Closed Bug 272744 Opened 20 years ago Closed 20 years ago

Does not show the main window

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Platform:
PowerPC
macOS
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: michele.garoche, Assigned: mscott)

Details

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X; fr) AppleWebKit/125.5.5 (KHTML, like Gecko) Safari/125.11
Build Identifier: 

When launching thunderbird by doubleclicking it, I get a window with the following message:

XML Parsing Error: undefined entity
Location: chrome://messenger/content/messenger.xul
Line Number 20, Column 1:
<window id="messengerWindow"
    <menuitem id="hintsAndTips" label="&hintsAndTips.label;" key="key_macHelp" 
oncommand="loadThrobberUrl('mailnews.hints_and_tips.url');"/>

Reproducible: Always
Steps to Reproduce:
1.Double-clicking Thunderbird
2.
3.
Actual Results:  
See Details

Expected Results:  
Show the normal window

With thunderbird nightly build from December 1st 2004: thunderbird-mac-MachO.dmg.gz
Actually it appears to be a 0.6 version of thunderbird, not a 0.9 version (at least as it shows on the 
Finder).
do you have any extensions installed? an incompatible extension can cause this.
It also sounds like you have a trunk build of tbird installed, not a 1.0 branch
build.
I do not have any thunderbird extension installed.

As far as the branch is concerned, I don't know which build it is, I've just follow this link to download it:
http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-trunk/

Is it wrong?

(In reply to comment #3)
> As far as the branch is concerned, I don't know which build it is, I've just
follow this link to download it:
> http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-trunk/
> 
> Is it wrong?

The package was downloaded from this directory and the disk image was mounted.
The icon of Thunderbird is an old art work.
Have any problems occurred in the FTP server?
Similar problem occured on 12/01 win32-ZIP build of nightly/latest-trunk.  
 http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly
       /latest-trunk/thunderbird-win32.zip (1.8a6: 2004120107)
> XML Parsing Error: undefined entity
> Location: chrome://mozapps/content/profile/profileSelection.xul
> Line Number 42, Column 10:
>  title="&windowtitle.label;"
> --------^

But on 12/04 build of nightly/latest-trunk(timestamp=04-Dec-2004 15:37),
 http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly
       /latest-trunk/thunderbird-win32.zip (1.8a6: 2004120405)
above problem disappeared, then problem got changed to Bug 272621.

Reporter, does the problem stil remain?

There is possibilty of another problem on Mac OS X.

Release Notes of Firebird 1.0 says ;
 ( http://www.mozilla.org/products/firefox/releases/ )
>Mac OS X
>Double click the Firefox 1.0.dmg.dz Disk Image to uncompress and mount it.
>Your browser may have already done this for you. Double click the Firefox Disk
>Image to open it in Finder and drag the Firefox application onto your hard disk. 
*******
>Do not double click the icon in the disk image! Be sure to drag the Firefox
>application out of the disk image and onto your Hard Disk before running it.
*******
>Drag the icon to your Dock if you want it to appear there.

This is also applicable to Thunderbird, possibly. 
Actually, to install Firebird, Camino, Thunderbird on Mac OS 10.3 (Panther):

>Double click the Firefox 1.0.dmg.dz Disk Image to uncompress and mount it.
>Your browser may have already done this for you.
*******
>Drag the Firefox application inside the FireFox mounted image onto the Applications folder in Exposé
*******
>Do not double click the icon in the disk image! Be sure to drag the Firefox
>application out of the disk image and onto the Applications folder in Exposé before running it.
*******
>Drag the icon to your Dock if you want it to appear there.

As for the bug, the December 4th release in latest trunk appears to launch fine.
Status: UNCONFIRMED → RESOLVED
Closed: 20 years ago
Resolution: --- → FIXED
(In reply to comment #6)
Garoche, resolution can not be FIXED.
If bug for the problem is already opened then DUP, else if problem does not
occur any more(can not know how/who resolved) then WORKSFORME, else if problem
will be left forever then WONTFIX, else if your fault then INVALID.
ANd even if you feel your fault, release notes of Thunderbird have to describe
about at least "Do not double click thunderbird.exe of mounted image on Mac OS
X" if this is not written yet.
Is this written on release notes?
Sorry for the fixed, I'm not very familiar with bugzilla.

As for the installation on Mac OS X, I've written:

>Double click the Firefox 1.0.dmg.gz Disk Image to uncompress and mount it.
>Your browser may have already done this for you.
*******
>Drag the Firefox application inside the FireFox mounted image onto the Applications folder in Exposé
*******
>Do not double click the icon in the disk image! Be sure to drag the Firefox
>application out of the disk image and onto the Applications folder in Exposé before running it.
*******
>Drag the icon to your Dock if you want it to appear there.

The Do not double click thing is here.

And there is no release notes in the mounted image, just the Thunderbird application, even less a 
thunderbird.exe file (that's not a Mac thing).
Status: RESOLVED → UNCONFIRMED
Resolution: FIXED → ---
Addition to installation on Mac OS X 10.3:

Installation for Thunderbird and Firefox are exactly the same: the image disk contains just the 
application.

For Camino, there are also in the disk image a Release Notes.rtf file, whose contents are changes for 
this release; and a ReadMe.rtf file which describes among other things the installation:

<To install Camino, simply drag the Camino icon onto your hard disk. We recommend that you copy it 
<to the Applications folder. You can then Eject the disk image. If you like, you can drag Camino to your 
<dock to have it easily accessible at all times. You might also wish to select Camino as your default 
<browser in the Internet system preferences pane (under the Web tab).

This could be changed for Mac OS X 10.3, as for Firefox and Thunderbird. And one important change is 
that there is no more an Internet panel in System Preferences. To change the default browser, you have 
to go in Safari Preferences, General panel and change it to Camino in the Default Web Browser popup 
menu.
check for possible dup of bug 272621 (don't have time to research your bug at
present) - big landing for firefox happened and it appear to have affected
thunderbird
May be duplicate, but not sure since I'm not familiar with Windows.

Anyway, it was solved with nightly build on December 4th, as I wrote in comment 6. And till now, I have 
not found any problem with the December 4th build.

So for me, it was solved on December 4th.

From comment 5 to this comment, it is completely irrelevant to the original bug. Could/should be a 
very minor doc/installation bug if it is considered as a bug, though I don't consider it as a bug, since it 
is good for installation on 10.2.x, but not good for installation on 10.3.x.
(In reply to comment #11)
I don't think your problem is bug 272621 too(it doesn't seem to occur on Mac)

> I don't consider it as a bug
> but not good for installation on 10.3.x

If you think your fault, INVALID.
If you feel "not good for installation",
 - DUP if bug is already opened for the problem of
       "when double clicked mounted image, won't start" and will be improved.
 - DUP if bug is already opened for issue of "undocumented procedure",
   else if no bug is opened, keep NEW(enhancement?) as documentation problem.
It's up to you, Michèle.

Sorry, I don't understand what I have to do (which field to change and what to put in it) to split the bug 
into several bugs, which will be the best thing to do.

One for Thunderbird only: status WORKSFORME with original bug and comments 1 to 5

One for Thunderbird, Firefox, Camino: status New documentation enhancement with comments 6 to 
the last one.

Actually, at the moment, there is no distinction between Mac OS X 10.2 and Mac OS 10.3, and 
documentation is only valid for 10.2, which leads to wrong documentation for 10.3.

The best thing to do (eventually), would be to let what is written in the documentation as it is but 
marked as installation on Mac OS X 10.2, and add a new part marked as Mac OS X 10.3 with comments 
for installation on Mac OS X 10.3.
Status: UNCONFIRMED → RESOLVED
Closed: 20 years ago → 20 years ago
Resolution: --- → WORKSFORME
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