272853 - On Canon's website cannot open their product/software manuals. Opens perfectly in Explorer.

Status: VERIFIED INVALID

(Firefox :: General, defect)

Description

[heroictimes]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

Step 1: Go to the below website:

http://consumer.usa.canon.com/ir/controller?act=SupportDetailAct&fcategoryid=238&modelid=6630

Step 2:
Under Getting Started
Click on "Product/Software manuals"

Step 3: A window tries to open, then gives an error message.
http://alpha03.c-wss.com/wsss/ApplServlet?RQF=MENU&RQS=WWUZA990&SV=WWUZA991&EC=CZ01005CRE

error code message

step 4: try the above procedure in Internet Explorer. Works fine.

In Conclusion: this is a major issue. As a tech guy, I need a browser that can
access support pages for major vendors. Anything I can do to assist you in
resolving this just let me know. Thanks.

Reproducible: Always
Steps to Reproduce:
1. Go to the below website:

http://consumer.usa.canon.com/ir/controller?act=SupportDetailAct&fcategoryid=238&modelid=6630

2. Under Getting Started
Click on "Product/Software manuals"

3. A window tries to open, then gives an error message.

4. Try the above steps in Explorer. Works fine.
Actual Results:  
Step 3: A window tries to open, then gives an error message.
http://alpha03.c-wss.com/wsss/ApplServlet?RQF=MENU&RQS=WWUZA990&SV=WWUZA991&EC=CZ01005CRE

Expected Results:  
Opened a window listing various documents

Comment 1

[heroictimes]

Problem was with cookies. Security set to high. Resolved.

Comment 2

[Mike Kowalski]

v

Comment 3

[Reed Loden [:reed]]

--> Websites :: www.mozilla.com so timeless can close out Firefox :: Product Site.

Comment 4

[:Gavin Sharp [email: [e-mail]]]

-> Firefox::General (939393)