272378 - Most fields in page come back as incorrect when submitted.

Status: RESOLVED DUPLICATE of bug 263057

(Firefox :: General, defect)

Description

[thorne]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

I have received many phone calls from customer's of Washington Mutual that are
looped back to the same page they filled out their name, email, and created a
User ID and password for online banking at wamu.com. All fields show as red and
they are receiving a message that the information they put in needs to be
changed as it is not correct. I have reproduced this error myself on firefox,
and currently the workaround is to use another browser to sign up and then use
firefox for their online banking. Basic troubleshooting (Clearing cache,
cookies, history, adding site to cookie exceptions) does not work.

Reproducible: Always
Steps to Reproduce:
1. Go to www.wamu.com
2. click on personal on the left side of the screen under Sign up for online
banking.
3. Click on the button that says "Sign up now"
4. Fill out the fields indicated even if the name and email are fictional it
should work as this is not yet to an area where it verifies any information. You
do not even need to be a Washington Mutual customer to reproduce this error.

Actual Results:  
Nearly all fields are highlighted in red asking to be fixed and you are told
that invalid information was filled out in these fields. Usually one field is
not in red, such as the middle initial and/or the password confirmation field.

Expected Results:  
It should be taking this information and sending the customer to a page asking
them to read and agree to the terms and conditions of online banking to continue
to the next step of the signup process where they are asked to provide account
information to identify themselves and link the User ID and password to the
customer's account.

Comment 1

[Phil Ringnalda (:philor)]

The problem is that Firefox really, really wants a copy of
https://login.personal.wamu.com/favicon.ico so it requests it with every
pageview, and every time gets redirected to
https://login.personal.wamu.com/logon/logon.asp?dd=1 where it gets a full new
set of cookies.

Client-side workaround: go to the URL about:config and set
browser.chrome.favicons to false by double-clicking it.

Server-side workaround: either put a favicon.ico there where we so desperately
want one, or at least ensure that it doesn't redirect to somewhere that will
give a fresh set of session cookies.

*** This bug has been marked as a duplicate of 263057 ***