271060 - Migrating from Mozilla 1.7.3 fails!

Status: RESOLVED INCOMPLETE

(Thunderbird :: Migration, defect)

Description

[Martijn Ras]

Hello,

I've migrated from Mozilla 1.7.3 on four machines, all correctly imported my
accounts BUT DID NOT IMPORT ANY MESSAGES!

This happened on Windows ME/XP, Fedora Core 2 and Red Hat 7.3.

I didn't find reference to this sort of behaviour in any of the other bugs so i
post this one as new. I see there are more problems in this area, but do not see
 a structured effort to tackles these problems. I think it is paramount for
migration from the following systems to be working before 1.0:

Mozilla
Outlook
Eudora

It might be a good idea to open one bug for every platform to work out what
needs to be done.

Mazzel,

Martijn.

Comment 1

[gero]

I confirm this bug for Thunderbird version 1.0 (20050111). What happens is that
the many paths in prefs.js are not consistent with the paths where files have
been migrated. This does not only apply to mail folders but also to signatures.
For example:

Original Mozilla path:
/home/username/.mozilla/username/sl4jssqz.slt/Mail/Mail/Signature_Private.txt
Thunderbird import copied it to:
/home/username/.mozilla-thunderbird/rr6qg2i9.default/Signature_Private.txt
But Thunderbird's prefs.js pointed to:
/home/username/.mozilla-thunderbird/rr6qg2i9.default/Mail/Mail/Signature_Private.txt

Similarly with the mail files:
Mozilla: /home/username/.mozilla/username/sl4jssqz.slt/Mail/Mail/pop.mail.net
TB: /home/username/.mozilla-thunderbird/rr6qg2i9.default/Mail/pop.mail.net
prefs.js:
/home/username/.mozilla-thunderbird/rr6qg2i9.default/Mail/Mail/pop.mail.net

I think this bug should have a very high priority because it is very frustrating
for new users, it is not fixable for a non-expert, and it has a high probability
to alienate potential users.

Comment 2

[Dieter Steiner]

Same problem here
Running mozilla 1,8 (yesterdays nighlty)
thunderbird (tudays nightly) iports all my 4 mail accounts, but only the folders
from 2 (1,0,2 did the same)

same behavior with mozilla 1.7.6.)

both this accounts have an @ in the username

Comment 3

[David Allday]

Just imported from Mozilla 1.7.1 and one account ( out of 7 ) failed to bring
across any messages.

Bit of a problem that you can not reimport from mozilla ?

Comment 4

[Edmund Wong (:ewong)]

TB 1.06,  Moz. 1.7.11.  

Import fails.  Folder settings ok, but the folders aren't 
imported.   I then noticed that when I check out the path
settings for each of the mail folders,  (being in a domain
environment) my profile directory is shown as the first path
and not the "Document and Settings" path.  

ie.  instead of the mail/news placed in the "c:\document and
settings\<profname>.<domain>\application...etc, it's placed
as "c:\<profname>.<domain>\application..

Which is probably why TB can't see the mail.  

Comment 5

[David Schanen]

  After install of Thunderbird and import of correct profile, each 'directory-rel' reference in my prefs.js refers to my old Mozilla profile:

   [ProfD]../../../../../Application Data/Mozilla/...../account/folder

 Changing this value to the same value as 'directory' fixes my issue:

   C:\\Documents..Settings\\user\\App...Data\\Thunderbird\\...\\account\\folder

  After making these changes for each of my server settings I was able to access all of my mail.

Comment 6

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Mozilla 1.7.3 is now a very old build. TB 2 has been released for >1.5 years since the last comment. Does the migration problem to TB 2 still occur?

Comment 7

[Joshua Cranmer [:jcranmer]]

RESO INCO per lack of response to last question. If you feel this change was made in error, please respond to the bug with your reasons why.