Release notes should inform user of risks of installing over previous Firefox version

RESOLVED WONTFIX

Status

www.mozilla.org
General
RESOLVED WONTFIX
13 years ago
5 years ago

People

(Reporter: rtwillis, Assigned: rebron)

Tracking

({relnote})

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

13 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

Upon reading release notes for version 1.0, did not see the previous warning
about installing over a previous version.  Installed over previous Firefox 09.3.
Upon launch, received message, "could not find entry point for ..." Had to use
ctl-alt-delete to get message to stop and go away.

Going back and uninstalling previous version first resulted in a clean install
and operation.

Believe release notes need this warning

System is a Dell XPS500 PIII running Win XP Home SP1.  Two hard drives, 512mb Ram.  

Reproducible: Always
Steps to Reproduce:
1.Do not uninstall previous Firefox version 09.3
2.Install Firefox 1.0
3.Start Firefox 1.0

Actual Results:  
Firefox 1.0 will not start
(Reporter)

Comment 1

13 years ago
Previous version release notes provided very specific warning about installing
over previous version.  Release 1.0 notes did not.

Comment 2

13 years ago
Ditto for installing Firefox 1.0 over Mozilla 1.7.  Firefox won't launch, with
an endless stream of "could not find entry point ... " messages.  Mozilla won't
launch, with no message of any kind.  Had to un-install Firefox and re-install
Mozilla.

Installing Firefox into a different directory seems to work so far, but Firefox
does not seem to import full config from Mozilla, eg. fonts, proxies.
Assignee: bryner → bugs
Status: UNCONFIRMED → NEW
Component: Build Config → Web Site
Ever confirmed: true
QA Contact: asa
Summary: Install over previous Firefox version causes new version to not open. Release notes did not mention this → Release notes should inform user of risks of installing over previous Firefox version
Version: unspecified → 1.0 Branch
Keywords: relnote

Updated

12 years ago
Assignee: bugs → nobody
Component: Product Site → www.mozilla.com
Product: Firefox → Websites
QA Contact: www-mozilla-com
Version: 1.0 Branch → unspecified

Comment 3

12 years ago
Updates to release notes on mozilla.com are owned by rebron. Adding him to cc list to fix.

Updated

12 years ago
Assignee: nobody → rebron

Comment 4

11 years ago
Closing this out unless I hear there is a need to keep this open.
Status: NEW → RESOLVED
Last Resolved: 11 years ago
Resolution: --- → WONTFIX
Component: www.mozilla.org/firefox → www.mozilla.org
Product: Websites → Websites
Component: www.mozilla.org → General
Product: Websites → www.mozilla.org
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