Closed Bug 269144 Opened 15 years ago Closed 15 years ago

Update and clean installation from RC1.0 to 1.0 will not connect or view any pages

Categories

(Toolkit :: Application Update, defect, minor)

x86
Windows XP
defect
Not set
minor

Tracking

()

VERIFIED INVALID

People

(Reporter: bobgolding, Assigned: bugs)

References

Details

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040803 Firefox/0.9.3
Build Identifier: http://mozilla.cs.utah.edu/pub/mozilla.org/firefox/releases/1.0/win32/en-US/

I used the upgrade now feature in Release Canidate 1.0 to upgrade to 1.0
yesterday , and although it installed, and had all the appropriate bookmarks and
extensions, it couldn't connect to the internet at all.  I first killed all my
extensions, evenutally tried uninstalling and reinstalling entirely...with the
same couldn't connect problem.  I then reinstalled RC1.0 which worked fine. I
then reproduced the whole problem over again.

Reproducible: Always
Steps to Reproduce:
1.Use update feature in RC 1.0 to upgrade to 1.0 
2.
3.

Actual Results:  
No abilty to connect out to the internet at all. Nothing had changed with
regards to my internet connection, and no other programs had difficulty
connecting at this point. 

Expected Results:  
Connect...view pages, etc.  

There was no error message or anythiing unusual other than the standard can't
reach a page message.
Do you use a firewall like Zonealarm ?
never a blocker
Severity: blocker → major
Ok, it is firewall related:  

For some reason after running Firefox update, killing zonealarm doesn't actually
stop the process (truevector thing), rather it just kills the systray icon and
disables notification.  So, unistalling zonealarm completely, and then updating
to Firefox 1.0 worked.  After all that, I installed the latest copy of
zonealarm, and  everything works fine. 
Severity: major → minor
thanks for the reply bob.
Status: UNCONFIRMED → RESOLVED
Closed: 15 years ago
Resolution: --- → INVALID
There is an easier solution. Open the Zonealarm configuration and remove the
Firefox entry.
Zonealarm should ask again if you try to open a page with Firefox.
Status: RESOLVED → VERIFIED
Depends on: 270084
Product: Firefox → Toolkit
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