272243 - Website not presenting javascript or .jsp information once logged in.

Status: RESOLVED EXPIRED

(Toolkit :: Form Manager, defect)

Description

[Bob P]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

Once logged into hertz.com on the 'rates and reservations' tab
(https://www.hertz.com/gaq/index.jsp?targetPage=whenWhereHowPage.jsp), I get the
'Where & When' section correctly on the left side of the page BUT the right side
of the window should be a list of 'Recent Rentals'.  This is also where the
javascript is normally loaded if I need to select an 'off-airport' location for
pick-up or drop-off.  The Recent Rentals does not appear automatically, and both
the links for 'Hertz Location List'
[javascript:changeRightLayer('/servlet/BrowseLocationServlet?type=PickupLocation')]
and 'Find a Neighborhood Location'
[javascript:changeRightLayer('FindNearestHertzLocation.jsp')] do nothing.

Reproducible: Always
Steps to Reproduce:
1. Would need a Hertz account, since links above - when entered from the home
page - display the needed information in pop-up format instead.  This function
works ok.
2. Once logged into hertz.com, click 'Hertz Location List' or 'Find a
Neighborhood Location'
3. Cannot proceed with reservation without providing accurate location info

Actual Results:  
Same thing as described above...cannot proceed with reservation.  Exact error
message is 'Please select location from the right frame', which does not exist.

Expected Results:  
Right pane should present a series of drop-down selection lists for Country,
State and City, then present a list of available locations for that city.

Comment 1

[Sterling Bates]

Hertz must be doing an outdated server-side scan of the useragent, since they're
trying to use document.layers, which is no longer valid.  (Note that they do
check for "isIE3", but that variable is never used, which leads me to believe
everything is now done server-side.)

This is probably an evangelism issue.

Comment 2

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
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Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 3

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.