273791 - importing sent items from outlook 2000: e-mail address information not copied properly

Status: RESOLVED EXPIRED

(Thunderbird :: Migration, defect)

Description

[Pieter-Bas IJdens]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Version 0.9 (20041103)

When importing MS Outlook 2000 PST files, the e-mail address information in the
Sent Items is not copied into thunderbird correctly. Only the name of the
recipient(s) and sender(s) end up in thunderbird, but the e-mail address
information is not included.

This bug specifically shows when doing something like 'reply to all' from the
sent items folder and attempting to send it. The mail wil be refused by the mail
server because it's not addresses properly. Also when 'copying' the address from
the sent item to the clipboard only the name will be copied.

Reproducible: Always
Steps to Reproduce:
First occurence:

1. Install thinderbird
2. Import MS Outlook 2000 account [I have four PST files for this account]
3. Open a mail sent to someone known in the O2K address book [i.e. one that
includes both NAME and EMAIL address]
4. Copy the e-mail address
5. Paste it somewhere
6. You'll see only the name

Alternatively:

4. Press reply to all or reply
5. Check the address box, the e-mail addresses will not be included, just the names.

Reproduction:

1) Set MS Outlook 2000 as the default mail client on XP [as administrator from
the internet options]
2) Create a new XP account for a thunderbird test user
3) Start MS Outlook 2000
4) Create an account and setthe e-mail options
5) Send one message to any other user
6) Close MS outlook 2000
7) Start Thunderbird, and
8) ... Import MAIL from Outlook
9) Check sent items


Actual Results:  
Values shown in the address box and paste results are incorrect. When sending a
reply to a sent item, the server won't accept it.

Actually in the 'reproduction' test case for one message only, the address
information was not just wrong but appeared mangled upon arrival in thunderbird.

This was not importing the usual 1GB PST file, but it just was importing MS
Outlook mail with 1 message in the sent items only, plus the outlook welcome
mail in the inbox.

Expected Results:  
Both NAME and EMAIL address are supposed to be stored in the e-mail like they
are in outlook.

Name and e-mail information are correctly stored in all other folders. It's only
the sent items from outlook 2000 that actually end up being illegal/mangled.

Comment 1

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 2

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.