273882 - Spam filter does not work with large downloads

Status: RESOLVED EXPIRED

(Thunderbird :: General, defect)

Description

[Jim Marcum]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

On Thunderbird versions 0.8, 0.9, and 1.0, we downloaded mail from our server
containing 877 messages, most recently, over one thousand on other downloads
previously, and the spam filter did not filter any email.  We tried running the
junk mail controls on the folder and noticed that it started to check the mail,
then stopped with no result.  I provide support to our entire college campus,
and we were thinking of migrating to Thunderbird from Outlook Express.  But if
Thunderbird does not scale well to higher volumes of mail, we are back to the
similar problems we had with Netscape, not with spam filtering, but with
handling large amounts of mail in the Inbox, that caused us to go to Outlook
Express in the first place.  We want to move away from Outlook Express because
of continuing security issues.  Any suggestions?   

Reproducible: Always
Steps to Reproduce:
1.  Download 800-1000 messages or more, mostly spam
2.  Run the junk mail controls on folder 
3.  It will not work.

Actual Results:  
Nothing!  Obviously, I have the controls set properly, and the program works on
other machines using the same configuration, yet receiving smaller amounts of
email, e.g., 50-100.
 

Expected Results:  
We expected it to mark spam and move it either to the junk folder or trash, we
tried both options.  

Since I only have had one account to test this on with large amounts of email, I
don't yet know if this can be replicated on other machines. I know that I have a
very unhappy faculty member, who has had to deal with all this mail manually,
three times.  The first event involved 27,000 email messages.  Apparently, his
email client had been set to leave messages on the server.  When we installed
Thunderbird,of course it downloaded all of these because it had no history to
indicate he already downloaded.  That was the first time the junk mail filter
didn't work.  Then he was gone for the Thanksgiving break and downloaded over
one thousand upon his return.  Again, no smam filtering.  Then, yesterday, he
informed me that he was not getting his mail.  I found that the box was
unchecked that had Thunderbird check for mail upon opening the program.  I
checked it, and clicked on "Get Mail."  This time it downloaded 877 messages.  I
upgraded him to version 1.0 before doing this.  Still the spam filter did not
work, nor the junk mail control on folder option.  is this just an isolated
event, or is this a known issue?

Comment 1

[David :Bienvenu]

can you try increasing the pop3 timeout value, as described in
https://bugzilla.mozilla.org/show_bug.cgi?id=270014 ? And let me know if that
fixes it for you...

Comment 2

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 3

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.