269698 - crashes on this site every time since I downloaded version 1.0

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[deb herder]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90; YComp 5.0.0.0)
Build Identifier: Mozilla/5.0 (Windows; U; Win 9x 4.90; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0


(It also crashes on other sites).
When I go to comcast.net, my usual home page, part of the page comes up, but 
then it seems to stop ane my computer crashes and reboots itself.
Windows ME 4.90.3000

Reproducible: Always
Steps to Reproduce:
1. I don't do anything but double click on Firefox. It goes to my home page, 
comcast.net, and it stalls half way through and crashes the omputer.
2.
3.




Sorry. The screen goes black.
I could not easily figure out how to download a "Talkback" version, as you 
suggested.
If you aren't able to reproduce the problem easily, and if you explain hos to 
download the talkback version, I'll try to do it.

Comment 1

[deb herder]

Note: I didn't have the problem with version 0.9.
Thanks.

Comment 2

[Hermann Schwab]

I´m getting a pop-up asking me to install flash.
Do you have a flash-blocking extension installed?
Also try to reset your User Agent to its default, a faked User Agent can crash
your Java plugin.

Regarding talkback:
look into the components folder of Firefox, if these files are missing:
fullsoft.dll
master.ini
qfaservices.dll
qfaservices.xpt
talkback-l10n.ini
talkback.cnt
talkback.exe
talkback.hlp

Talkback isn´t guaranteed to come up after a crash, but when it comes up, you
are asked multiple times if you want to enable it, you can add a comment and the
URL, if you want to, have a look at the data to be sent, and finally press the
submit button to send.
At the next crash, the same procedure, there is nothing sent automatically.
If the files are missing, you can´t copy them from another installation, as
these files are specific to the browser version. Other files copied will sent
junk, unusable information.
If these files are missing, you can try to re-install, trying a custom
installation, maybe you then can specify to install it, I don´t know.

To solve your problem, I would suggest to create a new profile, just for
testing, without using extensions. If it is working then, you know that one of
your installed extensions is causing the crash, maybe Flashblock.

If you want to use Firefox with multiple profiles, open 'Properties' of the
shortcut to firefox, and add '-ProfileManager' to it, like this: ...fox.exe
-ProfileManager
Then each time Firefox comes up you can select a Profile, or use Profilemanager
to create or delete Profiles.

more about profiles here: http://forums.mozillazine.org/viewtopic.php?t=54104

Comment 3

[Steve England [:stevee]]

Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8b2) Gecko/20050404
Firefox/1.0+
WFM

Comment 4

[Carsten Book [:Tomcat]]

WFM with Windows 2000 and XP with Seamonkey 1.8b2, Firefox 1.01 and Firefox
1.02. Page is loaded without crashs or so.

When you don`t have falsh installed, there comes a "Flash Ugrade Notice". If you
don`t chose to download flash, you can use the "Lite" Site without flash under
http://www.comcast.net/lite/

Comment 5

[Robin Monks]

Also WFM on Firefox 1.0.2 on WinXP SP2.  Reporter, if you are experiencing
problems with flash look at the bugs at:
https://bugzilla.mozilla.org/buglist.cgi?bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&field0-0-0=product&type0-0-0=substring&value0-0-0=flash&field0-0-1=component&type0-0-1=substring&value0-0-1=flash&field0-0-2=short_desc&type0-0-2=substring&value0-0-2=flash&field0-0-3=status_whiteboard&type0-0-3=substring&value0-0-3=flash&field1-0-0=product&type1-0-0=substring&value1-0-0=crash&field1-0-1=component&type1-0-1=substring&value1-0-1=crash&field1-0-2=keywords&type1-0-2=substring&value1-0-2=crash&field1-0-3=short_desc&type1-0-3=substring&value1-0-3=crash&field1-0-4=status_whiteboard&type1-0-4=substring&value1-0-4=crash

Marking WMF as ComCast.net does appear fine.