270594 - Create an Update Mailing List and Add Contact Info to Website

Status: RESOLVED FIXED

(mozilla.org Graveyard :: Server Operations, task)

Description

[Wolf [:wolf]]

In the current update.mozilla.org website, there's no links on how to contact
the staff at all. In the proposed update-beta layout, I've added a space for a
Contact Us page, to make it easier for users to contact staff when needed. This
is particularly important for people to contact Update staff with important
complaints about extensoins/themes (such as unexpected malicious behavior) or
problems with the site, which can be handled quicker via e-mail than bugzilla,
and if a bug need be filed, then instruction to do so can be given. Currently it
looks unprofessional to operate the service with no staff contact ability.

It'd be best to coordinate the staff contact into a mailing list similar to how
[e-mail] is set up. I was thinking something like [e-mail].
But i'm sure there's something better, if there's not a general guideline that's
been established for creating such lists already. (I know there's stuff like
cvs-admin and bugzilla-admin.)

CC'ing justdave, since he can probably advise on what to name the list and how
to proceed in setting one up.

Comment 1

[alanjstr]

Security bugs should be filed in bugzilla and flagged appropriately.  

Comment 2

[Dave Miller [:justdave]]

how about [e-mail] ?

We're also in the process of setting up an automated paging system which will
monitor our servers and web applications and can page/email people when things
break.   I was going to be hunting you guys down soon so I could get you on the
notification list for the application-level monitoring on that server.  If you
have ideas about how to monitor, that would be cool, too.  (we can write a check
script that does pretty much anything, and the best way to test application
failures is to write a script that requests something specific and make sure it
gets the correct response back)

Initial notifications could go to your mailing list, and it can escalate to
emailing or paging someone directly if nobody responds to the email and the
problem doesn't go away.

Comment 3

[Wolf [:wolf]]

[e-mail] (or update-admin for consistency with the other
similar lists)  works for me.

The automated paging system sounds cool. :-)

Comment 4

[Wolf [:wolf]]

Oh, forgot to ask, what's next in getting the list set-up?

Comment 5

[Wolf [:wolf]]

Moving more bugs to new component.

Comment 6

[Dave Miller [:justdave]]

Heh, this was done a long time ago, forgot we had a bug for it.