271611 - Import wizard seems to hang

Status: RESOLVED EXPIRED

(Thunderbird :: Installer, defect)

Description

[Jeff Quasney]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

Downloaded and installed nightly Thunderbird release. First time user. Import
has been grinding for 45 minutes. Seems stuck at 40% to 45%. No status message.
It simply says "The following items are currently being imported...". Then a
bunch of blank space followed by the status bar. HD is no longer chunking away.
Seems locked up. First, this is a major bug. Second, the user interface is for
sucks. Tell me what's going on. I'm not scared. 

Reproducible: Always
Steps to Reproduce:
1. Install Thunderbird nightly release
2. Import from Outlook
3. Profit

Actual Results:  
Hung process.

Expected Results:  
Imported my Outlook stuff. Told me what it was doing and about how long it would
take. Not wasted an hour of my life.

Comment 1

[Jeff Quasney]

CPU at 100%. Mem usage from Thunderbird.exe is hovering between 76,000K and
78,000K. I guess I need to terminate this process. I need a fix. 

Comment 2

[samuel]

It may be that the import is just extremely SLOOOOWWW.

I'm doing an import right now that has now taken over an hour.  The first time I 
started it, I thought that the import was hung, and aborted it.

When doing an import, it might be worthwhile to (in addition to the progress
bar) have a numeric count of the number of messages/ email addresses, etc that
have been processed.  (update every 5 seconds or so should be fine).  It won't
be there long enough to be noticed by someone with 35 email addresses and 100
emails, but heavy mail users with hundreds of correspondents and 300MB of email
saved would appreciate knowing that SOMETHING is really happening during the
import process.

Possible second bug:   I aborted the install, uninsalled thunderbird (using the
MS Uninstall tool for win/98, deleting the entire directory) and then
reinstalled the app.   I didn't get an import wizard... I had to do it by hand.
Unless something I don't understand is going on, when you thunderbird is
uninstalled and fully removed, I think that you should presume that imported
settings are lost too.

Comment 3

[WillyB]

TB1.0: After installation trying to import a big file (100mb) of outlook-
emails. After 25% nothing happens anymore. The last directory gets a temp-name.

Progress:After deleting a couple of real big messages the import goes on a 
little further but crashes again.

Situation:
XP
Outlook 2003
Multi-tree inbox (even have 2 root mailboxes, but crash is before this).

Comment 4

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 5

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.