272375 - Cookie not accepted at login to online banking (West Coast Bank)

Status: RESOLVED EXPIRED

(Firefox :: General, defect)

Description

[thorne]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

When attempting to log into the online banking for West Coast Bank's website, I
receive the following error:

"Browser Configuration Error   	 #102

The browser that you are using is not properly configured for using this site.

Your browser is not accepting cookies. Please first enable cookies in your
browser settings and then try logging in again. If the problem persists, please
contact your financial institution's customer service for assistance with
browser configuration."

I have attempted clearing cache, cookies, enabled the cookies for the website,
still unable to login. Tried back several times at later dates with the same
error result. I can log in in IE 6 on the same machine. 

Reproducible: Always
Steps to Reproduce:
1. Go to www.wcb.com
2. Click on Home Banking on the left side of the home page under the heading
Online Banking services.
3. Enter User ID and password for online banking.

Actual Results:  
Received error message:

Browser Configuration Error   	 #102

The browser that you are using is not properly configured for using this site.

Your browser is not accepting cookies. Please first enable cookies in your
browser settings and then try logging in again. If the problem persists, please
contact your financial institution's customer service for assistance with
browser configuration.

Expected Results:  
Successful login to online banking.

Comment 1

[Arthur]

Works For Me with the test account ("999999999" an pw "1234") with PopUps
allowed for the site and cookies allowed per session with "from originating
Website only" disabled. Firefox trunk 20041129 on Linux.

Comment 2

[Carsten Book [:Tomcat]]

Reporter: Do you see this with a recent build such as Mozilla1.7.6 ?
I can`t test this because no account at West Coast Bank.

Comment 3

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
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Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 4

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.