267984 - charamel.com - CharActor plugin is unavailable for Mozilla/Firefox

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: English US, defect)

Description

[Daniel Mota Leite]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20041001 Firefox/0.10.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20041001 Firefox/0.10.1

in this page mozilla installs a XPI, but when i went with firefox it gives the
plugin finder and fails to find any plugin and i couldnt find any way to install it

the plugin seens to load in the right lower corner
i found this javascript, maybe it helps:

http://www.charamel.com/demo/plugin/update_ns.js


Reproducible: Always
Steps to Reproduce:
1.go to the site with mozilla, it will install the xpi for the plugin
2.go to the site with firefox, it will show the plugin finder and fail to find any


Actual Results:  
dont install anything

Expected Results:  
install the xpi OR find and install the plugin
also, it should show somehere the mime type for the plugin, it would help
finding the plugin name

Comment 1

[xsombra]

I have the same problem with all extensions. I tested on
https://addons.update.mozilla.org/extensions/moreinfo.php?application=firefox&version=1.0&os=Windows&numpg=50&id=302

Comment 2

[xsombra]

It seems that the problem is the TBE extension. When I disabled it firefox could
install extensions.

Comment 3

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 4

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.

Comment 5

[Daniel Mota Leite]

tested again the url with the latest 1.0.7 and still dont work...
i dont have mozilla suit anymore, but i assume that it still works

maybe the site need to update the install javascript, i didnt find the xpi to
install direclty

probably this is a advogacy bug, not a real bug in firefox

on a side note, i didnt received the "auto-resolve warning", no idea why... but
i did received the "RESOLVED EXPIRED" one.

Comment 6

[Jo Hermans]

(In reply to comment #5)
> tested again the url with the latest 1.0.7 and still dont work...
> i dont have mozilla suit anymore, but i assume that it still works
> 

The latest version is Firefox 1.5 beta 2 - please test with that one.

Comment 7

[Daniel Mota Leite]

already tested at that in 1.5beta2, but only in linux... and i suspect that this
only works in windows...

but i manage to upgrade a windows firefox to 1.5beta2 and still dont work, it
doesnt find any valid plugin

the mime type of the plugin is  "application/x-chactor-3.0.6" by the way

Comment 8

[u63580]

Can't find the plugin listed at:

http://plugindoc.mozdev.org/windows-all.html

Also, turning off the popup plocker brings up a popup with the message:

CharActor overlay mode!

For this application the overlay mode of the CharActor plugin is required.

Unfortunately this overlay mode is not supported by your browser.
The overlay mode of the CharActor plugin runs on following platforms:

    * Windows 98, NT, Me, 2000, XP
    * Internet Explorer Version 5.5 and higher

So it looks like this is IE only.  But for me, I don't get anything to install in IE either.  I get a popup telling me it will install an ActiveX control, then nothing happens.  

Based on all of this, I think this is a TE bug about their plugin.  I will update the summary and component, and confirm.

Comment 9

[Daniel Mota Leite]

i dont know about now beacause i dont have mozilla suit installed now, but at the time of the bug submit mozilla could installl a plugin for it in windows (also IE)
maybe the IE problem is that my url is too specific, maybe it need also other frames? IIRC mozilla suit only needed this frame.

Comment 10

[u63580]

(In reply to comment #9)
> i dont know about now beacause i dont have mozilla suit installed now, but at
> the time of the bug submit mozilla could installl a plugin for it in windows
> (also IE)
> maybe the IE problem is that my url is too specific, maybe it need also other
> frames? IIRC mozilla suit only needed this frame.

My info is basically what the site says, so whether there has been a difference in the past I don't know.  What is clear, though, is that they don't support FF (or indeed anything other than IE on Windows).  So this is a problem at their end, not Mozilla's.

Comment 11

[Chris Lawson (gone)]

INCOMPLETE due to lack of activity since the end of 2009.

If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself.

Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.