273638 - folder contents display incomplete

Status: RESOLVED EXPIRED

(SeaMonkey :: MailNews: Message Display, defect)

Description

[Bob Wheatley]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

Mail displayed in some folders doesn't include all files in directory.  I have
been using Mozilla Mail with my Merak Mail Server for literally years.  I use
IMAP access.  Version 1.7.3 doesn't display all email in some folders (and
reload is greyed out view menu), yet my laptop version 1.3.1 shows all the email
in all the folders.  This is a receint developement I whish I knew what changed.

Reproducible: Always
Steps to Reproduce:
1.Click on (to display) mail folder
2.
3.

Actual Results:  
receint additions to the folder not displayed (contents not refreshed)

Expected Results:  
The mail client doesn't even display mail dropped in to folder (yet the file
exists on the mail servers disk) and other computers can see the mail.

I wish there was a way to force the mail client to "refresh" a folder's
contents.  I would have thought View/Reload would have been the way but Reload
is greyed out. . .  Is there a work around?

Comment 1

[Bob Wheatley]

In my attempts to troubleshoot this problem, I set up Outlook to see what
Outlook would do on this IMAP account.  Outlook reports "UID" errors from my
mail server.  It would be nice if Mozilla / FireFox would report errors so my
troubleshooting could go a bit smoother.

Comment 2

[David :Bienvenu]

can you generate an imap protocol log of a session where it fails to display a
message by following these instructions and attach it or e-mail it to me, after
xxx'ing out any sensitive info? thx.

Comment 3

[Bob Wheatley]

The "main" problem is with the mail server.  My server has a "flags.dat" file
that can get messy.  Sometimes it can be re-built and sometimes it goes stupid.
 I don't believe that the problem is in Mozilla though It would have been nice
if I had a "refresh folder" or "reload headers" command somewhere, in some menu.
 Sorry for the false alarm.

Bob

Comment 4

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 5

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.