User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0; T312461; Q312461; .NET CLR 1.1.4322) Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8a5) Gecko/20041117 I use a Dell PC with Windows 2000. Earlier, I used Firefox 1.0 for browsing various web pages. Afterwards, I used Ad-Aware 6.0 and Spybot Search & Destroy 1.2 to clean the spyware and spy-like things from the PC that I use. When I tried to browse a web page with Firefox, I got a popup window Alert! with the message "The document contains no data". I opened IE and could acccess all the same web pages that did not function in Firefox. I went to the Firefox web site, using IE, and found a message that this could be fixed by clearing the caches. I cleared the caches but still could not access any web sites with Firefox. I reinstalled Firefox; still the same problem. I uninstalled and reinstalled Firefox; still the same problem. I downloaded the Firefox installer again; still the same problem. I opened a new profile each time; still the same problem. I installed Firefox to a new directory (firefox); still the same problem. I downloaded and installed the complete Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8a5) Gecko/20041117. When I opened Mozilla, the same problem occurred. Through the entire process, I rebooted the computer several times to see if I could fix this, but Firefox and Mozilla still give the Alert! meassge. Reproducible: Always Steps to Reproduce: 1.Open Firefox or Mzilla browsers 2.Try to access a web page 3. Actual Results: The web page did not open, and the browser displayed the Alert! popup window with the message "The document contains no data". Expected Results: Open the web page that was requested. The only things that I have done differently today were to run the spyware removal programs Ad-Aware 6.0 and Spybot Search & Destroy 1.2. I assume that they have changed something, which is not letting the web pages through to Firefox and Mozilla.
It looks like your Firefox and Mozilla are blocked from going out on the internet. Shut off all firewalls etc, try with a new profile. this will probably end up as a wfm
Status: UNCONFIRMED → RESOLVED
Last Resolved: 13 years ago
Resolution: --- → WORKSFORME
(In reply to comment #1) > It looks like your Firefox and Mozilla are blocked from going out on the internet. > Shut off all firewalls etc, try with a new profile. > this will probably end up as a wfm This morning, Thursday, 18 November 2004, I started up my PC at the office, and both Firefox and Mozilla are now working! All I did was turn off the PC last night and turn it on this morning. I went and searched for the Sysop here in our laboratory. He informed me that something happened at our installation yesterday several layers between us and the Internet. Some browsers could send out to the Internet but not receive from the Internet, and other browsers could not send out to the Internet but could receive from the Internet. After a series of telephone calls by our Sysop to the network people for our entire installation, the system stablized and worked correctly at the end of the day. So, something in our system, outside of our LAN and control, was causing Firefox-Mozilla not to work and allowing IE to function. I have never had this happen before. I apologize for submitting the un-necessary bug description. Thank you for your attention and assistance. Joe Kirkbride
marking wfm per comment 2 :)
Status: RESOLVED → VERIFIED
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