269265 - When clicking on file (or Right clicking) and choosing the option to "Send mail to...." nothing happens.

Status: RESOLVED EXPIRED

(Thunderbird :: Mail Window Front End, defect)

Description

[Daniel]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Build Identifier: 

When trying to send via the way listed above no window appears.  This happens 
in a citrix environment that is running on Windows 2000 advanced server, as 
well as on my Windows XP sp2 machine.  No error messages appear on the Windows 
XP machines and we get an occasional function cannot be completed error in the 
Citrix environment.

Reproducible: Always
Steps to Reproduce:
1.Click file or right click on object to be e-mailed
2.Choose send mail to recipient
3.nothing happens.

Actual Results:  
nothing

Expected Results:  
a compose e-mail screen should have appeared.

I would rate this as a minor problem, however, the simple minded people I 
support are at a loss when the process changes so I am elevating it to a 
normal rating.

Comment 1

[Mike Cowperthwaite]

Given the quality of this bug report, you might want to rethink passing 
judgement on the people you support.

Do you mean that, in Windows Explorer, right-click + Send To > Mail Recipient is 
not working?  (A left-click doesn't, normally, provide that option.)  Or is this 
a specific Citrix function?

Has Thunderbird been configured as the default mail client on the systems 
exhibiting this problem?

Comment 2

[Daniel]

(In reply to comment #1)
> Given the quality of this bug report, you might want to rethink passing 
> judgement on the people you support.
> Do you mean that, in Windows Explorer, right-click + Send To > Mail 
Recipient is 
> not working?  (A left-click doesn't, normally, provide that option.)  Or is 
this 
> a specific Citrix function?
> Has Thunderbird been configured as the default mail client on the systems 
> exhibiting this problem?

Yes, when right clicking on an object you get an option in the menu to send to 
mail recipient.  It is from here that nothing happens.  Thunderbird is set as 
the default mail program and functions normally except for the function in 
question.

Comment 3

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 4

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.