server1.type", "pop3"); user_pref("mail.server.server1.userName", "creative@klimo.net"); user_pref("mail.server.server2.directory", "C:\\Documents and Settings\\viktor\\Application Data\\Thunderbird\\Profiles\\w8doiye4.default\\Mail\\Local Folders"); user_pref("mail.server.server2.directory-rel", "[ProfD]Mail/Local Folders"); user_pref("mail.server.server2.hostname", "Local Folders"); user_pref("mail.server.server2.manualMark", true); user_pref("mail.server.server2.manualMarkMode", 1); user_pref("mail.server.server2.moveOnSpam", true); user_pref("mail.server.server2.name", "Local Folders"); user_pref("mail.server.server2.spamActionTargetAccount", "mailbox://nobody@Local%20Folders"); user_pref("mail.server.server2.spamActionTargetFolder", "mailbox://nobody@Local%20Folders/Junk"); user_pref("mail.server.server2.spamLoggingEnabled", true); user_pref("mail.server.server2.type", "none"); user_pref("mail.server.server2.userName", "nobody"); user_pref("mail.server.server3.ageLimit", 30); user_pref("mail.server.server3.daysToKeepBodies", 30); user_pref("mail.server.server3.daysToKeepHdrs", 30); user_pref("mail.server.server3.defer_get_new_mail", true); user_pref("mail.server.server3.deferred_to_account", "account1"); user_pref("mail.server.server3.directory", "C:\\Documents and Settings\\viktor\\Application Data\\Thunderbird\\Profiles\\w8doiye4.default\\Mail\\mail.webglobe-1.sk"); user_pref("mail.server.server3.directory-rel", "[ProfD]Mail/mail.webglobe-1.sk"); user_pref("mail.server.server3.hostname", "mail.webglobe.sk"); user_pref("mail.server.server3.isSecure", true); user_pref("mail.server.server3.leave_on_server", true); user_pref("mail.server.server3.name", "MIA MAFIA"); user_pref("mail.server.server3.numHdrsToKeep", 30); user_pref("mail.server.server3.type", "pop3"); user_pref("mail.server.server3.userName", "miamafia@klimo.net"); user_pref("mail.server.server4.defer_get_new_mail", true); user_pref("mail.server.server4.deferred_to_account", "account1"); user_pref("mail.server.server4.directory", "C:\\Documents and Settings\\viktor\\Application Data\\Thunderbird\\Profiles\\w8doiye4.default\\Mail\\mail.webglobe-2.sk"); user_pref("mail.server.server4.directory-rel", "[ProfD]Mail/mail.webglobe-2.sk"); user_pref("mail.server.server4.hostname", "mail.webglobe.sk"); user_pref("mail.server.server4.isSecure", true); user_pref("mail.server.server4.leave_on_server", true); user_pref("mail.server.server4.name", "PETRA"); user_pref("mail.server.server4.type", "pop3"); user_pref("mail.server.server4.userName", "petra@klimo.net"); user_pref("mail.server.server5.ageLimit", 30); user_pref("mail.server.server5.daysToKeepBodies", 30); user_pref("mail.server.server5.daysToKeepHdrs", 30); user_pref("mail.server.server5.defer_get_new_mail", true); user_pref("mail.server.server5.deferred_to_account", "account1"); user_pref("mail.server.server5.directory", "C:\\Documents and Settings\\viktor\\Application Data\\Thunderbird\\Profiles\\w8doiye4.default\\Mail\\mail.webglobe-3.sk"); user_pref("mail.server.server5.directory-rel", "[ProfD]Mail/mail.webglobe-3.sk"); user_pref("mail.server.server5.hostname", "mail.webglobe.sk"); user_pref("mail.server.server5.isSecure", true); user_pref("mail.server.server5.leave_on_server", true); user_pref("mail.server.server5.limit_offline_message_size", true); user_pref("mail.server.server5.max_size", 75); user_pref("mail.server.server5.name", "victor klimo"); user_pref("mail.server.server5.numHdrsToKeep", 30); user_pref("mail.server.server5.type", "pop3"); user_pref("mail.server.server5.userName", "victor@klimo.net"); user_pref("mail.server.server6.ageLimit", 30); user_pref("mail.server.server6.daysToKeepBodies", 30); user_pref("mail.server.server6.daysToKeepHdrs", 30); user_pref("mail.server.server6.defer_get_new_mail", true); user_pref("mail.server.server6.deferred_to_account", "account1"); user_pref("mail.server.server6.directory", "C:\\Documents and Settings\\viktor\\Application Data\\Thunderbird\\Profiles\\w8doiye4.default\\Mail\\mail.webglobe-4.sk"); user_pref("mail.server.server6.directory-rel", "[ProfD]Mail/mail.webglobe-4.sk"); user_pref("mail.server.server6.hostname", "mail.webglobe.sk"); user_pref("mail.server.server6.isSecure", true); user_pref("mail.server.server6.leave_on_server", true); user_pref("mail.server.server6.name", "viktor klimo"); user_pref("mail.server.server6.numHdrsToKeep", 30); user_pref("mail.server.server6.type", "pop3"); user_pref("mail.server.server6.userName", "viktor@klimo.net"); user_pref("mail.server.server7.ageLimit", 30); user_pref("mail.server.server7.daysToKeepBodies", 30); user_pref("mail.server.server7.daysToKeepHdrs", 30); user_pref("mail.server.server7.defer_get_new_mail", true); user_pref("mail.server.server7.deferred_to_account", "account1"); user_pref("mail.server.server7.directory", "C:\\Documents and Settings\\viktor\\Application Data\\Thunderbird\\Profiles\\w8doiye4.default\\Mail\\mail.webglobe-5.sk"); user_pref("mail.server.server7.directory-rel", "[ProfD]Mail/mail.webglobe-5.sk"); user_pref("mail.server.server7.hostname", "mail.webglobe.sk"); user_pref("mail.server.server7.isSecure", true); user_pref("mail.server.server7.leave_on_server", true); user_pref("mail.server.server7.max_size", 75); user_pref("mail.server.server7.name", "ROCKBLOCK"); user_pref("mail.server.server7.numHdrsToKeep", 30); user_pref("mail.server.server7.type", "pop3"); user_pref("mail.server.server7.userName", "rockblock@klimo.net"); user_pref("mail.server.server8.ageLimit", 30); user_pref("mail.server.server8.daysToKeepBodies", 30); user_pref("mail.server.server8.daysToKeepHdrs", 30); user_pref("mail.server.server8.defer_get_new_mail", true); user_pref("mail.server.server8.deferred_to_account", "account1"); user_pref("mail.server.server8.directory", "C:\\Documents and Settings\\viktor\\Application Data\\Thunderbird\\Profiles\\w8doiye4.default\\Mail\\mail.webglobe-6.sk"); user_pref("mail.server.server8.directory-rel", "[ProfD]Mail/mail.webglobe-6.sk"); user_pref("mail.server.server8.hostname", "mail.webglobe.sk"); user_pref("mail.server.server8.leave_on_server", true); user_pref("mail.server.server8.limit_offline_message_size", true); user_pref("mail.server.server8.max_size", 75); user_pref("mail.server.server8.name", "webmaster GUMY>SK"); user_pref("mail.server.server8.numHdrsToKeep", 30); user_pref("mail.server.server8.type", "pop3"); user_pref("mail.server.server8.userName", "webmaster@gumy.sk"); user_pref("mail.smtp.defaultserver", "smtp1"); user_pref("mail.smtpserver.smtp1.auth_method", 1); user_pref("mail.smtpserver.smtp1.hostname", "mail.orangemail.sk"); user_pref("mail.smtpserver.smtp1.port", 25); user_pref("mail.smtpserver.smtp1.try_ssl", 0); user_pref("mail.smtpserver.smtp1.username", ""); user_pref("mail.smtpservers", "smtp1"); user_pref("mail.startup.enabledMailCheckOnce", true); user_pref("mailnews.customHeaders", "X-Spam-Status"); user_pref("mailnews.display.sanitizeJunkMail", false); user_pref("mailnews.quotingPrefs.version", 1); user_pref("mailnews.start_page.enabled", false); user_pref("mailnews.ui.junk.firstuse", false); user_pref("mailnews.ui.threadpane.version", 5); user_pref("messenger.save.dir", "D:\\WORX\\CLIENTS\\rockblock.sk\\videos"); user_pref("offline.download.download_messages", 2); user_pref("offline.send.unsent_messages", 2); user_pref("signon.SignonFileName", "98978691.s"); user_pref("spellchecker.dictionary", "en-US"); user_pref("wallet.caveat", true);
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Comment 6•20 years ago
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ok, you have the LABOUR CREATIVE account set to download mail on startup - while that's going on, you can't download mail for your other pop3 accounts, since all the mail is going into the local folders inbox, and you can only have one download session going at a time. I don't know if that's what's going on, but you could either try making it so you don't download that account on startup, so that get new mail will get all your accounts, or, you could configure the rest of your accounts to also download on startup, and tbird will take care of serializing them.
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Comment 7•20 years ago
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my diagnosis turned out to be correct. We should probably display a status message (but not an alert) in this situation, or somehow queue the get new mail to run after the currently running get new mail finishes. The latter is not easy, however. I've changed the summary to maybe make it easier to find...
Assignee: mscott → bienvenu
Status: UNCONFIRMED → NEW
Ever confirmed: true
Keywords: relnote
Summary: I have to click 3 times the Get Mail icon to start checking new mail → get new mail fails silently if we're currently downloading mail into the same inbox
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Updated•16 years ago
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Assignee: mscott → nobody
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Comment 9•15 years ago
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(Viktor no longer uses thunderbird)
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Comment 10•14 years ago
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(In reply to comment #7) > We should probably display a status message (but not an alert) in this > situation, or somehow queue the get new mail to run after the currently running > get new mail finishes. The latter is not easy, however. bienvenu, so you recently removed the alert. should we mod this bug to be about the status message? (given the queuing option is difficult)
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Comment 11•14 years ago
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(In reply to comment #10) > > bienvenu, so you recently removed the alert. should we mod this bug to be about > the status message? (given the queuing option is difficult) Sure, this can be about the status message.
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Updated•14 years ago
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Severity: normal → minor
Keywords: relnote
OS: Windows XP → All
Summary: get new mail fails silently if we're currently downloading mail into the same inbox → give status bar info when get new messages/get new mail fails if we're currently downloading mail into the global inbox [pop]
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Comment 13•10 years ago
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I do not remember anything fixing comment 6 and comment 7. But if you can find a bug saying that, it can be fixed. I just think POP3 accounts checked on startup should show status messages about the messages being downloaded. It should not be blank. So when the user has that indication, maybe he will not click Get mail again. This could have improved since 2004.
Flags: needinfo?(acelists)
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Updated•2 years ago
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Severity: minor → S4
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Description
•