272114 - Copy image from to clipboard from Photoshop, Paste into Thunderbird, Thunderbird Crashes.

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[David]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Thunderbird version 0.9 (20041103)

When I create or open an image in Photoshop, copy it to the clipboard and paste
it into a new message in Thunderbird (version 0.9 (20041103)) - I experience a
totally reproducible crash (see info below). If I paste the image into another
application (e.g. MS Word) copy it to the clipboard from there and then paste it
into Thunderbird, I do not experience a crash.

I have not seen problems with images copied from other application (including MS
Word and screen shots) .. but I have not tested exhaustively)

I did not have this problem with V7 (was not able to evaluate V8). I note that
this bug is similar to # 245798, but I'm reporting it separately because
Photoshop seems to have been "exonerated" in the report for that bug.      


Reproducible: Always
Steps to Reproduce:
1. Open an image in Photoshop Elements
2. "Select all" and copy to clipboard
3. Paste into a new message window in Thunderbird

Actual Results:  
Crash with the following dialog:
thunderbird.exe has encountered a problem and needs to close.  We are sorry for
the inconvenience. 
and the following details:
AppName: thunderbird.exe	 AppVer: 0.9.0.0	 ModName: unknown ModVer: 0.0.0.0
Offset: 027f001e) 

Expected Results:  
No crash. Image should have been pasted properly.

Comment 1

[Bernard Alleysson]

David, could you attach the clipboard content (CLP file) to this bug ?
Run clipbrd.exe from your windows setup, then File | Save As ...

Comment 2

[David]

Subsequent observation:

In order for the crash to occur, Photoshop must be still be open after the image
has been copied to the clipboard (even if the image has been closed in
Photoshop). If Photoshop has been closed or closed and reopened without the same
image being reopened, the crash will not occur. If Photoshop has been closed and
reopened and the original image has been reopened (even if it has not been
manipulated relative to the image on the clipboard) the crash will occur.

I've noticed that a 2048px x 1536px RGB image copied to the clipboard from
Photoshop will, when pasted into Thunderbird, result in a noop. I suspect that's
a result of an unreported size transgression?

When the image has been resized to 800px x 600px, copied and pasted, the crash
will occur - provided that the image is still open in Photoshop as described
above.  

Comment 3

[Trevor Fuson]

I am having the same problem with Thunderbird 1.0 and Photoshop 7.0.

The probably only occurs when copying directly from Photoshop.  I can't
reproduce the problem by saving the clipboard, or by opening the gif file in
question with any other application.

Comment 4

[Joe]

Yes, I came across this one, too. Copying/pasting from Paint works ok though.

Comment 5

[barius pelagic]

It sounds to me like Photoshop has a read/write lock on the file.  TB isn't
handling the file lock correctly, and crashes because it cannot access the file.

Comment 6

[Adam Guthrie]

David, are you still seeing this in the latest builds of Thunderbird? If so,
could you provide a talkback ID for the crash you're seeing?
http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-trunk/

Comment 7

[Wayne Mery (:wsmwk)]

Trevor, Joe, can you create and handle comment 6?

(reporter, David is no longer reachable)

Comment 8

[Mike Cowperthwaite]

Bug 350399 is reporting a similar problem, but that reporter (whom I'm CC'ing) has not responded to requests for more information.

Comment 9

[Jason Lingohr]

I get this too, consistently, and across varying versions of Thunderbird.

Do you want me to give a talkback ID?

Comment 10

[Adam Guthrie]

Yeah, a Talkback ID would be great. Also note that mscott has made significant changes to this code on trunk (and branch?), so it might be worth testing there, too.

Comment 11

[Wayne Mery (:wsmwk)]

still need crash data. please use current nightly trunk version and supply breakpad crash info. 
http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-trunk/

if not able to reproduce, please comment.

Thanks

Comment 12

[Wayne Mery (:wsmwk)]

=> incomplete