268450 - Firefox attempts to launch Acrobat plugin but cannot load PDF when using Acrobat Professional

Status: RESOLVED INVALID

(Firefox :: File Handling, defect)

Description

[Robby Desmond]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; rv:1.7.3) Gecko/20041001 Firefox/0.10.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; rv:1.7.3) Gecko/20041001 Firefox/0.10.1

I have successfully loaded PDF files using the Adobe Reader plugin for Firefox,
but the full version of Acrobat 6 Professional does not seem to work correctly
with the Firefox plugin. The program launches, but then firefox.exe takes all
the CPU cycles and nothing happens. I have to kill it with the task manager.

Reproducible: Always
Steps to Reproduce:
1. Go to any page with a PDF file
2. Click on the file link to try to download it
3. Watch the Acrobat 6 Pro startup screen, then, when nothing happens, start
Task Manager
4. Click on "Processes" tab
5. Observe "firefox.exe" utilizing 100% of CPU (except what taskmgr.exe needs)

Actual Results:  
I had to kill the process with Task Manager

Expected Results:  
I expect Firefox to launch Acrobat and pass the PDF to it, or for a Firefox
window to open with the Acrobat plugin, like on IE.

Comment 1

[Rob Jaworski]

This is kinda weird, and I haven't seen this problem.

Do you have both Reader 6 *and* Acrobat Pro 6 installed at the same time?  (Is
that even possible?)

Comment 2

[Elizabeth]

I found the solution on the Adobe website.  The problem may be caused by
excessive temp .pdf files, which hangs up the Reader.  Go to this web page on
the Adobe site to fix it:
http://www.adobe.com/support/techdocs/329444.html

Comment 3

[Rob Jaworski]

Given comment #2, resolving this bug as INVALID.