269394 - Cannot open Firefox - GET XML parser error after installation of Microsoft office

Status: RESOLVED WORKSFORME

(Toolkit :: Startup and Profile System, defect)

Description

[Joanna Southerland]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.3) Gecko/20040910
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.3) Gecko/20040910

I installed NERO CD burner and I installed Microsoft Office 2000. I usually use
Open Office but for a project I have to have Microsoft. 
 
I have put the screenshot of what happens on the above website.  I unstalled
NERO - reinstalled Firefox and Thunderbird - still cannot get Firefox to open -
but Thunderbird seems to work now. 

 NO PROBLEMS AT ALL UNTIL THESE TWO installations.

Reproducible: Always
Steps to Reproduce:
1.Click on icon of Firefox on desktop
2.
3.

Actual Results:  
I get the first screenshot on webaddress above "XML Parsing Error - undefined
entity Location Chrome browser content broswer xul ,,,,

Expected Results:  
Just opened normally

Comment 1

[:Gavin Sharp [email: [e-mail]]]

Where is Firefox installed? Are you sure that this was caused by the office
installation?

Comment 2

[Gary P Heitkamp]

Attachment: Error message

Comment 3

[Joanna Southerland]

I uninstalled everything - including Firefox  - then installed Nero back and
then Firefox and problem is gone.

Comment 4

[:Gavin Sharp [email: [e-mail]]]

If it wasn't actually fixed, you mark it as WFM.