267651 - doc for "Contribute to user support"

Status: VERIFIED FIXED

(www.mozilla.org :: General, defect)

Description

[Daniel Wang]

per fantasai's request

Comment 1

[Daniel Wang]

Attachment: draft 1

comment, please

Comment 2

[Anne (:annevk)]

A DOCTYPE and LANG attribute should be added. All links should be relative
relative. Not absolute relative.

Comment 3

[Daniel Wang]

The last line should be changed, as I no longer have CVS. Anne, do you mind
putting your contact info instead?

Comment 4

[Anne (:annevk)]

No problem. I guess I just have to file bugs when I get mailed on that address,
right?

Hmm, maybe we should point to Bugzilla and tell people to file a bug? (Giving
them a link which has some things predefined.)

Comment 5

[Daniel Wang]

Attachment: draft 1.1

ask user to file bug on site listing/page hosting
DOCTYPE added

> Hmm, maybe we should point to Bugzilla and tell people to file a bug? (Giving

> them a link which has some things predefined.)

goode idea :-)

I think lang is added by the wrapper, so I'm leaving it out. I don't know where
this file will be posted. I trust fantasai will change the links to the
appropriate relative links (or we can do it later).

Comment 6

[fantasai]

Here's a URL for ya. ;)

Comment 7

[Anne (:annevk)]

LANG isn't added by the wrapper. (You never know what the language will be,
unless we had a good file name system with extensions like .en, .nl, .fr et cetera.)

If fantasai is ok with this draft, I'll check it in making the links relative.

Comment 8

[fantasai]

> technical support for mozill.org software

technical support for mozilla.org software

> can volunteer one or two hours each week

can volunteer some time

> in online Help

in the product Help

> so you know what contains what

so you know where to find the answers

> what are discussed

what's being discussed

> mozilla.org:[e-mail] bug

Shouldn't that be a Documentation > End User bug?

You need to say /where/ I can help with user support up front - near the top of
"how to contribute". It's not obvious from the document where I should start.
(Give some offline suggestions as well as online ones.)

Comment 9

[Daniel Wang]

Attachment: draft 1.2

>> mozilla.org:[e-mail] bug
> Shouldn't that be a Documentation > End User bug?

no, that component has been renamed to Help Viewer (as it was always intended
for Help content)

My page reads "writing documentation, which, contrary to popular belief, does
not always require a lot of time". I smell a white lie here :-p

Comment 10

[Steffen Wilberg]

Checked in, with changes requested by Anne on IRC:
"all META elements should be removed, one link can be more relative
(../../contribute/writing should be ../writing) and a new line should be removed
in the last paragraph"

I also removed some trailing whitespace and changed the wrapping a little bit.

Comment 11

[Daniel Wang]

Attachment: add link to contribute/index.html

link update

Comment 12

[Anne (:annevk)]

Comment on attachment 168975 [details] [diff] [review]
add link to contribute/index.html

This seems like something that should go in.

Comment 13

[Anne (:annevk)]

Patch checked in. This bug is now "really fixed".