270990 - Upgraded from Thunderbird 0.8 to 0.9, could not get my wife's pop mail account to authenticate

Status: RESOLVED FIXED

(Thunderbird :: Account Manager, defect)

Description

[steve]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Thunderbird 0.9, not 0.8 or before

upgraded to Thunderbird 0.9.  All settings seemed to import just fine.  my pop
mail account (freeserve/wanadoo.co.uk) worked fine.  My wife's pop mail
(doctors.org.uk) no longer worked - failed to authenticate username/password.
I set her account up again from scratch, and got the same error.
I then setup Thunderbird 0.8 again, and it worked straight away on imported
settings.  I started using thunderbird at version 0.4 or 0.5 and have never had
this problem before on changing version.

Reproducible: Always
Steps to Reproduce:
1.
2.
3.

Actual Results:  
could not log onto a pop account

Expected Results:  
logged on to pop account

Comment 1

[David :Bienvenu]

what error do you get? Can you try to generate a pop3 protocol log, and e-mail
me that and your prefs.js? Instructions for generating a pop3 protocol log are here:

http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html

for "protocol" you want to substitute POP3

Comment 2

[steve]

(In reply to comment #1)
> what error do you get? Can you try to generate a pop3 protocol log, and e-mail
> me that and your prefs.js? Instructions for generating a pop3 protocol log are
here:
> 
> http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html
> 
> for "protocol" you want to substitute POP3
error window is :
Sending of username did not succeed. mail server mail1.doctors.org.uk responded:
Invalid userid/password.

Comment 3

[steve]

debug log
0[274888]: mail.pop3_response_timeout=45
0[274888]: mail.pop3_response_timeout=45
0[274888]: Entering NET_ProcessPop3 73
0[274888]: POP3: Entering state: 1
0[274888]: POP3: Entering state: 2
0[274888]: POP3: Entering state: 4
0[274888]: RECV: +OK X1 Welcome to the mail server for doctors.org.uk and
ausdoctors.net
0[274888]: POP3: Entering state: 29
0[274888]: SEND: AUTH

0[274888]: Entering NET_ProcessPop3 37
0[274888]: POP3: Entering state: 3
0[274888]: RECV: -ERR authentication exchange failed
0[274888]: POP3: Entering state: 30
0[274888]: POP3: Entering state: 31
0[274888]: SEND: CAPA

0[274888]: Entering NET_ProcessPop3 32
0[274888]: POP3: Entering state: 1
0[274888]: POP3: Entering state: 2
0[274888]: POP3: Entering state: 4
0[274888]: RECV: +OK connected to pop3 on 3203 
0[274888]: POP3: Entering state: 29
0[274888]: SEND: AUTH

0[274888]: Entering NET_ProcessPop3 159
0[274888]: POP3: Entering state: 3
0[274888]: RECV: +OK Capability list follows
0[274888]: POP3: Entering state: 32
0[274888]: RECV: TOP
0[274888]: POP3: Entering state: 32
0[274888]: RECV: USER
0[274888]: POP3: Entering state: 32
0[274888]: RECV: SASL LOGIN PLAIN
0[274888]: POP3: Entering state: 32
0[274888]: RECV: RESP-CODES
0[274888]: POP3: Entering state: 32
0[274888]: RECV: LOGIN-DELAY 120
0[274888]: POP3: Entering state: 32
0[274888]: RECV: PIPELINING
0[274888]: POP3: Entering state: 32
0[274888]: RECV: EXPIRE 30 USER
0[274888]: POP3: Entering state: 32
0[274888]: RECV: UIDL
0[274888]: POP3: Entering state: 32
0[274888]: RECV: IMPLEMENTATION Ipswitch_IMail_8.0
0[274888]: POP3: Entering state: 32
0[274888]: RECV: .
0[274888]: POP3: Entering state: 33
0[274888]: POP3: Entering state: 5
0[274888]: SEND: AUTH PLAIN

0[274888]: Entering NET_ProcessPop3 16
0[274888]: POP3: Entering state: 3
0[274888]: RECV: + VXNlcm5hbWU6
0[274888]: POP3: Entering state: 34
0[274888]: POP3: Entering state: 6
0[274888]: POP3: Entering state: 36
0[274888]: POP3: Entering state: 5
0[274888]: SEND: ZWpvbmVz

0[274888]: Entering NET_ProcessPop3 20
0[274888]: POP3: Entering state: 3
0[274888]: RECV: 
0[274888]: POP3: Entering state: 34
0[274888]: POP3: Entering state: 33
0[274888]: POP3: Entering state: 5
0[274888]: SEND: USER ejones

0[274888]: Entering NET_ProcessPop3 30
0[274888]: POP3: Entering state: 3
0[274888]: RECV: -ERR Invalid userid/password
0[274888]: POP3: Entering state: 34
0[274888]: POP3: Entering state: 24
0[274888]: POP3: Entering state: 25
0[274888]: Entering NET_ProcessPop3 22
0[274888]: POP3: Entering state: 3
0[274888]: RECV: -ERR unknown command
0[274888]: POP3: Entering state: 30
0[274888]: POP3: Entering state: 31
0[274888]: SEND: CAPA

0[274888]: Entering NET_ProcessPop3 22
0[274888]: POP3: Entering state: 3
0[274888]: RECV: -ERR unknown command
0[274888]: POP3: Entering state: 32
0[274888]: POP3: Entering state: 33
0[274888]: POP3: Entering state: 5
0[274888]: SEND: USER sjpej.freeserve.co.uk

0[274888]: Entering NET_ProcessPop3 29
0[274888]: POP3: Entering state: 3
0[274888]: RECV: +OK name is a valid mailbox
0[274888]: POP3: Entering state: 34
0[274888]: POP3: Entering state: 6
0[274888]: Logging suppressed for this command (it probably contained
authentication information)
0[274888]: Entering NET_ProcessPop3 35
0[274888]: POP3: Entering state: 3
0[274888]: RECV: +OK user exist with that password
0[274888]: POP3: Entering state: 34
0[274888]: POP3: Entering state: 7
0[274888]: SEND: STAT

0[274888]: Entering NET_ProcessPop3 9
0[274888]: POP3: Entering state: 3
0[274888]: RECV: +OK 0 0
0[274888]: POP3: Entering state: 8
0[274888]: POP3: Entering state: 22
0[274888]: SEND: QUIT

0[274888]: Entering NET_ProcessPop3 5
0[274888]: POP3: Entering state: 3
0[274888]: RECV: +OK
0[274888]: POP3: Entering state: 43
0[274888]: POP3: Entering state: 23
0[274888]: POP3: Entering state: 25

prefs.js 

user_pref("app.update.lastUpdateDate", 1099339149);
user_pref("browser.display.screen_resolution", 96);
user_pref("browser.download.dir", "C:\\Documents and Settings\\Stephen\\My
Documents\\downloads");
user_pref("extensions.disabledObsolete", true);
user_pref("extensions.enigmail.agentPath", "");
user_pref("extensions.enigmail.alwaysTrustSend", true);
user_pref("extensions.enigmail.autoDecrypt", true);
user_pref("extensions.enigmail.confirmBeforeSend", false);
user_pref("extensions.enigmail.doubleDashSeparator", true);
user_pref("extensions.enigmail.encryptToSelf", true);
user_pref("extensions.enigmail.handleDoubleClick", false);
user_pref("extensions.enigmail.hushMailSupport", false);
user_pref("extensions.enigmail.initAlertCount", 1);
user_pref("extensions.enigmail.keepSettingsForReply", false);
user_pref("extensions.enigmail.keyserver", "wwwkeys.pgp.net");
user_pref("extensions.enigmail.logDirectory", "");
user_pref("extensions.enigmail.maxIdleMinutes", 5);
user_pref("extensions.enigmail.mimeHashAlgorithm", 1);
user_pref("extensions.enigmail.noPassphrase", false);
user_pref("extensions.enigmail.parseAllHeaders", true);
user_pref("extensions.enigmail.recipientsSelectionOption", 1);
user_pref("extensions.enigmail.show_headers", 1);
user_pref("extensions.enigmail.useDefaultComment", false);
user_pref("extensions.enigmail.useGpgAgent", false);
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user_pref("extensions.enigmail.usePGPMimeOption", 1);
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user_pref("font.name.serif.x-western", "Georgia");
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user_pref("mail.SpellCheckBeforeSend", true);
user_pref("mail.account.account1.identities", "id1");
user_pref("mail.account.account1.server", "server1");
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user_pref("mail.account.account3.identities", "id4");
user_pref("mail.account.account3.server", "server3");
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user_pref("mail.account.account4.server", "server4");
user_pref("mail.accountmanager.accounts", "account1,account2,account4,account3");
user_pref("mail.accountmanager.defaultaccount", "account1");
user_pref("mail.accountmanager.localfoldersserver", "server2");
user_pref("mail.compose.attach.dir", "C:\\Documents and Settings\\Elizabeth\\My
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user_pref("mail.identity.id1.doBcc", false);
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user_pref("mail.identity.id1.draft_folder",
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user_pref("mail.identity.id1.drafts_folder_picker_mode", "0");
user_pref("mail.identity.id1.encryption_cert_name", "");
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user_pref("mail.identity.id1.escapedVCard", "");
user_pref("mail.identity.id1.fcc_folder",
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user_pref("mail.identity.id1.signing_cert_name", "");
user_pref("mail.identity.id1.smtpServer", "smtp1");
user_pref("mail.identity.id1.stationery_folder",
"mailbox://[e-mail]/Templates");
user_pref("mail.identity.id1.tmpl_folder_picker_mode", "0");
user_pref("mail.identity.id1.useremail", "[e-mail]");
user_pref("mail.identity.id1.valid", true);
user_pref("mail.identity.id3.doBcc", false);
user_pref("mail.identity.id3.doBccList", "");
user_pref("mail.identity.id3.draft_folder",
"mailbox://[e-mail]/Drafts");
user_pref("mail.identity.id3.drafts_folder_picker_mode", "0");
user_pref("mail.identity.id3.fcc_folder", "mailbox://[e-mail]/Sent");
user_pref("mail.identity.id3.fcc_folder_picker_mode", "0");
user_pref("mail.identity.id3.fullName", "Cerys Puttick");
user_pref("mail.identity.id3.smtpServer", "smtp1");
user_pref("mail.identity.id3.stationery_folder",
"mailbox://[e-mail]/Templates");
user_pref("mail.identity.id3.tmpl_folder_picker_mode", "0");
user_pref("mail.identity.id3.useremail", "[e-mail]");
user_pref("mail.identity.id3.valid", true);
user_pref("mail.identity.id4.attach_signature", false);
user_pref("mail.identity.id4.attach_vcard", false);
user_pref("mail.identity.id4.doBcc", false);
user_pref("mail.identity.id4.doBccList", "");
user_pref("mail.identity.id4.draft_folder",
"mailbox://[e-mail]/Drafts");
user_pref("mail.identity.id4.drafts_folder_picker_mode", "0");
user_pref("mail.identity.id4.encryption_cert_name", "");
user_pref("mail.identity.id4.encryptionpolicy", 0);
user_pref("mail.identity.id4.escapedVCard", "");
user_pref("mail.identity.id4.fcc_folder",
"mailbox://[e-mail]/Sent");
user_pref("mail.identity.id4.fcc_folder_picker_mode", "0");
user_pref("mail.identity.id4.fullName", "Elizabeth Jones (Dr Liz)");
user_pref("mail.identity.id4.organization", "");
user_pref("mail.identity.id4.reply_to", "");
user_pref("mail.identity.id4.sign_mail", false);
user_pref("mail.identity.id4.signing_cert_name", "");
user_pref("mail.identity.id4.smtpServer", "smtp1");
user_pref("mail.identity.id4.stationery_folder",
"mailbox://[e-mail]/Templates");
user_pref("mail.identity.id4.tmpl_folder_picker_mode", "0");
user_pref("mail.identity.id4.useremail", "[e-mail]");
user_pref("mail.identity.id4.valid", true);
user_pref("mail.root.none", "C:\\DOCUMENTS AND SETTINGS\\STEPHEN\\APPLICATION
DATA\\Thunderbird\\Profiles\\default\\sxshmgjr.slt\\Mail");
user_pref("mail.root.pop3", "C:\\DOCUMENTS AND SETTINGS\\STEPHEN\\APPLICATION
DATA\\Thunderbird\\Profiles\\default\\sxshmgjr.slt\\Mail");
user_pref("mail.root.pop3-rel", "[ProfD]Mail");
user_pref("mail.server.server1.ageLimit", 30);
user_pref("mail.server.server1.check_time", 60);
user_pref("mail.server.server1.daysToKeepBodies", 30);
user_pref("mail.server.server1.daysToKeepHdrs", 30);
user_pref("mail.server.server1.directory", "C:\\Documents and
Settings\\Stephen\\Application
Data\\Thunderbird\\Profiles\\default\\sxshmgjr.slt\\Mail\\pop.freeserve.com");
user_pref("mail.server.server1.directory-rel", "[ProfD]Mail/pop.freeserve.com");
user_pref("mail.server.server1.download_on_biff", true);
user_pref("mail.server.server1.hostname", "pop.freeserve.com");
user_pref("mail.server.server1.login_at_startup", true);
user_pref("mail.server.server1.name", "stephen");
user_pref("mail.server.server1.numHdrsToKeep", 30);
user_pref("mail.server.server1.spamActionTargetAccount",
"mailbox://[e-mail]");
user_pref("mail.server.server1.spamActionTargetFolder",
"mailbox://nobody@Local%20Folders/Junk");
user_pref("mail.server.server1.type", "pop3");
user_pref("mail.server.server1.userName", "sjpej.freeserve.co.uk");
user_pref("mail.server.server2.directory", "C:\\Documents and
Settings\\Stephen\\Application
Data\\Thunderbird\\Profiles\\default\\sxshmgjr.slt\\Mail\\Local Folders");
user_pref("mail.server.server2.directory-rel", "[ProfD]Mail/Local Folders");
user_pref("mail.server.server2.hostname", "Local Folders");
user_pref("mail.server.server2.name", "Local Folders");
user_pref("mail.server.server2.type", "none");
user_pref("mail.server.server2.userName", "nobody");
user_pref("mail.server.server3.ageLimit", 30);
user_pref("mail.server.server3.check_time", 30);
user_pref("mail.server.server3.daysToKeepBodies", 30);
user_pref("mail.server.server3.daysToKeepHdrs", 30);
user_pref("mail.server.server3.directory", "C:\\Documents and
Settings\\Stephen\\Application
Data\\Thunderbird\\Profiles\\default\\sxshmgjr.slt\\Mail\\mail1.doctors.org-1.uk");
user_pref("mail.server.server3.directory-rel",
"[ProfD]Mail/mail1.doctors.org-1.uk");
user_pref("mail.server.server3.download_on_biff", true);
user_pref("mail.server.server3.hostname", "mail1.doctors.org.uk");
user_pref("mail.server.server3.login_at_startup", true);
user_pref("mail.server.server3.name", "Elizabeth");
user_pref("mail.server.server3.numHdrsToKeep", 30);
user_pref("mail.server.server3.realuserName", "ejones");
user_pref("mail.server.server3.type", "pop3");
user_pref("mail.server.server3.userName", "ejones");
user_pref("mail.server.server4.check_new_mail", false);
user_pref("mail.server.server4.directory", "C:\\Documents and
Settings\\Stephen\\Application
Data\\Thunderbird\\Profiles\\default\\sxshmgjr.slt\\Mail\\pop.freeserve-1.com");
user_pref("mail.server.server4.directory-rel", "[ProfD]Mail/pop.freeserve-1.com");
user_pref("mail.server.server4.hostname", "pop.freeserve.com");
user_pref("mail.server.server4.name", "Cerys");
user_pref("mail.server.server4.type", "pop3");
user_pref("mail.server.server4.userName", "Cerys");
user_pref("mail.smtp.defaultserver", "smtp1");
user_pref("mail.smtpserver.smtp1.auth_method", 1);
user_pref("mail.smtpserver.smtp1.hostname", "smtp.freeserve.com");
user_pref("mail.smtpserver.smtp1.port", 25);
user_pref("mail.smtpserver.smtp1.try_ssl", 0);
user_pref("mail.smtpserver.smtp1.username", "stephen_puttick");
user_pref("mail.smtpserver.smtp2.hostname", "smtp.freeserve.com");
user_pref("mail.smtpserver.smtp2.username", "ejones");
user_pref("mail.smtpservers", "smtp1,smtp2");
user_pref("mail.startup.enabledMailCheckOnce", true);
user_pref("mail.warn_filter_changed", false);
user_pref("mailnews.quotingPrefs.version", 1);
user_pref("mailnews.ui.junk.firstuse", false);
user_pref("mailnews.ui.threadpane.version", 5);
user_pref("messenger.save.dir", "C:\\Documents and Settings\\Stephen\\Desktop");
user_pref("prefs.converted-to-utf8", true);
user_pref("signon.SignonFileName", "61715553.s");
user_pref("spellchecker.dictionary", "en-US");
user_pref("wallet.caveat", true);

Comment 4

[steve]

Tried upgrade from 0.8 to 1.0 today.  this works fine on both pop mail accounts.
 If the problem was with Thunderbird 0.9 it certainly seems to have gone away
with the new version.