274224 - united.com - United Airlines page for requesting flight updates doesn't render

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[Beirne Konarski]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8a6) Gecko/20041211 Firefox/1.0+
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8a6) Gecko/20041211 Firefox/1.0+

The page http://www.united.com/page/framedpage/0,,1526,00.html for United
Airlines should display a form where a customer can enter a request to receive
email messages if a flight is delayed.  All that shows up is a black title bar
at the top.  The URL itself is just a top level frame organizer.  The frames
inside don't work.

Reproducible: Always
Steps to Reproduce:
1. Go to http://www.united.com/page/framedpage/0,,1526,00.html
2.
3.

Actual Results:  
All that shows up is a black title bar at the top.

Expected Results:  
A form where a customer can enter a request to receive email messages if a
flight is delayed.

I sent two messages to United and received two prompt replies.  They were polite
but first said that I should use IE6, and then in the second message they said
that the  site will be made compatible at an indeterminate time in the future.

I ran the page through the W3C validator.  It flagged a number of errors in the
3.2 HTML that the document was supposed to be using. 

------------------------------------------------
Date: Sat, 11 Dec 2004 16:32:18 -0500
From: Technical Support <[e-mail]>
Subject: Re: Re: Web technical support from Beirne Konarski([e-mail])
 (KMM2497500V186L0KM)
To: Beirne Konarski <[e-mail]>
Reply-to: Technical Support <[e-mail]>
Message-id: <3kmrmp$[e-mail]>
MIME-version: 1.0
X-Mailer: KANA Response 7.0.1.107
Content-type: text/plain;
  charset=us-ascii
Content-transfer-encoding: quoted-printable
Original-recipient: rfc822;[e-mail]
X-Spam-Checker-Version: SpamAssassin 3.0.1 (2004-10-22) on firenze
X-Spam-Level: 
X-Spam-Status: No, score=-2.9 required=5.0 tests=ADDRESS_IN_SUBJECT,AWL,
 BAYES_00 autolearn=no version=3.0.1
Status: R
X-Status: NC
X-KMail-EncryptionState:  
X-KMail-SignatureState:  
X-KMail-MDN-Sent:  

Thank you for your email, Mr. Konarski.

I apologize for the inconvenience. We are looking at adding Mozilla, 
Opera and other browsers to the website compatibility list. As of now, =

they make up a small percentage of users. At this time, we do not have =
a
time frame for when the site will be compatible with these browsers.

Thank you for choosing united.com.

Sincerely,
Hayden
United.com Web Customer Support





Original Message Follows:
------------------------
On Saturday 11 December 2004 03:37 pm, Technical Support wrote:
> Thank you for your email, Mr. Konarski.
>
> We are not compatible with the Firefox browser. Please try using a
> compatible browser such as Internet Explorer 6.0 to access this =
page. 
I
> have tried the link you provided and the page displayed promptly.

Hayden,

Thank you for your prompt reply.  It is unfortunate that you United 
chooses to 
put arbitrary requirements on its customers when they do business with =

the 
airline.   After I sent in my request I got curious and ran the page 
through 
the HTML validator (http://validator.w3.org/) at the W3C and it failed =

badly.  
The validator is a tool provided by the W3C, the organization that 
manages 
World Wide Web standards.  It is in United's interest to follow 
international 
standards when it presents itself to customers in order to achieve 
maximum 
customer satisfaction.

Thank you,
Beirne Konarski

>
> Thank you for choosing united.com.
>
> Sincerely,
> Hayden
> United.com Web Customer Support
>
>
>
>
>
> Original Message Follows:
> ------------------------
> Web technical support from:
> Name=3D Beirne Konarski
> Email=3D [e-mail]
> Phone area code=3D 330
> Phone number=3D 3101132
> Phone extension=3D
> Mileage Plus number=3D
> I am a registered user=3D false
> Record locator=3D
> Date occurred=3D 12/11/04
> Computer brand=3D Homebuilt
> Operating System=3D Debian Linux
> Access=3D Cable modem
> Internet Service Provider =3D Roadrunner
> Access from home=3D true
> Access from work=3D false
> Access from other=3D false
> Browser and Version=3D Firefox 1.0
> Affected URL=3D http://www.united.com/page/framedpage/0,,1526,00.html
> Steps to recreate the issue=3D Go to the URL
> Error message displayed=3D None
> Other description of problem=3D The page doesn't work at all.  I get =
the
> black United bar at the top of the page and that is it.  This =
happens
> with Firefox on both Linux and Windows.

-- 
Beirne "Bern" Konarski  
[e-mail] "Untouched by Scandal"

Comment 1

[Felix Miata]

Conforming summary to TFM item 10 at 
http://www.mozilla.org/projects/tech-evangelism/site/procedures.html#file-new

Reporter, when you file a TE bug, please follow the reporting guidelines.

Comment 2

[Beirne Konarski]

Attachment: Screen shot of incompletely rendered United Airlines page

Comment 3

[Beirne Konarski]

Attachment: HTML for United Airlines page that doesn't completely render

Comment 4

[Beirne Konarski]

I uploaded the screen shot and html.  I believe that is everything for the
initial report.  Sorry for missing those and the other items.

Comment 5

[Chris Lawson (gone)]

Renders great now in both Firefox 2 and Camino trunk. FIXED.