Closed Bug 267328 Opened 20 years ago Closed 20 years ago

Quality Feedback Agent doesn't send incident reports

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Platform:
x86
Linux
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED DUPLICATE of bug 36545

People

(Reporter: bugzzzz, Assigned: bugzilla)

Details

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; rv:1.7.3) Gecko/20040914 Firefox/0.10
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; rv:1.7.3) Gecko/20040914 Firefox/0.10

When the QFA is updated after a crash, the status of the report stay at Queued.
When I open Firefox, the QFA window opens. If I select Incidents->Send unsent
incidents, a "Network error" is opened with the message "Receive failed".
The settings are the same as for the browser : proxy http selected :
IP address : 192.168.1.1
port number : 3128
Disable browser automatic proxy configuration detection selected or not.

Reproducible: Always
Steps to Reproduce:
1.Select Incidents->Send unsent incidents
2.
3.

Actual Results:  
a "Network error" is opened with the message "Receive failed"
Perhaps it works, but you will get the error message. See Bug 210251. I see this
only with Firefox, not with Seamonkey. See Bug 210251 comment 51. I have to use
a firewall proxy too. Test it with a special comment or so and search for that
comment in the TB database http://talkback-public.mozilla.org/talkback/fastfind.jsp.
(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (X11; U; Linux i686; rv:1.7.3) Gecko/20040914
Firefox/0.10
> Build Identifier: Mozilla/5.0 (X11; U; Linux i686; rv:1.7.3) Gecko/20040914
Firefox/0.10
> 
> When the QFA is updated after a crash, the status of the report stay at Queued.
> When I open Firefox, the QFA window opens. If I select Incidents->Send unsent
> incidents, a "Network error" window is opened with the message "Receive failed".
> The settings are the same as for the browser : proxy http selected :
> IP address : 192.168.1.1
> port number : 3128
> Disable browser automatic proxy configuration detection selected or not.
> 
> Reproducible: Always
> Steps to Reproduce:
> 1.Select Incidents->Send unsent incidents
> 2.
> 3.
> 
> Actual Results:  
> a "Network error" is opened with the message "Receive failed"
The problem seems to be linked to the authentication process at the proxy
(squid) level.
With authentication, I get theses logs :
1099495104.292      0 111.111.111.111 TCP_DENIED/407 1839 POST
http://talkback.mozilla.org/spiral-bin/Collector.dll - NONE/- text/html
1099495104.882      0 111.111.111.111 TCP_DENIED/400 1513 POST
/spiral-bin/Collector.dll - NONE/- text/html
1099495406.609      0 111.111.111.111 TCP_DENIED/407 1839 POST
http://talkback.mozilla.org/spiral-bin/Collector.dll - NONE/- text/html
1099495407.089      0 111.111.111.111 TCP_DENIED/400 1513 POST
/spiral-bin/Collector.dll - NONE/- text/html
1099495708.386      0 111.111.111.111 TCP_DENIED/407 1839 POST
http://talkback.mozilla.org/spiral-bin/Collector.dll - NONE/- text/html
1099495708.866      0 111.111.111.111 TCP_DENIED/400 1513 POST
/spiral-bin/Collector.dll - NONE/- text/html

Without authentication, I get theses logs :
1099496484.099    795 111.111.111.111 TCP_MISS/200 296 POST
http://talkback.mozilla.org/spiral-bin/Collector.dll - DIRECT/207.126.111.208
application/x-spiral-fcmp
1099496487.202   2878 111.111.111.111 TCP_MISS/200 361 POST
http://talkback.mozilla.org/spiral-bin/Collector.dll - DIRECT/207.126.111.208
application/x-spiral-fcmp
1099496487.938    403 111.111.111.111 TCP_MISS/200 321 POST
http://talkback.mozilla.org/spiral-bin/Collector.dll - DIRECT/207.126.111.208
application/x-spiral-fcmp
1099496515.358  27091 111.111.111.111 TCP_MISS/500 220 POST
http://talkback.mozilla.org/spiral-bin/Collector.dll - DIRECT/207.126.111.208
text/plain
1099496527.788   4459 111.111.111.111 TCP_MISS/200 321 POST
http://talkback.mozilla.org/spiral-bin/Collector.dll - DIRECT/207.126.111.208
application/x-spiral-fcmp
1099496531.083   2975 111.111.111.111 TCP_MISS/200 346 POST
http://talkback.mozilla.org/spiral-bin/Collector.dll - DIRECT/207.126.111.208
application/x-spiral-fcmp
1099496534.091   2682 111.111.111.111 TCP_MISS/200 321 POST
http://talkback.mozilla.org/spiral-bin/Collector.dll - DIRECT/207.126.111.208
application/x-spiral-fcmp
1099496539.498   5078 111.111.111.111 TCP_MISS/500 220 POST
http://talkback.mozilla.org/spiral-bin/Collector.dll - DIRECT/207.126.111.208
text/plain
With authentication, a window is automatically displayed (I don't know how) for
the user to enter his username/password. When I send a report with QFA, no
username/password is asked.
Without authentication, it works better but I have to send the message several
times manually before it disappear from the list and does not display an error
message.



yes, talkback doesn't support proxy auth. use runsocks or something to handle your proxy auth. this is 
a known bug (search browser:talkback.) it probably should be in the release notes if it isn't.
Whiteboard: DUPEME
(In reply to comment #4)
> yes, talkback doesn't support proxy auth. use runsocks or something to handle
your proxy auth. this is 
> a known bug (search browser:talkback.) it probably should be in the release
notes if it isn't.

Yeah, see Bug 36545. Please resolve it.



*** This bug has been marked as a duplicate of 36545 ***
Status: UNCONFIRMED → RESOLVED
Closed: 20 years ago
Resolution: --- → DUPLICATE
Whiteboard: DUPEME
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