271463 - Incorrect error: Permission Denied - Sorry; you do not have the permissions necessary to enter a bug against the Browser product.

Status: RESOLVED FIXED

(Bugzilla :: User Interface, defect)

Description

[timeless]

Permission Denied
	  	
Sorry; you do not have the permissions necessary to enter a bug against the
Browser product.

--
There's no such product. Expected error: message telling me that the product
doesn't exist.

If you're worrying about bleeding info, then "doesn't exist or you aren't
allowed to access it".

Comment 1

[Joanna]

I got this when I went to Bugzilla from my new 1.7.5 browser (mozilla suite):

Permission Denied
	  	
Sorry; you do not have the permissions necessary to enter a bug against the
Browser product.

This is the 3rd bug I've entered, so clearly I don't actually not have
permission.  I don't think it's because I was trying for any particular product,
except maybe that it's the latest release -- does bugzilla think my product
doesn't exist AND give the wrong message?

Comment 2

[Jesse Ruderman]

Joanna, that is correct.  There is no longer a product called "Browser". Try
selecting "Firefox" or "Mozilla Application Suite" on
https://bugzilla.mozilla.org/enter_bug.cgi.

Comment 3

[Joanna]

(In reply to comment #2)
> Joanna, that is correct.  There is no longer a product called "Browser". Try
> selecting "Firefox" or "Mozilla Application Suite" on
> https://bugzilla.mozilla.org/enter_bug.cgi.

Yes, but I had never typed "browser", that was the first thing I saw after I
logged in!  I guess maybe this is also a seperate bug?

So I both 1) never asked about the browser and
          2) got a "no permission" rather than "not a product" message.

I backed out of that upgrade because I was having problems with fonts, so I
can't replicate it again now.  But it was running from a Suse linux distribution.

Anyway, it was quite offputting for a first screen.

Comment 4

[Dave Miller [:justdave]]

how did you get to Bugzilla?  Did you choose a menu item within Mozilla that
gave you that message?

Comment 5

[Dave Miller [:justdave]]

ok, I'm told this is in the Bugzilla product because the error message needs
fixing, not because of the product change issues...

Comment 6

[Joanna]

(In reply to comment #4)
> how did you get to Bugzilla?  Did you choose a menu item within Mozilla that
> gave you that message?

I can't remember entirely now (& I can't replicate it exactly from my home mac
(1.7.3)) but I probably went to Help -> about Mozilla, then clicked the 1.7.5
link, then clicked "report a bug".  I can't remember if I got the error right
then or if I got to choose "mozilla application suite" first -- I do remember
doing that at some point.  Since I'd just downloaded it then I knew what it was
called.

The main thing was that after I typed in my login info I got thrown directly
into the "no permission" page, so I'd wondered if I'd been making useless bug
reports or something (like seeing the police in your driveway!) or if I'd used
the wrong password. But after trying another password & getting a bad password
error, I went back in with the correct one (getting the no permission message
again) and then noticed there were the standard set of link choices on the
footer of the page, so I went and made my bug reports from those.

My guess is your system was reading what application I was using so there's a
mistake in identifying the 1.7.5 linux version of the suite.

Comment 7

[Frédéric Buclin]

Attachment: patch, v1

Comment 8

[Shane H. W. Travis]

Comment on attachment 175872 [details] [diff] [review]
patch, v1

+    Sorry, the product <em>[% product FILTER html %]</em> does not
+    exist or you don't have the required permissions to

Minor grammatical nits: 
"Sorry, *either* the product ... does not exist*,* or ..."
(changes marked by asterisks)

With or without those, however, it looks fine.
r+ by inspection.

Comment 9

[Max Kanat-Alexander]

I corrected travis's grammatical nits on checkin.

Checking in template/en/default/global/user-error.html.tmpl;
/cvsroot/mozilla/webtools/bugzilla/template/en/default/global/user-error.html.tmpl,v
 <--  user-error.html.tmpl
new revision: 1.100; previous revision: 1.99
done