268484 - liebermanmanagement.com - Can't login as member

Status: RESOLVED WORKSFORME

(Tech Evangelism Graveyard :: English US, defect)

Description

[Leonard Evens]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.3) Gecko/20040922
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.3) Gecko/20040922

I can't loin as a member to my condo management website.  They claim they are
using something called eSTAR which is based on IBM's Websphere platform.  They
claim this is compatible with IE 5.5, 6.0, Netscape 6.2, 7.0, Mozilla 1.0.2,
1.2.1, 1.3, and Opera 6.0, 6.1, 7.0.   I've tried it under Linux and also under
Windows with IE, Netscape 7.1, and Mozilla 1.7.3.  It only works with IE.  There
is a member icon to click on which takes you to a login page.  I enter my
username and password and return and nothing happens.  With IE, it logs me in. 
I suppose that they don't claim to support Mozilla 1.7.3, but it would seem
surprising to me that an earlier version would work but that version doesn't.  I
suspect it doesn't work with any version.   I think the problem may be in their
javascript code.

Reproducible: Always
Steps to Reproduce:
1.  Go to the website and click on the member icon.
2.  Click on the "click here to register" line

(That will be good enough.  The login line fails in a similar manner.)

Actual Results:  
Nothing

Expected Results:  
It should bring up a registration screen.

You can bring up the help screen and see the various things to try.  I did and
none of them helped.

I've engaged in a long email interchange with them complaining about the problem,
but all I get in response is that they do support the listed browsers, and since
mine isn't listed, they won't help.  As I said, I strongly suspect that if I
were to resurrect and earlier version of Mozilla in their list, it also wouldn't
work.   There is a a comment in the help section that so far they only support
IE and Netscape, but Netscape 7.1 doesn't work either.  And byt email they tell
me that they do support all the listed browsers.

Comment 1

[Felix Miata]

Conforming summary to TFM item 10 at 
http://www.mozilla.org/projects/tech-evangelism/site/procedures.html#file-new

Reporter, when you file a TE bug, please follow the reporting guidelines.

Comment 2

[Chris Lawson (gone)]

http://www.liebermanmanagement.com/help.html

indicates they're still supporting a very narrow range of very old browsers, but...

The login has moved to

http://lmsportal.lmsnet.com/wps/portal

and clicking the Register button on the URL given brings up

http://www.liebermanmanagement.com/register.html

without problems. That sounds like a WORKSFORME.