269821 - memolink.com - survey denies access to Gecko-based browsers

Status: RESOLVED INVALID

(Tech Evangelism Graveyard :: English US, defect)

Description

[Ben Frankel]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

I have been an IE user for many years and I converted over to Firefox a couple
of months ago. AS I have encountered small differences with pages not loading
correctly I have added those pages to allow pop-ups, etc. an in most cases that
solved the problem.  I am still having difficulty with 1 online research panel
that I belong to which is Memolink or OTX Research.  The latest survey link is
as follows; http://www.memolink.com/po1.cfm?ID=46103&K=61046&U=103051504

When I auto click on the link in my email (Outlook express) I am automatically
taken to the disqulaified page, however, when I copy and paste the above link
into IE I get something completely different which is what I am suppossed to
get.  Please advise.

Reproducible: Always
Steps to Reproduce:
1.Copy and Paste URL into Browser - Firefox - See Result
2.Copy and Paste URL into IE Browser - Compare Initial Page results
3.

Actual Results:  
When I copy and paste the URL listed above into Firefox or click on it from the
email I get sent to this
URL;http://survey.otxresearch.com/NoSupport.aspx?user_id=mrv4eqNvvuFefqLkk4kLQg%3d%3d
When I enter the same URL into IE I get sent to this URL which allowas me to
attempt to take the
survey;http://survey.otxresearch.com/SurveyFrame.aspx?user_id=JTMywlXsVsBefqLkk4kLQg%3d%3d

Expected Results:  
Should be sent to this
URL;http://survey.otxresearch.com/SurveyFrame.aspx?user_id=JTMywlXsVsBefqLkk4kLQg%3d%3d

I just tried the identical scenario in Netscape and obtained identical results
to what I got from Firefox.

Comment 1

[Marek Stępień [:marcoos, inactive]]

This is a problem with the website, not Firefox. --> Technology Evangelism, US
English

Comment 2

[Marek Stępień [:marcoos, inactive]]

Updating summary to conform to Evangelism procedures, setting default en-US
evangelism owner and qa.

Comment 3

[Matthew Flaschen]

Another url to demonstrate this is
http://jngo.net/y.z?l=http%3A%2F%2Fwww.gozingsurveys.com%2Fsurvey_site%2Fstartsurvey.asp%3Fc%3Dn%26id%3D5055%26ui%3D282955%26qbid%3D6327&e=156822512

Comment 4

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

When reproducing, site took forever to load. 

On Firefox, message returned:

PLEASE ACCEPT OUR APOLOGIES



Thank you for your willingness to participate in our online survey.

Unfortunately, there are instances where you may not be able to enter the survey based on certain technical requirements.

These instances may be:

- If you are on a mobile device (i.e. smartphone, tablet), please try again on a laptop or desktop
- You need Internet Explorer 5.0 or higher, or AOL version 5.0 or higher
- You are on an incompatible operating system (need Windows 98/ME/2000/XP)
- You are using an incompatible version of Windows Media Player (need version 7.1 or higher)
- You did not qualify to participate based on other technical criteria


We hope you'll choose to participate in future surveys! We value your opinions. 

IE: 

Invalid Session 

 We're sorry, but your session is no longer active. Your session has ended or you were inactive for an extended period of time. 

 To begin the survey again, please close your browser and click on the link in the email invitation again, or copy and paste the link into your browser's address bar. 


Seems like a site compatibility issue based on UA strings. Tested with Firefox 29. 
 We apologize for any inconvenience. 

 Thank you for taking the time to share your opinion.

Comment 5

[Adam Stevenson [:adamopenweb]]

I think we can close this. Other surveys on the site seem to work. Thanks for testing Andrew.

If anyone disagrees we can reopen.