269093 - national-lottery.co.uk - "Incompatible Web Browser" message

Status: RESOLVED DUPLICATE of bug 226258

(Tech Evangelism Graveyard :: English Other, defect)

Description

[Martin W Payne]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

In attempting to access a player secure account from
https://www.national-lottery.co.uk/player/p/home/home.do, the "incompatible
browser" message is displayed on the URL noted above



Reproducible: Always
Steps to Reproduce:
1. enter https://www.national-lottery.co.uk/player/p/home/home.do
2. click on "sign in"
3. That's it!

Actual Results:  
Web Page with error message displayed:

error  	Incompatible Web Browser
To allow us to give you secure access to this section of The National Lottery
website you must use a PC or Mac running one of the following web browsers:

    * Internet Explorer 5.01 SP2, 5.2, 5.5 SP2 and 6.
    * Netscape 7 or AOL 7 and above

You can download the latest version of Internet Explorer from Microsoft here .

Expected Results:  
Allowed log in details to be entered!

Reported to National Lottery and response received:

Dear Mr Payne,

Thank you for contacting the Interactive Customer Care Team.

At present our online games facility does not support your computer 's installed
software.  We do however update our systems on a regular basis therefore your
system may be supported at a later date.

You should have either Internet Explorer version 5.01 SP2, 5.5 SP2 or 6,
Netscape version 7 or 7.1, or AOL version 7, 8 or 9. To play Instant Win Games
you should have Macromedia Flash version 6 or higher installed. You should also
have an Internet connection of 56k or better for optimal performance. Both the
website and Flash games should work on PC.

We apologise for any inconvenience this has caused.

If you have any further enquiries or feedback to provide please contact us
again.  Alternatively you may submit your enquiries to our online virtual
representative, Ask Evie, available by visiting
http://www.national-lottery.co.uk/player/p/home/home.do, and selecting Help.

Kind regards,

Interactive Customer Care Team
0845 278 8000
[e-mail]
Open 7 days 8am-11pm
KT

Comment 1

[Felix Miata]

Conforming summary to TFM item 10 at 
http://www.mozilla.org/projects/tech-evangelism/site/procedures.html#file-new

Reporter, when you file a TE bug, please follow the reporting guidelines.

Comment 2

[Richard Lloyd]

I think this is a duplicate of bug 226258 - hardly surprising since the summary
on that 226258 bug does NOT include the Web domain (which is what you're
supposed to include for TE reporting so that searches easily find it). Someone
may want to mark this as a duplicate and also fix the summary of 226258.

Comment 3

[Bruce Davidson]

Yep, its a dupe. Resolving as such. Will fix summary on that bug.

*** This bug has been marked as a duplicate of 226258 ***