Closed Bug 269436 Opened 20 years ago Closed 18 years ago

Launch of PDFs just open a blank window

Categories

(Toolkit Graveyard :: Plugin Finder Service, defect)

Product:
Toolkit Graveyard
Component:
Plugin Finder Service
Version:
1.7 Branch
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: Michael.Spoonauer, Assigned: doronr)

Details

(Whiteboard: [pfs-needinfo]) 

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

When I click on a link that points to a PDF file in an e-mail, for example,
Firefox launches but it just opens up an empty page with the address to the PDF
in the address bar.

Refreshing the page makes no difference.

I verified that the Acrobat Plug-in is installed, and that the PDF file type is
registered with it.

Reproducible: Always
Steps to Reproduce:
1.
2.
3.
Version: unspecified → 1.0 Branch
I get this too. It started for me in FF 0.6, so I upgraded to 1.0. This did not
fix the problem. I get a screen with no address field, an indication that FF is
trying to load something, and then the message "Done." Leaving this for a long
time doesn't change anything. Meanwhile, I can bring up IE 6.0.2 SP, look at the
same document, and see Acrobat Standard 6.0.2 loaded and the document come up. I
have tried both Acrobat Standard and the latest release of the Reader (loaded
through the Mozilla site).

P. Jordan-Smith
Sometimes it happens when Adobe Acrobat is performs an 'upgrade search' and then
 tries to unsuccessfully show you a dialog box. Now I am not sure, but maybe
firefox is not able to show you this dialog box and so it leaves the whole thing
in a suspended state.

(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5)
Gecko/20041107 Firefox/1.0
> Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5)
Gecko/20041107 Firefox/1.0
> 
> When I click on a link that points to a PDF file in an e-mail, for example,
> Firefox launches but it just opens up an empty page with the address to the PDF
> in the address bar.
> 
> Refreshing the page makes no difference.
> 
> I verified that the Acrobat Plug-in is installed, and that the PDF file type is
> registered with it.
> 
> Reproducible: Always
> Steps to Reproduce:
> 1.
> 2.
> 3.
I get this problem with my new pc with XP o/s. My old machine with ME did not
display this bug. Both were loaded with Firfox from the same disc (Ver 1.0) Has
anybody found a fix?
> > registered with it.
> > 
> > Reproducible: Always
> > Steps to Reproduce:
> > 1.
> > 2.
> > 3.


please provide an example URL.  Also make sure adobe is in about:plugins?

ALso, is tools->options->downloads->plugins for PDF enabled?
This bug will be marked invalid in 7 days should no sample URL be given.
Whiteboard: [pfs-needinfo]
One URL that does not launch a PDF for me is:

ftp://ftp.software.ibm.com/software/webserver/appserv/v6/WAS_ND_v6_Spec_Sheet.pdf

I verified that tools->options->downloads->plugins for PDF is marked as enabled.

In addition, when I go into about:plugins, the following information is returned
for Adobe Acrobat:

Adobe Acrobat

    File name: nppdf32.dll
    Adobe Acrobat Plug-In Version 6.00 for Netscape

MIME Type 	Description 	Suffixes 	Enabled
application/pdf 	Acrobat Portable Document Format 	pdf 	Yes
application/vnd.fdf 	Acrobat Forms Data Format 	fdf 	Yes
application/vnd.adobe.xfdf 	XML Version of Acrobat Forms Data Format 	xfdf 	Yes
application/vnd.adobe.xdp+xml 	Acrobat XML Data Package 	xdp 	Yes
application/vnd.adobe.xfd+xml 	Adobe FormFlow99 Data File 	xfd 	Yes
I have the same problem. It was working just fine when I had a Adobe Arcobat 7.0
Reader. Then I got Adobe Arcobat 7.0 Standard installed and removed the Reader.
Then I started getting a blank page. I disabled the pdf plug-in and it now
prompts me to open a file using Adobe and then it works.

In short only the Acrobat Reader allows you to open PDF inside FireFox. Acrobat
Standard doesn't work. Please fix this.

Thanks,
Shriniwas
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.10)
Gecko/20050716 Firefox/1.0.6

OK, so I use an old build, but I also experienced (and recovered from) this problem.  _Any_ PDF I attempted to open, whether local or from the internet, would cause the entire Firefox window to turn white, with just the title bar showing.  All spare CPU cycles were dedicated to Firefox (according to taskmgr.exe).  Most of the time, I had to kill the Firefox process to recover, but on a couple of occasions Firefox recovered by itself.  In the latter cases, the menu bar, the location bar (with the URL of the PDF), and everything else was present, but the window was blank.

The FAQ suggested using the latest version of the plugin.  Since my copy of the plugin had been copied from one machine to another (across three or four machines and three years), I checked the plugin.  Sure enough, mine was older than the copy stored in the Browser directory of Acrobat Reader:

Prior version (does NOT work):
   2002-08-13 03:57:12.000000000 -0400 nppdf32.dll
   3403206657 103344 nppdf32.dll

Later version (DOES work):
   2004-12-14 01:19:18.000000000 -0500 nppdf32.dll
   384399976 57344 nppdf32.dll

Finally, shouldn't this bug be someplace else, since this category has to do with _finding_ plugins, not _running_ them?

(In reply to comment #8)
> Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.10)
> Gecko/20050716 Firefox/1.0.6
> 
> OK, so I use an old build, but I also experienced (and recovered from) this
> problem.  _Any_ PDF I attempted to open, whether local or from the internet,
> would cause the entire Firefox window to turn white, with just the title bar
> showing.  All spare CPU cycles were dedicated to Firefox (according to
> taskmgr.exe).  Most of the time, I had to kill the Firefox process to recover,
> but on a couple of occasions Firefox recovered by itself.  In the latter cases,
> the menu bar, the location bar (with the URL of the PDF), and everything else
> was present, but the window was blank.
> 
> The FAQ suggested using the latest version of the plugin.  Since my copy of the
> plugin had been copied from one machine to another (across three or four
> machines and three years), I checked the plugin.  Sure enough, mine was older
> than the copy stored in the Browser directory of Acrobat Reader:
> 
> Prior version (does NOT work):
>    2002-08-13 03:57:12.000000000 -0400 nppdf32.dll
>    3403206657 103344 nppdf32.dll
> 
> Later version (DOES work):
>    2004-12-14 01:19:18.000000000 -0500 nppdf32.dll
>    384399976 57344 nppdf32.dll
> 
> Finally, shouldn't this bug be someplace else, since this category has to do
> with _finding_ plugins, not _running_ them?
> 

Has nothing to do with finding plugins, it is that the plugin you had crashed/hangs when viewing pdfs.  It is out of mozilla's control.
wfm Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7
wfm Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.9a1) Gecko/20060120 Firefox/1.6a1

pdf is running fine, in the current tab opened with left click, in a new tab opened with middle-click.
zip is offered to download, with an unused page created at middle-click

tested on this page using a 1 page pdf and 80kb zip
http://www.atmel.com/dyn/products/app_notes.asp?family_id=607
direct links:
http://www.atmel.com/dyn/resources/prod_documents/DOC0931.PDF
http://www.atmel.com/dyn/resources/prod_documents/AVR000.zip
i get this too. when i try opening pdf sites it only says "cannot use adobe reader to vier pdf in your browser. reader will now exit. please exit your browser and try again." i tried and tried but all i get is this messsage and a blank page from this site (sample): http://www.dbs.com/researchasset/dailyfocus/2006/dbsdaily061115.pdf

i tried other sites too but same thing happens.

i have an updated adobe reader (7.0.8) and tried reinstalling/repairing it but still the plug in didn't work with my firefox. i can only read pdf in internet explorer.
I was able to open up the URL in the last comment using Firefox 2.0 and Adobe Acrobat Reader 7.0.8 without any issues.
Worksforme.  The issues reported sound like we are loading the plugin but it is failing - so not a Mozilla issue here.
Status: UNCONFIRMED → RESOLVED
Closed: 18 years ago
Resolution: --- → WORKSFORME
Product: Firefox → Toolkit
Product: Toolkit → Toolkit Graveyard
You need to log in before you can comment on or make changes to this bug.