271117 - copy to sent folder fails for .doc attachments, possibly complicated by imbedded figs

Status: RESOLVED EXPIRED

(MailNews Core :: Composition, defect)

Description

[Carey]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.3) Gecko/20040910
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.3) Gecko/20040910

Dear All,

Often, when I try to send a .doc I get the following message:  "There was an
error copying the message to the sent folder.  Retry?"  Clicking "ok" just
regenerates the same message over and over again.  This often happens with large
files involving weird fonts and/or imbedded graphics, a situation that happens
often in my domain and that I cannot avoid at the moment.  Mac users appears to
recieve a file somewhat altered and garbled.  Pc users appear to recieve a .doc
that they cannot open.  PDFs send ok, but are difficult for my collaborators to
edit and correct, so I am stuck with sending .docs.  This bug does not occur for
all .docs, just for certain ones.  When it does happen with a particular
attachment, it consistently reproduced itself for that attachment.

Reproducible: Sometimes
Steps to Reproduce:
1.Compose message and attach an "offensive" .doc file.  (email me if you want an
example)
2.Click "send"
3.

Actual Results:  
You can "see" the message being sent.  Then the error message "There was an
error copying the message to the sent folder.  Retry?"  pops up.  Clicking ok
regenerates the same message, and the only option to take is "cancel", which
obliterates all trace of the message.  What is sent is apparently corrupted.

Expected Results:  
Send the email with attachment intact and correctly, plus copy it to the sent
folder.

Comment 1

[David :Bienvenu]

are they getting sent as quoted printable? tools | options | composition...

Comment 2

[Carey]

(In reply to comment #1)
> are they getting sent as quoted printable? tools | options | composition...

Please be patient with me, I am not techno-savvy.  For ex, I cannot find your
path tools / options / composition in my menus.  Mac users can print the files
they recieve, but they are altered (usually fonts are different and page layout
altered).  Pc users cannot even open recieved files, nor print them, and some do
not even recieve an attachment.  I have not found a "send as printable" option
in my menus/options.  

Comment 3

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

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Comment 4

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.