User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0 After using older versions of TBird on various platforms I got my new laptop running Windows XP SP2. I started with v0.8 and found that when I checked my pop3 email the status indicator in the top right would feeze as would TBird. Then it would unfreeze and download the mail from the pop3 box. Afer it has downloaded the mail I can navigate to the inbox for that account but the program freezes again when I select an email. After a short while it will display the email, but freeze again when I try to view another email. This behaviour also occurs in 0.9. Even turning off the 'check mail on startup' option does not get round this. Reproducible: Always Steps to Reproduce: 1. Open TBird 2. Check mail on pop3 account 3. Try to navigate or read messages while checking 4. Try to read messages after downloaded Actual Results: The program freezes temporarily while checking and downloading pop3 email and then will resume working after a while. Expected Results: Download and allow viewing of email instantly, as previous versions. TBird does not crash, only freezes then unfreezes after a while.
are you running a virus checker? It might be the thing that's causing the freeze.
Yes, I use Sophos. Removing Sophos seems to have solved it, although I will test continue testing this over the next couple of days. I also noticed that the sophos update and remove facilities were misbehaving. Thanks, Iain
Hi Scott, my workplace is also experienceing the same problem with the Sophos software. It apprrently doesnt just scan the email you are viewing but the entire database of emails you have. I have contacted sophos about this problem and am awaiting their reply. Allan
Changing summary to include "Sophos" This should presumably be marked INVALID as it seems to be a Sophos bug...
Summary: Temporary freeze when checking/handling pop3 email → Sophos causes temporary freeze when checking/handling pop3 email
closing invalid please reopen if you still have a problem on a current version of software.
Severity: critical → major
Status: UNCONFIRMED → RESOLVED
Last Resolved: 12 years ago
Component: General → Mail Window Front End
Resolution: --- → INVALID
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