indicate that a closed group has any unread messages, should not be bold if all are read (usability issue)

RESOLVED FIXED in Thunderbird 43.0


15 years ago
3 years ago


(Reporter: maa_public, Assigned: alta88)



Thunderbird 43.0

Firefox Tracking Flags

(Not tracked)



(2 attachments, 1 obsolete attachment)



15 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1) Opera 7.53  [en]
Build Identifier: Mozilla Thunderbird 0.9 (20041103)

See "steps to reproduce" and "expected results".

Reproducible: Always
Steps to Reproduce:
1. Switch to Inbox, mark all read.
2. Do sort by date, then group by sort.
3. Open any (say, "today" group). Mark any mail in "today" group unread.
4. Close just opened ("today") group.

Actual Results:  
All groups look similar.

Expected Results:  
The group "today" which contains an unread message should be somehow different 
from other groups.
The most consistent (with "news" case) approach is for a group to be underlined 
when it contains at least one unread email.
Besides, the group can also has a mark in "read" column (see bug 267663, which 
is different nevertheless, cause addresses another issue).
Besides, resolving of bug 267672 could also be useful.
Nevertheless, the most consistent and preferred approach is to have the group 
name underlined.

Comment 1

15 years ago
if you have the unread column displayed, you can tell if a group has unread

Comment 2

15 years ago
I believe the group heading should be unbold if it only contains unread messages.

The background color can be changed to help identify group headings.

Comment 3

15 years ago
(In reply to comment #1)
> if you have the unread column displayed, you can tell if a group has unread
> messages.
Yes it's a real workaround to "how to see", but first (and most important) of 
all, it doesn't resolve the inconsistency with style of threads' top email 
(underlined if a thread contains at least one unread email); and second, it's 
too pixel-wasting, having useful information only for group lines (which are 5-
10) but wasting the space for email lines (which number may be several hundreds)
. And at the same time the "read" flag columns is not used for them...

Comment 4

15 years ago
ok, got it, changing summary (since there is a way) and severity to enhancement
Severity: normal → enhancement
Summary: No way to understand when a closed group (when emails are grouped by sort) has unread messages (usability issue) → would like indicator that a closed group has unread messages (usability issue)

Comment 5

14 years ago
*** Bug 274200 has been marked as a duplicate of this bug. ***

Comment 6

14 years ago
this is a real annoyance!

my bug has been mark a dupe of!
This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
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Comment 8

14 years ago
6 comments, and noone confirmed it yet... It would be good if someone with 
sufficient rights confirmed it, otherwise it will be lost.


14 years ago
Ever confirmed: true
QA Contact: front-end

Comment 9

12 years ago
This issue still exist in TB, please confirm. I'd be happy to change usercontent.css, if that offers a solution?

Comment 10

12 years ago
Created attachment 263376 [details]
One of these groups contains an unread message

Here's a screenshot to illustrate the problem. "Yesterday" contains an unread message, but how to tell?

Comment 11

12 years ago
there's a patch in some bug about putting the counts for the groups in the group line, which would give you an indication of what the unread counts are for each group.

You could also use the column picker to add the "unread" column to your thread pane.

Comment 12

12 years ago
Well, that was fast, thanks
I'd misread #1, thinking I had to display the "Read" column, which is on by default, but doesn't show anything useful in the group header
Assignee: mscott → nobody
seems like this should be easy
Flags: wanted-thunderbird3?
Keywords: polish
Summary: would like indicator that a closed group has unread messages (usability issue) → indicate that a closed group has any unread messages, should not be bold if all are read (usability issue)
Whiteboard: [good first bug]


9 years ago
Component: Mail Window Front End → Folder and Message Lists
QA Contact: front-end → folders-message-lists
Whiteboard: [good first bug]

Comment 14

4 years ago
Created attachment 8653538 [details] [diff] [review]

Using the counts to determine unread is ocular carpal tunnel, it should be the well known underline for fast indication.
Attachment #8653538 - Flags: review?(rkent)

Comment 15

4 years ago
Created attachment 8654612 [details] [diff] [review]

tweak to only get unread count for collapsed threads.
Assignee: nobody → alta88
Attachment #8653538 - Attachment is obsolete: true
Attachment #8653538 - Flags: review?(rkent)
Attachment #8654612 - Flags: review?(rkent)
Comment on attachment 8654612 [details] [diff] [review]

Review of attachment 8654612 [details] [diff] [review]:

Attachment #8654612 - Flags: review?(rkent) → review+


4 years ago
Keywords: checkin-needed

Comment 17

4 years ago
Bug 267673 - indicate that a closed group has any unread messages, should not be bold if all are read. r=rkent


4 years ago
Last Resolved: 4 years ago
Keywords: checkin-needed
Resolution: --- → FIXED
Target Milestone: --- → Thunderbird 43.0


3 years ago
Flags: wanted-thunderbird3?
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