270005 - Browser crashes on navigating to many (all !?) of the links from the Neopets home page [@ 0x00000000 - nsIView::Destroy]

Status: RESOLVED EXPIRED

(Firefox :: General, defect)

Description

[Shankar Karthic Nagarathinam]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

This may be related to the site changes Neopets has rolled out today morning. 
When I navigate to the Neopets home page and try to access further links from
there, the browser crashes.  I have TalkBack installed and everytime the browser
crashed, the utility has transmitted data back.  

The site works fine on Mozilla 1.7.3 on the same system.

Reproducible: Always
Steps to Reproduce:
1. Open the Neopets home page. (http://www.neopets.com)
2. If you are already logged in, try logging out.  That crashes.
3. If not you can try logging in and try navigating.   (I understand this is a
bit vague but I am right now behind WebSense and most of the links are blocked.)

Actual Results:  
The browser crashed.

Expected Results:  
The browser should have continued working and displayed the page.

I don't know what priority to assign.  Since the browser crashes, I have
assigned critical severity.  I apologize, if it is too high.  I will try to find
out what code changes on Neopets site is causing this problem.

If needed, I can capture the Windows error information log (from the Windows
talkback utility that sends data to Microsoft) and post it.

Thanks a lot for whoever spares the time to look in to this.

Comment 1

[Mike Connor [:mconnor]]

If you can run the talkback.exe in the components subdirectory (probably
C:\Program Files\Mozilla Firefox\components) and provide the talkback IDs, that
would be great.

Comment 2

[Shankar Karthic Nagarathinam]

These are Talkback Incident IDs.

TB1958632E
TB1958652Y
TB1958658Q
TB1958672W
TB1958740G
TB1966494Q
TB1966870W
TB1966915Z
TB1966928H
TB1975165E

It looks like Neopets switched back to their earlier scheme.  I noticed it
yesterday evening but could not verify whether or not the browser crashes still
as Neopets went down for maintenance. 

Comment 3

[timeless]

Stack Signature	0x00000000 6316d4a7
Product ID	Firefox10
Build ID	2004110711
Trigger Time	2004-11-15 09:44:58.0
Platform	Win32
Operating System	Windows NT 5.1 build 2600
Module	
URL visited	Local URL
User Comments	
Since Last Crash	22 sec
Total Uptime	408208 sec
Trigger Reason	Access violation
Source File, Line No.	N/A
Stack Trace 	
0x00000000
nsIView::Destroy 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/view/src/nsView.cpp,
line 251]
nsSplittableFrame::Destroy 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsSplittableFrame.cpp,
line 71]
nsBlockFrame::Destroy 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsBlockFrame.cpp,
line 314]
nsFrameList::DestroyFrames 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/base/src/nsFrameList.cpp,
line 129]
nsFrameList::DestroyFrames 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/base/src/nsFrameList.cpp,
line 129]
nsFrameList::DestroyFrames 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/base/src/nsFrameList.cpp,
line 129]
nsTableFrame::Destroy 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/table/src/nsTableFrame.cpp,
line 310]
nsTableOuterFrame::Destroy 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/table/src/nsTableOuterFrame.cpp,
line 82]
nsFrameList::DestroyFrames 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/base/src/nsFrameList.cpp,
line 129]
nsFrameList::DestroyFrames 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/base/src/nsFrameList.cpp,
line 129]
nsFrameList::DestroyFrames 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/base/src/nsFrameList.cpp,
line 129]
nsTableFrame::Destroy 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/table/src/nsTableFrame.cpp,
line 310]
nsTableOuterFrame::Destroy 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/table/src/nsTableOuterFrame.cpp,
line 82]
CanvasFrame::Destroy 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsHTMLFrame.cpp,
line 240]
nsFrameList::DestroyFrames 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/base/src/nsFrameList.cpp,
line 129]
nsBoxFrame::Destroy 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/xul/base/src/nsBoxFrame.cpp,
line 1065]
nsFrameList::DestroyFrames 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/base/src/nsFrameList.cpp,
line 129]
nsBoxFrame::Destroy 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/xul/base/src/nsBoxFrame.cpp,
line 1065]
nsGfxScrollFrame::Destroy 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsGfxScrollFrame.cpp,
line 433]
nsPositionedInlineFrame::Destroy 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsInlineFrame.cpp,
line 1103]
PresShell::Destroy 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsPresShell.cpp,
line 1868]
DocumentViewerImpl::Destroy 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/content/base/src/nsDocumentViewer.cpp,
line 1242]
DocumentViewerImpl::Show 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/content/base/src/nsDocumentViewer.cpp,
line 1502]
nsPluginInstanceOwner::Init 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsObjectFrame.cpp,
line 4162]
nsObjectFrame::Reflow 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsObjectFrame.cpp,
line 1149]
nsLineLayout::ReflowFrame 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsLineLayout.cpp,
line 993]
nsInlineFrame::ReflowInlineFrame 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsInlineFrame.cpp,
line 715]
nsInlineFrame::ReflowFrames 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsInlineFrame.cpp,
line 530]
nsInlineFrame::Reflow 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsInlineFrame.cpp,
line 443]
nsPositionedInlineFrame::Reflow 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsInlineFrame.cpp,
line 1288]
nsLineLayout::ReflowFrame 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsLineLayout.cpp,
line 993]
nsInlineFrame::ReflowInlineFrame 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsInlineFrame.cpp,
line 715]
nsInlineFrame::ReflowFrames 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsInlineFrame.cpp,
line 530]
nsInlineFrame::Reflow 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsInlineFrame.cpp,
line 443]
nsLineLayout::ReflowFrame 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsLineLayout.cpp,
line 993]
nsBlockFrame::ReflowInlineFrame 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsBlockFrame.cpp,
line 3748]
nsBlockFrame::DoReflowInlineFrames 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsBlockFrame.cpp,
line 3446]
nsBlockFrame::DoReflowInlineFramesAuto 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsBlockFrame.cpp,
line 3347]
nsBlockFrame::ReflowInlineFrames 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsBlockFrame.cpp,
line 3292]
nsBlockFrame::ReflowLine 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsBlockFrame.cpp,
line 2456]
nsBlockFrame::ReflowDirtyLines 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsBlockFrame.cpp,
line 2098]
nsBlockFrame::Reflow 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsBlockFrame.cpp,
line 817]
nsBlockReflowContext::ReflowBlock 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsBlockReflowContext.cpp,
line 547]
nsBlockFrame::ReflowBlockFrame 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsBlockFrame.cpp,
line 3068]
nsBlockFrame::ReflowLine 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsBlockFrame.cpp,
line 2334]
nsBlockFrame::ReflowDirtyLines 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsBlockFrame.cpp,
line 2098]
nsBlockFrame::Reflow 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsBlockFrame.cpp,
line 817]
nsContainerFrame::ReflowChild 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsContainerFrame.cpp,
line 982]
nsTableCellFrame::Reflow 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/table/src/nsTableCellFrame.cpp,
line 890]
nsContainerFrame::ReflowChild 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsContainerFrame.cpp,
line 982]
nsTableRowFrame::ReflowChildren 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/table/src/nsTableRowFrame.cpp,
line 965]
nsTableRowFrame::Reflow 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/table/src/nsTableRowFrame.cpp,
line 1409]
nsContainerFrame::ReflowChild 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsContainerFrame.cpp,
line 982]
nsTableRowGroupFrame::ReflowChildren 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/table/src/nsTableRowGroupFrame.cpp,
line 429]
nsTableRowGroupFrame::Reflow 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/table/src/nsTableRowGroupFrame.cpp,
line 1290]
nsContainerFrame::ReflowChild 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsContainerFrame.cpp,
line 982]
nsTableFrame::ReflowChildren 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/table/src/nsTableFrame.cpp,
line 3246]
nsTableFrame::Reflow 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/table/src/nsTableFrame.cpp,
line 1937]
nsContainerFrame::ReflowChild 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsContainerFrame.cpp,
line 982]
nsTableOuterFrame::OuterReflowChild 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/table/src/nsTableOuterFrame.cpp,
line 1335]
nsTableOuterFrame::Reflow 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/table/src/nsTableOuterFrame.cpp,
line 2000]
nsBlockReflowContext::ReflowBlock 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsBlockReflowContext.cpp,
line 547]
nsBlockFrame::ReflowBlockFrame 
[d:/builds/tinderbox/firefox-1.0/WINNT_5.0_Clobber/mozilla/layout/html/base/src/nsBlockFrame.cpp,
line 3068]

Every stack except that last one tb TB1975165E which seems to match bug 202061.

Comment 4

[Shankar Karthic Nagarathinam]

Neopets has rolled back the site changes and unable to reproduce the bug.  Hope
earlier stack traces are sufficient.

Had another crash (Talkback incident id: TB2009972X) today morning (11/17 0930
EST).  Since I had multiple windows and tabs open not sure what caused it.

Comment 5

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 6

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.