273465 - unable to get the folders from imap mail account

Status: RESOLVED EXPIRED

(MailNews Core :: Networking: IMAP, defect)

Description

[Manuel Garcia]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.0.3705; .NET CLR 1.1.4322)
Build Identifier: thunderbird 0.9  and version 1.0 20041206

When setting up an account at mail.cs.ualberta.ca thunderbird is able to 
retrieve the folders tree but then a message in the lower bar appears saying 
looking for folders, the cursor turns hourglass and stays there forever. It 
works with other imap accounts but not with this. I detect the problem in 
Windows as well as fedora core3.

Reproducible: Always
Steps to Reproduce:
1.define a new account in mail.cs.ualberta.ca
2.select inbox
3.

Actual Results:  
the cursor becomes hourglass
a message appears saying "looking for folders..." and stay there for ever

Expected Results:  
get the folders and the messages

The program does not crash, if I press stop I am able to change to other 
account and send/retrieve mails.  

As the problem is related to a particular server it may be difficult to track 
by yourself. So if you need any other particular information or you want me to 
do some testing, please let me know

Comment 1

[Matthias Versen [:Matti]]

Can you create an Imap log and attach it to this bug (via the "create new
attachment link") :
http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#imap

Comment 2

[Manuel Garcia]

I tried to generate the IMAP log files according the instructions but the only
thing I get is an empty file. I tried in Windows XP an Linux with the same result.

Comment 3

[Manuel Garcia]

I went into the mozilla directory and found
that the file $HOME/.mozilla/default/08i8go56.slt/panacea.dat keeps
updating and it has information about the mail but also the news. This
is part of the file:

...
<(BD72=#news.at.blackbox.bbe.antiracism)(BD73

=/home/mgarcia/.mozilla/default/08i8go56.slt/ImapMail/mail.cs.ualberta.ca/\
#news.sbd/at.sbd/blackbox.sbd/bbe.sbd/jobs.msf)(BD74
    =#news^at^blackbox^bbe^jobs)>
{1:^80 {(k^81:c)(s=9)}
  [-3EFB(^82^BD73)(^83=0)(^84=0)(^85=0)(^86=0)(^87=0)(^88=0)(^89=0)
    (^8A=)(^8B=0)(^8C=5e)(^8D^BD74)(^8E=0)]}
[-3EFA:^80(^82^BD6F)(^83^CA)(^84=0)(^85=0)(^86=0)(^87=0)(^88=0)(^89=0)
    (^8A=)(^8B=80)(^8C=2e)(^8D^BD72)(^8E=0)]
@$$}1AC52}@

@$${1AC53{@
@$$}1AC53}@

@$${1AC54{@
@$$}1AC54}@

@$${1AC55{@
@$$}1AC55}@

@$${1AC56{@
@$$}1AC56}@
...

the size of the file was over 12 MB after 50 minutes.  So I think its a news
client/server related problem. 
The thing is I never request news but it just does it automatically... and takes
forever

Comment 4

[Manuel Garcia]

found the problem

I'm not actually subscribed to the  newsgroup server, however The Newsgroup
folders appear as folders inside the mail folders.  Something like:

[e-mail]
   +-Inbox
   +-Drafts
   +-Templates
   +-#news
   +-postpone-msg
   +-sent-mail 

So #news shouldn't be there.  I look in my $HOME directory, in the computer with
IMAP server, and I found a file called ".newsrc".  I delete it  and it magically
solved the problem. I don't know what program created the file. It contains
information about the newsgrous. If it exists mozilla email client (or
thunderbird) automatically  starts to download all the newsgroups files and it
could be more than 500 MByte.

Manuel

Comment 5

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 6

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.