273718 - thunderbird install/import progress bar frozen during 300,000 messages

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[william.allen.simpson]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

During the import from netscape 7.2, the barberpole stopped.  When "Done"
appeared in the lower left status, the barberpole was still frozen.

See also [Bug 107987] for similar problem during import from netscape 4.x.


Reproducible: Always
Steps to Reproduce:
1.launch thunderbird for first time
2.select import [netscape 6, 7, mozilla] radio button
3.wait (forever) for it to complete processing 300+ mail folders
4."done" appears in the lower lefthand corner after 15 minutes
5.force-quit after 30 minutes....

Actual Results:  
Inbox and several other top level folders display correctly, but clicking on
most other folders and subfolders causes a "watch cursor" -- the program is
unable to display them.  That is, even though "done", many folders don't
display, and a listing of files shows that many .msf index files are missing.

Comment 1

[william.allen.simpson]

[mailed comments haven't appeared in 24 hours]

NB: this was the thunderbird release version 1.0 (not RC1).

Also, it should be noted that I have 5 levels of 1,031 subfolders
totalling 2.53 GB in netscape 7.2.  Circa 300,000 messages is just a guess. 

Comment 2

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 3

[william.allen.simpson]

Verified that problem persists in version 1.0.7 (20050923)

This time, although the progress bar appeared to be working (or at least
advancing for awhile), and "Done" appears, no local folders appear.  The watch
cursor shows whenever over any part of a folder.  Clicking on another folder
than Inbox results in a blank message pane.

It's not a matter of time, I waited 2 hours before force-quit.

After restarting, the watch cursor still appears when trying to display. 

I'm willing to bet that this is somehow related to the fact that I have 5 levels
of subfolders and thousands of mail folders.  Most .msf files just aren't
generated.  That's too many folders for me to check by hand whether all the
folders are copied correctly into their tree structure.

This is a longstanding problem that nobody has fixed for 4 years.

Comment 4

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Does the issue still occur in the latest supported Thunderbird 2.0.0.x or trunk nightlies?

Comment 5

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

No additional useful information since last comment -> resolving incomplete.

Please comment if the issue still occurs in the latest supported 2.0.0.14 / trunk nightlies.