273956 - [Mac] unable to install extensions (existing profile)

Status: RESOLVED WORKSFORME

(Toolkit :: Add-ons Manager, defect)

Description

[sairuh (rarely reading bugmail)]

using 2004120900-trunk firefox bits on Mac OS X (10.3.6), I'm unable to install
extensions. (fwiw, tested with an existing profile.)

1. go to https://update.mozilla.org (either from the Extensions dialog, or
directly from the Location bar in the browser).

2. go view an extension listing and click its corresponding "install" link. I
tested this with a couple extensions: ForecastFox and WebDeveloper.

expected: should get the "software installation" dialog prompting you to
install/cancel.

actual results: nothing happens (there's no JS console output). on Linux, I
thought I could repro this, but instead there was just a looooong delay
(2-5min). but on Mac nothing appears.

for Marcia, this crashed firefox --she'll have the talkback info soon.

iirc, this wasn't a problem for Tracy on Windows --so far this is limited to Mac.

Comment 1

[Marcia Knous [:marcia]]

My TB incident ID is TB2450165H, Talkback is backed up so I can post the link soon.

Comment 2

[Patrick]

related to bug 273423?

Comment 3

[sairuh (rarely reading bugmail)]

Patrick, I'm not sure if it is, since bug 273423 occurs on all platforms... but,
you never know... ;)

Comment 4

[Ben Fowler]

Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8a6) Gecko/20041209
Firefox/1.0+

I have noticed this for a week or two.

Firefox compiled yesterday from sources downloaded about a week ago (debug build)
and a brand new profile, installing the webdeveloper extension in accordance
with your recipe, worked as expected.

I am sure that your report is genuine, but you might want to check with a fresh
profile.

Comment 5

[sairuh (rarely reading bugmail)]

I wasn't able to reproduce this with a fresh profile created with
2004121008-trunk firefox builds.

so it looks like this affects users with an aviary-based profile.

Comment 6

[christophe tardif]

This bug occured to me on a PC (windows 2000). I cannot recall how i fixed it - 
but i think i manually called the extension allowed sites and manually entered 
the website then it showed. I can recall how the bug occured - i closed 
the "website is trying to install ..." dialog and then it wouldn't open again

Comment 7

[Ben Fowler]

(In reply to comment #6)
> This bug occured to me on a PC (windows 2000). I cannot recall how i fixed it - 
> but i think i manually called the extension allowed sites and manually entered 
> the website then it showed. I can recall how the bug occured - i closed 
> the "website is trying to install ..." dialog and then it wouldn't open again

This is probably a different issue. Bug 273956 should be closed WORKSFORME.

If you have a recipe for reproduction, and can state what you were doing,
what you exepected and what you observed then it ought to be opened as a new
report.

Comment 8

[Josh Aas]

With a very recent trunk build, installing extensions works fine on Mac OS X
10.3.8. There is basically no useful information in this bug, so closing wfm.

Comment 9

[Asaf Romano (gone)]

Josh, have you read comment 5?, reopening for now.

Comment 10

[sairuh (rarely reading bugmail)]

as described in comment 0 and comment 5, I can no longer repro this particular
issue.

however, I found another issue when going from a firefox 1.0 profile to using a
firefox trunk build. see bug 286299 for that problem.