267398 - crash when opening firefox browser by clicking a link in Outlook or opening html file from windows explorer

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Bryan Jacquot]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20041001 Firefox/0.10.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20041001 Firefox/0.10.1

When firefox is opened by clicking on a URL in an Outlook email message or when
I double-click on an html file in windows explorer, I frequently get the
following error message:

Windows error dialog title: "FIREFOX.EXE - Application Error"
Dialot text: "The instruction at "0x77f5b2ab" referenced memory at "0x00000030".
 The memory could not be "read".

Click on OK to terminate the program
Click on CANCEL to debug the program"

When I click on cancel it opened Microsoft Visual Studio and said there was an
unhandled exception.  (I've since removed VC++, so I don't have the exact text
any longer.)

This problem has been happening since I started using Firefox on version 0.9.3.
 I've had the problem with 1.0PR and 1-1.0PR.  In each case I've removed the
profile directory and performed a clean install.

One piece of information that could be significant is I'm using a dual-processor
HP x4000 workstation.  I searched for multi-CPU, dual-CPU, dual-processor
related issues and haven't seen any other bugs that match the symptoms I'm having.

Reproducible: Sometimes
Steps to Reproduce:
1. Double click on an html file in Windows Explorer.
2. It generally works a couple of times and then begins to fail.
3. The same thing happens when opening URLs from Outlook.

Actual Results:  
Crashes with the EXACT same error message as I described in the Details section.

Expected Results:  
Opened without crashing.

I've generally use a different theme and have several extensions loaded, but I
just instealled 1-1.0PR without installing any themes and got the same behavior.

I'm using Windows XP Professional Version 2002 Service Pack 1.  The system I'm
on has two Xeon CPUs @ 2.8 GHz with 2 GB of RAM.

The last time I installed Firefox I installed the Quality Feedback agent, but
don't see how to get any more details about this crash.  If there's a way to get
more information, please let me know and I'll do what I can to provide the details.

Comment 1

[Bryan Jacquot]

Attachment: This attachment is a screen shot of the error I get. The same addresses in every error I've seen.

Comment 2

[Bryan Jacquot]

*** Bug 267397 has been marked as a duplicate of this bug. ***

Comment 3

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 4

[Bryan Jacquot]

I'm still seeing this problem.  I have four systems that this occurs on, the
only one having a problem is my dual-processor workstation.

Comment 5

[u63580]

(In reply to comment #4)
> I'm still seeing this problem.  I have four systems that this occurs on, the
> only one having a problem is my dual-processor workstation.

Can you try with 1.5beta2.  This is WFM for me and many other people.

Comment 6

[William Bumgarner [:zsinj]]

For testing purposes, please download and install the most recent nightly release available at http://www.mozilla.org/developer.

Comment 7

[Adam Guthrie]

Bryan, you either need to upgrade to 1.5 and test this, or install 1.0.7 with talkback (http://kb.mozillazine.org/Talkback). Without a stacktrace of the crash we really can't do anything about it. Although, this is /probably/ fixed in 1.5. :)

Comment 8

[Bryan Jacquot]

Before installing 1.5 I changed the firefox options so links from external applications are opened in a seperate tab instead of a new window and this worked around the problem.

I've now updated to 1.5 and reverted back to the new window and cannot reproduce this again.  (However, I like the new tab option, so I'm going to use that from now on.